Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
13 Setting up trunk group night service 
After you set up night station service, have the attendant use the 
night console button to activate and deactivate night service.
Console Parameters screen
Setting up trunk group night service
You can use trunk group night service if you want to direct 
individual trunk groups to night service. The system redirects 
calls to the trunk group to the group’s night service destination.
Trunk group night service overrides night station service. For 
example, let’s say you administer trunk group night service, and 
then your attendant activates night station service. In this case, 
calls to the trunk group use the trunk night service destination, 
rather than the station night service destination.
 CONSOLE PARAMETERS
         Attendant Group Name: OPERATOR
                          COS: 1 COR: 1
       Calls in Queue Warning: 5                    Attendant Lockout? y
CAS: none
Night Service Act. Ext.:1234
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n 
						

							Setting up night service 
14 Setting up trunk group night service 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Let’s direct night calls for trunk group 2 to extension 1245.
To set trunk group night service:
1. Type 
change trunk-group 2 and press RETU RN.
The Trunk Group screen appears.
Trunk Group screen
2. Enter 1245 in the Night Service field.
The destination can be a night service extension, a 
recorded announcement extension, a vector directory 
number, a hunt group extension, a terminating extension 
group, or 
attd if you want to direct the call to the attendant.
3. Press 
EN TER to save your changes.
                               TRUNK GROUP
Group Number: 2 Group Type: co CDR Reports: y 
Group Name: outside calls COR: 1       TN: 1         TAC:647
   Direction: two-way        Outgoing Display? n
 Dial Access: n                Busy Threshold: 99          Night Service: 1245
Queue Length: 0  Country: 1   Incoming Destination: ____
   Comm Type: voice  Auth Code? n  Digit Absorbtion List: ____
   Prefix-1?: y  Trunk Flash? n   Toll Restricted? y
TRUNK PARAMETERS
         Trunk Type: loop start
 Outgoing Dial type: tone                         Cut Through? n
Trunk Termination: rc               Disconnect Timing(msec): 500
Auto Guard?: n     Call Still Held? n  Sig Bit Inversion: none
Analog Loss Group:  Digital Loss Group: 
                                Trunk Gain: high 
Disconnect Supervision - In? y   Out? n
Answer Supervision Timeout: 10             Receive Answer Supervision? n  
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
15 Setting trunk answer from any station 
Setting trunk answer from any 
station
There may be situations where you want everyone to be able to 
answer calls when the attendant is away. Use trunk answer any 
station (TAAS) to configure the system so that it notifies 
everyone when calls are ringing. Then, you can give users the 
trunk answer any station feature access code so they can answer 
these calls.
When the system is in night service mode, attendant calls redirect 
to an alerting device such as a bell or a buzzer. This lets other 
people in the office know when they should answer the phone.
NOTE:
If no one answers the call, the call will not redirect to night 
service.
Let’s define a feature access code (we’ll use 71) and configure the 
alerting device for trunk answer any station.
To set the feature access code for TAAS:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code screen appears.
2. In the Trunk Answer Any Station Access Code field, enter 
71.
3. Press 
EN TER to save your changes.
Once you set the feature access code, determine where the 
external alerting device is connected to the switch (we’ll use 
port 01A0702). 
						

							Setting up night service 
16 Setting trunk answer from any station 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
To set up external alerting:
1. Type 
change console-parameters and press RETU RN.
The Console Parameters screen appears.
2. In the EXT Alert Port (TAAS) field, enter 
01A0702.
Use the port address assigned to the external alerting 
device.
3. Press 
EN TER to save your changes.
Console Parameters screen
                             CONSOLE PARAMETERS
         Attendant Group Name: Operator
                          COS: 0                                COR: 0
       Calls in Queue Warning: 5                  Attendant Lockout? y
        EXT Alert Port (TAAS): 01A0702
                          CAS: none
                                            Night Service Act. Ext.: 
                 IAS (Branch)? n            IAS Tie Trunk Group No.: 
         IAS Att. Access Code:                Alternate FRL Station: 
              Backup Alerting? n      DID-LDN Only to LDN Night Ext? n 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
17 How do night service types interact? 
How do night service types 
interact?
Let’s look at an example of how several types of night service 
might be used in one company.
Assume that you already administered the following night service 
settings:
nnight station night service redirects to extension 3000 and 
DID-LDN only to LDN Night Ext is set to n
nEXT Alert Port (TAAS) field is not defined
nTrunk group 4 redirects to extension 2000
Let’s look at how calls for this company are directed after hours:
call type directs to
An LDN call on a DID trunk extension 3000
A call on trunk group 4 extension 2000
An internal call to ‘0’ extension 3000
A call that redirects to the attendant through a 
coverage path.the attendant queue 
						

							Setting up night service 
18 How do night service types interact? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing announcements 
19 What is an announcement? 
Managing announcements
This section explains how to use announcements effectively, and 
how to add, change, delete, and back up your announcements. 
What is an announcement?
An announcement is the recorded message a caller hears while 
the call is in a queue. An announcement is often used in 
conjunction with music. Announcements are recorded on special 
circuit packs (TN750, TN750B or TN750C) on your DEFINITY 
system.
Three types of announcements are:
ndelay announcement — explains the reason for the delay 
and encourages the caller to wait
nforced announcement — explains an emergency or service 
problem. Use when you anticipate a large number of calls 
about a specific issue. 
ninformation announcement — gives the caller instructions 
on how to proceed, information about the number called, 
or information that the caller wants 
						

							Managing announcements 
20 What is an announcement? 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Announcements are most effective when they are:
nshort, courteous, and to-the-point
nspaced close together when a caller on hold hears silence
nspaced farther apart when music or ringing is played on 
hold
nplayed for calls waiting in queue
Magic on Hold is a package of professionally-recorded music 
available from Lucent. Contact your Lucent representative for 
more information. 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing announcements 
21 Adding announcements 
Adding announcements
You need to tell the switch you want an announcement before 
you can record it on a special announcement circuit pack. You 
assign an extension for the announcement so the switch can 
identify the announcement. This extension cannot be in use and 
must conform to your dial plan. 
Tip:
Use change announcement 
to administer an announcement 
extension. See DEFINITY ECS Administrator’s Guide for more 
information.
You can use TN750, TN750B, and TN750C announcement 
circuit packs to record announcements on your switch. You can 
have only one TN750 or TN750B per system, but you can use 
one TN750B with many TN750Cs. The TN750Cs each have 
built-in memory. This means you can don’t have to save from the 
TN750C to backup tape or system memory, but you can copy the 
announcements to another circuit pack.
!CAUTION:
Do not copy, save, or restore announcements from a 
TN750C to a TN750 or TN750B. It may corrupt the 
announcement.
Let’s say we have calls coming into unassigned DID extensions. 
Let’s record a general message to tell these callers to dial the 
company’s main number. 
						

							Managing announcements 
22 Adding announcements 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
We’ll assign the announcement to extension 1234, and use the 
integrated announcement circuit pack located on 01B18.
Tip:
Use display integrated-annc-boards
 to find the cabinet, 
carrier, and slot addresses of your announcement circuit packs. 
The Integrated Announcement Board screen lists the location and 
the type, as well as showing the number of recordings and number 
of seconds (at 32Kb per second) left on each circuit pack.
Our example explains how to add an integrated announcement, 
but other types of announcements are available. See DEFINITY 
ECS Administrator’s Guide for more information about other 
announcement types.
To add an announcement extension 1234:
1. Type 
change announcements and press RETURN.
The Announcements/Audio Sources screen appears.
2. In the Ext field, type 
1234.
3. In the Type field, type 
integrated.