Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Glossary 
83  
GLGlossary
A
Abbreviated Dialing
A feature that allows callers to place calls by dialing just one or two digits.
access code
A dial code used to activate or cancel a feature or access an outgoing trunk.
analog phone
A phone that receives acoustic voice signals and sends analog electrical 
signals along the phone line.
ARS partitioning
A feature that allows you to route calls differently...

Glossary 
84  
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Audio Information Exchange (AUDIX)
A fully-integrated voice-mail system. Can be used with a variety of 
communications systems to provide call-history data, such as subscriber 
identification and reason for redirection.
Automatic Alternate Routing (AAR)
A feature that routes calls to alternate routes when facilities are unavailable.
Automatic Call Distribution (ACD) 
A feature that gives...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Glossary 
85  
C
call appearance
For the phone or attendant console, a button labeled with an extension and 
used to place outgoing calls, receive incoming calls, or hold calls. Lights 
next to the button show the status of the call appearance.
Call Detail Recording (CDR)
A feature that records call data.
Call Vectoring
A feature that allows users to provide flexible, customized call handling by...

Glossary 
86  
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Class of Service (COS)
A feature that determines whether users can activate certain features.
coverage answer group
A group of phones that ring simultaneously when a call is redirected to it.
coverage path
The order in which calls are redirected to alternate phones.
coverage point
An extension designated as an alternate phone in a coverage path.
D
data module
A digital interface device...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Glossary 
87  
external call
A connection between a communications system user and a party on the 
public network or on another communications system in a private network.
F
facility
A telecommunications transmission pathway and associated equipment.
feature access code (FAC)
A code users dial to access a system feature.
feature button
A button on a phone or attendant console used to access a specific...

Glossary 
88  
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
M
major alarm
An indication of a component failure that requires immediate attention.
minor alarm
An indication of a component failure that could affect customer service.
multiappearance phone
A phone equipped with several call-appearance buttons allowing the user to 
handle more than one call on that same extension at the same time.
P
pickup group
A group of individuals authorized to...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Glossary 
89  
R
redirection criteria
Information administered for each phone’s coverage path that determines 
when an incoming call is redirected to coverage.
S
skill
An attribute assigned to an agent in a system using Expert Agent Selection. 
An agent’s skill indicates a specialty in which the agent is proficient.
split
An ACD hunt group.
system administrator
The person who maintains overall customer...

Glossary 
90  
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
T
trunk
A dedicated telecommunications channel between 2 phone systems or COs.
trunk group
Telecommunications channels assigned as a group for certain functions that 
can be used interchangeably between two communications systems or COs.
U
Uniform Call Distribution (UCD)
A method for distributing hunt group calls to agents by comparing agents’ 
workloads. DEFINITY ECS can deliver each new...

DEFINITY System’s Little Instruction Book
for advanced administration  
555-233-757  Issue 1
April 2000
Index 
91  
Index
A
ACD, enhancing,78
adding
announcements
,21
hunt group announcements,33
hunt groups,28
trunk groups,4
vector directory numbers,50
announcements
adding
,21
backing up,26
definition,19
deleting,25
hunt group,33
list of options,46
recording,23
types,19
vector,41
assigning hunt group agents,30
attendant group measurements 
report
,60
attendant group performance,61
attendant positions...

Index 
92  
DEFINITY System’s Little Instruction Book
for advanced administration  
555-233-757  Issue 1
April 2000
commands, (continued)
change vector
,39, 47, 48
display announcements,33
display capacity,77
display integrated-annc-boards,22
display system-parameters 
customer-options
,39
list measurements attendant 
group
,60
list measurements attendant 
positions
,61
list measurements 
lightly-used-trunk
,65
list measurements outage-trunk 
yesterday
,64
list measurements trunk-group 
hourly
,64
list...