Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing vectors and VDNs 
43 What are vectors? 
Call Vector screen
If the goto command in step 5 fails, the switch will go to the next 
step. The 
stop in step 6 prevents callers from incorrectly hearing 
the “office is closed” announcement in step 7. 
Stop keeps the call 
in the state it was in before the command failed. In this case, if 
step 5 fails, the call remains in step 4 and the caller...

Managing vectors and VDNs 
44 What are vectors? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
To let callers leave messages, write this vector (step 7).
Call Vector screen
Redirecting calls during an emergency 
or holiday
You can provide a quick way for a supervisor or agent to redirect 
calls during an emergency or holiday. Use a special mailbox 
where you can easily change announcements. This vector is also 
an alternative to making sure all...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing vectors and VDNs 
45 What are vectors? 
To quickly redirect calls:
1. Create a special mailbox with the appropriate 
announcement such as “We are unable to answer your call 
at this time” or “Today is a holiday, please call back 
tomorrow.”
In our example, we recorded the mailbox greeting for 
extension 2001.
2. Insert the following bold vector steps (steps 1, 10, 11):
3.
When there is an...

Managing vectors and VDNs 
46 What are vectors? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Giving callers additional choices
You can give your callers a list of options when they call. Your 
vector tells the switch to play an announcement that contains the 
choices. The switch collects the digits the caller dials in response 
to the announcement and routes the call accordingly. 
We’ll create a vector that plays an announcement, then lets...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing vectors and VDNs 
47 What are vectors? 
Inserting a step
It is easy to change a vector step and not have to retype the entire 
vector. Let’s add announcement 4005 between step 3 and step 4 
in vector 20.
To insert a new vector step in vector 20:
1. Type 
change vector 20 and press RETU RN.
The call vector screen appears.
2. Press 
ED I T.
3. Type
 i followed by a space and the number of the...

Managing vectors and VDNs 
48 What are vectors? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Deleting a step
To delete vector step 5 from vector 20:
1. Type 
change vector 20 and press RETURN.
The call vector screen appears.
2. Press 
ED I T.
3. Type 
d followed by a space and the number of the step you 
want to delete.
In our example, type 
d 5.
Tip:
You can delete a range of vector steps. For example, to 
delete steps 2 through 5, type d 2-5...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing vectors and VDNs 
49 What are vectors? 
Diagnosing a vector problem
If there is a problem with a vector, the switch records the error as 
a vector event. Vector events occur for a number of reasons 
including problems with a trunk, full queue slots, or the vector 
reaching the maximum 1000 steps allowed.
Use 
display events to access the Event Report screen and see the 
event record. Use the...

Managing vectors and VDNs 
50 Vector Directory Numbers 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
3. Press EN TER to view the report.
The Event Report (detail) screen appears.
Event Report screen (detail)
Look at the information in the Event Data field to diagnose the 
vector event. In this example, there was a problem with:
nVector 12, step 5
nSplit 89 
Vector Directory Numbers
A Vector Directory Number (VDN) is an extension that directs an...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing vectors and VDNs 
51 Vector Directory Numbers 
To add a VDN:
1. Type 
add VDN 5011 and press RETURN.
You enter the VDN extension you want to add. The Vector 
Directory Number screen appears.
Vector Directory Number screen
2. Type a description for this VDN in the Name field.
In our example, type 
Sales Department.
The information in the VDN Name field appears on a 
display phone. This allows...

Managing vectors and VDNs 
52 Vector Directory Numbers 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
5. Press EN TER to save your changes.
To see the VDNs already associated with your vectors:
1. Type 
list VDN and press RETU RN.
The Vector Directory Numbers screen appears. 
Vector Directory Numbers screen
Each VDN maps to one vector. Several VDNs can map to the 
same vector.
 VECTOR DIRECTORY NUMBERS...