Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing announcements 
23 Recording announcements 
Announcements/Audio Sources screen
4. In the Name field, type unassigned DID.
5. In the Pro (protected) field, type 
n.
If you enter 
n, users with console permissions can change 
the announcement. If you enter 
y, the announcement 
cannot be changed.
6. In the Port field, type 
01B18.
7. Press 
EN TER to save your work.
Recording announcements
You can...

Managing announcements 
24 Recording announcements 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
The announcement extension must be set up before you record. 
Use 
list station data-module to determine the announcement 
extension.
In our example, use your 8410D phone to record the 
announcement for the unassigned DIDs to extension 1234. Our 
announcement access code is *56.
To record the announcement:
1. Dial the announcement access code.
In our...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing announcements 
25 Deleting announcements 
Deleting announcements
Let’s delete the unassigned DID announcement assigned to 
extension 1234.
We know that the announcement access code is *56. Use any 
console or phone with console permissions to delete the 
announcement from the announcement circuit pack.
To delete the announcement, use a phone with console 
permissions to complete the following...

Managing announcements 
26 Backing up your announcements 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Backing up your announcements
Make sure you back up your announcements recorded on TN750 
and TN750B circuit packs. The system loses announcements 
stored on these circuit packs if power is shut down or the circuit 
pack is removed. The TN750C circuit pack has on-board FLASH 
memory so you do not have to back it up. You may want to back 
up the...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing hunt groups 
27 What are hunt groups? 
Managing hunt groups
This section shows you how to set up hunt groups. It explains 
how calls to a hunt group are handled and shows you different 
call distribution methods.
What are hunt groups?
A hunt group is a group of extensions that receive calls according 
to the call distribution method you choose. When a call is made to 
a certain phone number,...

Managing hunt groups 
28 Setting up hunt groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up hunt groups
Let’s set up a hunt group for an internal helpline. Before making 
changes to the switch, we’ll decide:
nthe phone number for the hunt group
nthe number of people answering calls
nthe way calls are answered
Our dial plan allows 4-digit internal numbers that begin with 1. 
The number 1200 is not in use. So, we’ll set up a helpline...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing hunt groups 
29 Setting up hunt groups 
Hunt Group screen
4. In the Group Type field, type the code for the call 
distribution method you choose.
We’ll type 
ucd-loa so a call goes to the agent with the 
lowest percentage of work time since login. 
NOTE:
The COS for all hunt groups defaults to 1. Therefore, any 
changes to COS 1 on the Class of Service screen changes 
the COS for all your hunt...

Managing hunt groups 
30 Setting up hunt groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
5. Press N EXT PAG E to find the Group Member Assignments 
page.
Hunt Group screen
6. In the Ext field, type the extensions of the agents you want 
in the hunt group. 
We’ll type 
1011, 1012, and 1013.
Tip:
For a ddc group type (also known as “hot seat” 
selection), the call is sent to the extension listed in the first 
Ext field. The system uses this...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing hunt groups 
31 Setting up hunt groups 
To make changes to a hunt group:
1. Type 
change hunt-group n and press RETU RN, where n is 
the number of the hunt group.
2. Change the necessary fields.
3. Press 
EN TER to save your changes.
Tip:
Ty p e  list member hunt group
 to see a list of logged-in 
members of a hunt group by group number. For splits and skills, 
the login ID, name, and different...

Managing hunt groups 
32 Setting up hunt groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
The Hunt Group form appears.
Hunt Group screen
2. In the Queue field, type y.
3. In the Queue Length field, type the maximum number of 
calls that you want to wait in the queue.
In our example, type 
10.
4. In the Calls Warning Threshold field, type the maximum 
number of calls that can be in the queue before the system 
flashes the queue status buttons....