Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
13 Setting up trunk group night service 
After you set up night station service, have the attendant use the 
night console button to activate and deactivate night service.
Console Parameters screen
Setting up trunk group night service
You can use trunk group night service if you want to direct 
individual trunk groups to night service. The system redirects 
calls to the trunk...

Setting up night service 
14 Setting up trunk group night service 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Let’s direct night calls for trunk group 2 to extension 1245.
To set trunk group night service:
1. Type 
change trunk-group 2 and press RETU RN.
The Trunk Group screen appears.
Trunk Group screen
2. Enter 1245 in the Night Service field.
The destination can be a night service extension, a 
recorded announcement extension, a vector...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
15 Setting trunk answer from any station 
Setting trunk answer from any 
station
There may be situations where you want everyone to be able to 
answer calls when the attendant is away. Use trunk answer any 
station (TAAS) to configure the system so that it notifies 
everyone when calls are ringing. Then, you can give users the 
trunk answer any station feature access code so...

Setting up night service 
16 Setting trunk answer from any station 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
To set up external alerting:
1. Type 
change console-parameters and press RETU RN.
The Console Parameters screen appears.
2. In the EXT Alert Port (TAAS) field, enter 
01A0702.
Use the port address assigned to the external alerting 
device.
3. Press 
EN TER to save your changes.
Console Parameters screen...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
17 How do night service types interact? 
How do night service types 
interact?
Let’s look at an example of how several types of night service 
might be used in one company.
Assume that you already administered the following night service 
settings:
nnight station night service redirects to extension 3000 and 
DID-LDN only to LDN Night Ext is set to n
nEXT Alert Port (TAAS)...

Setting up night service 
18 How do night service types interact? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000 

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing announcements 
19 What is an announcement? 
Managing announcements
This section explains how to use announcements effectively, and 
how to add, change, delete, and back up your announcements. 
What is an announcement?
An announcement is the recorded message a caller hears while 
the call is in a queue. An announcement is often used in 
conjunction with music. Announcements are recorded on...

Managing announcements 
20 What is an announcement? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Announcements are most effective when they are:
nshort, courteous, and to-the-point
nspaced close together when a caller on hold hears silence
nspaced farther apart when music or ringing is played on 
hold
nplayed for calls waiting in queue
Magic on Hold is a package of professionally-recorded music 
available from Lucent. Contact your Lucent...

DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing announcements 
21 Adding announcements 
Adding announcements
You need to tell the switch you want an announcement before 
you can record it on a special announcement circuit pack. You 
assign an extension for the announcement so the switch can 
identify the announcement. This extension cannot be in use and 
must conform to your dial plan. 
Tip:
Use change announcement 
to administer an...

Managing announcements 
22 Adding announcements 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
We’ll assign the announcement to extension 1234, and use the 
integrated announcement circuit pack located on 01B18.
Tip:
Use display integrated-annc-boards
 to find the cabinet, 
carrier, and slot addresses of your announcement circuit packs. 
The Integrated Announcement Board screen lists the location and 
the type, as well as showing the number of...