Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

							Index 
93  
DEFINITY System’s Little Instruction Book
for advanced administration  
555-233-757  Issue 1
April 2000
I
inserting a step, vectors,47
ISDN-BRI trunks,3
ISDN-PRI trunks,3
L
list of options, vectors,46
listing scheduled reports,56
M
management systems, call center,79
measuring agent performance, call 
center
,77
message line,xii
message, vector,43
N
night service
hunt group
,10
interactions,17
night station,11
trunk group,13
types,9
night station service,11
O
online books,xv
out-of-service trunks, report,64
P
performance, attendant group,61
planning, call center,72
printer parameters, setting,53
printing reports,55
Q
queue, setting up,31
queueing calls,40
R
recording announcements,23
redirecting calls, vectors,44
removing scheduled reports,58
report
attendant group measurements
,60
attendant positions 
measurement
,61
attendant speed of answer,61
least used trunks,65
out-of-service trunks,64
trunk group status,65
trunk group summary,62
reports
listing scheduled
,56
printing,55
scheduling,55
RLT trunks,3 
						

							Index 
94  
DEFINITY System’s Little Instruction Book
for advanced administration  
555-233-757  Issue 1
April 2000
S
scheduled reports, removing,58
scheduling reports,55
screens,xii
Announcements/Audio Sources,23
Attendant Group Measurements,60
Call Vector,40, 42, 43, 44
Console Parameters,16
Event Report,49, 50
Hunt Group,10, 30, 32, 34
Listed Directory Numbers,12
Report Scheduler,55, 56
Trunk Group,5, 14
Vector Directory Numbers,52
security
concerns
,xiii
service agreement, extended,xvii
setting up a queue,31
setting, printer parameters,53
status line,xii
system capacity, call center,77
T
tandem trunks,3
testing, call center,75
tie trunks,3
time of day, vector,42
toll fraud,xiii
trunk group
adding
,4
least used report,65
night service,13
reports,62
status report,65
summary report,62
trunks
CAMA
,2
CO,2
CPE,2
DID,2
DIOD,2
DMI-BOS,2
FX,2
ISDN-BRI,3
ISDN-PRI,3
RLT,3
tandem,3
tie,3
WATS,3
trunks, out-of-service report,64
V
vector directory numbers (VDN),50
vectors
announcements
,41
definition,38
deleting a step,48
inserting a step,47
list of options,46
message,43
queueing calls,40
redirecting calls,44
time of day routing,42
writing,38
voice terminals, see phones
VuStats
,79
W
WATS trunks,3
writing vectors,38 
						

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DEFINITY System’s Little Instruction Book
for advanced administration
555-233-757, Issue 1, April 2000, Comcode 108600834
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							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Helpful BCS Customer Catalogs 
97  
Helpful BCS Customer Catalogs
Take a few minutes and visit both our product publications and 
our training websites to find the latest on-line customer catalogs. 
You can access the web-based catalogs to find descriptions of 
current BCS documentation and learning products.
BCS Publications Catalog
http://www.lucent.com/enterprise/documentation
Browse here to find information about the latest documentation 
products, including books on CD-ROM and in paper format. 
You can use the BCS Publications Catalog to order the 
documentation you need right from this page. For some books, 
you can even download electronic copies of the book!
Global Learning Solutions site
http://training.lucent.com
Browse here for catalog of course titles and descriptions. The 
catalog includes a complete listing of products, including 
classroom, CD-ROM, and video training solutions.
Look to the Global Learning Solutions site for:
ndetailed curriculum maps
ninformation about certificate programs
nlocations and contact information for US training centers 
						

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email: [email protected]
fax: 303-538-1741
write: Lucent Technologies Product Documentation
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Why this new book?
You’ve told us that you want more step-by-step instructions on everyday 
administration tasks for your DEFINITY system, and we’ve been listening. 
This book contains information on trunks, night service, announcements, hunt 
groups, vectors, reports, and call centers.