Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
53 Using report scheduler 
Using reports
This section explains how to generate, display, list, and print 
some of the basic reports on your DEFINITY system, and 
provides instructions for scheduling reports. 
This section also contains information on how and when to use 
the system monitoring reports. It explains how to interpret some 
of the information displayed in the reports.
Using report scheduler
Use report scheduler to print reports automatically. Because 
printing reports requires significant switch processor resources, it 
is a good idea to print reports during off-peak hours.
Setting printer parameters
Report scheduler prints to the system printer connected to your 
switch.
There are two ways to connect the system printer:
nUse a data module extension to connect to a printer outside 
of the switch room.
nUse the EIA port to connect directly to the printer. 
						

							Using reports 
54 Using report scheduler 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Some of the defaults for the system printer are set when the 
system is installed. If you make any changes to your system 
configuration, you may need to change the system parameters for 
the reports to print accurately. 
Let’s set the parameters for the EIA port. (Note that G3R cabinets 
do not have EIA ports.)
To set system parameters:
1. Type 
change system-parameters features and press 
RETU RN.
The Feature-Related System Parameters screen appears.
2. In the System Printer Extension field, type 
eia.
NOTE:
If you’re connecting to a data module instead of EIA, type 
the extension for the data module.
3. In the Lines Per Page field, type the number of lines per 
page.
For our example, leave the default of 
60 in this field.
4. In the EIA Device Bit Rate field, type 
9600.
NOTE:
If you are connecting to a data module instead of EIA, the 
data module controls the speed.
5. Press EN TER to save your changes.
Tip:
Check frequently to ensure that the system printer has enough 
paper. Reports lost to printer failure cannot be recovered.
For more information, refer to DEFINITY ECS Reports. 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
55 Using report scheduler 
Scheduling and printing reports
You can schedule up to 50 reports at a time. If you need to 
schedule more reports, you can purchase CMS or BCMS VU. For 
more information on CMS and BCMS VU refer to ‘‘Selecting a 
call management system’’ on page 79.
To schedule or print a report:
1. Type a list or display command followed by the report 
name and schedule and press 
RETU RN. 
For example:
list measurement attendant group schedule
The Report Scheduler screen appears.
Report Scheduler screen
2. In the Print Interval field, specify one of the following 
print options:
nimmediate — prints the report immediately
nscheduled — enables you to specify the day and 
time you want the report to print on a daily or 
weekly basis
ndeferred — enables you to print the report once for 
the date and time you specify
                             REPORT SCHEDULER
       Job Id: 2                     Job Status: none 
       Command: list measurements attendant group
       Print Interval: scheduled
       Print Time: 23:00
             Sun: n  Mon: y  Tue: n  Wed: y  Thu: n  Fri: y  Sat: n 
						

							Using reports 
56 Using report scheduler 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
3. For scheduled and deferred reports, complete the Print 
Time field to indicate the time you want the report to print.
NOTE:
You can schedule reports in 15-minute intervals. If a 
deferred report does not print within 4 hours of the 
scheduled time, it is canceled and you must reschedule it. 
If scheduled reports do not print within 4 hours, they print 
at the next scheduled time. 
4. In the Days of the Week field, type y for each day of the 
week the report should print.
5. Press 
EN TER to save your changes.
Listing scheduled reports
You can list all of the scheduled reports and the time and day they 
are scheduled to print.
To list scheduled reports:
1. Type 
list report-scheduler and press RETU RN.
The Report Scheduler screen appears.
Report Scheduler screen
                             REPORT SCHEDULER
       Job Id     Days(smtwtfs)     Time     User     Status     Type
            Command
       1          nynynyn           23:00    johnston  waiting    scheduled
            list measurements attendant positions
       4          nnnnynn           23:45    johnston  waiting    scheduled
            list measurements attendant-group
  
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
57 Using report scheduler 
Changing scheduled reports
It is easy to reschedule the time and day a report prints. As an 
example, let’s change the time on job ID 12 so that it prints at 
10:00 p.m. (22:00).
To change the report scheduler for job ID 12:
1. Type 
list report-scheduler and press RETURN.
The Report Scheduler screen appears.
2. Locate the job ID for the report you want to change.
In our example the job ID is 12.
3. Type 
change report-scheduler 12 and press RETURN.
The Report Scheduler screen appears.
4. In the Print Time field, type 
22:00.
5. Press 
EN TER to save your changes. 
						

							Using reports 
58 Using report scheduler 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Removing scheduled reports
As your needs change, you may want to remove certain reports 
from the report scheduler. The following example removes 
Job 12 from the report scheduler.
Tip:
You can use list report-scheduler
 to determine which reports 
you want to remove.
To remove job 12 from the report scheduler:
1. Type 
remove report-scheduler 12 and press RETU RN.
The Report Scheduler screen appears.
2. Press 
EN TER to remove the report.
NOTE:
If you want to print a different report, you must remove the old 
report from the report scheduler, and then add the new report. 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
59 Analyzing report data 
Analyzing report data
Most of the information displayed in these reports is measured in 
CCS (centum call seconds). CCS equals the amount of call traffic 
it takes to keep one piece of traffic-sensitive equipment busy for 
0.6 minutes. To convert CCS to minutes, use the following 
equation:
minutes = the number of CCS/0.6
For more information, refer to DEFINITY ECS Reports.
Using attendant reports
Attendant group reports enable you to assess the quality of 
service provided to anyone who calls your attendant. Monitor 
these reports to ensure that attendant groups are adequately 
staffed. There are three attendant reports:
nAttendant Group Measurements report — measures 
attendant group traffic
nAttendant Positions Report — measures individual 
attendant performance
nAttendant Group Performance report — measures 
attendant group performance
The system automatically gathers the information for these 
reports, so you can use them to view attendant information at any 
time. 
						

							Using reports 
60 Using attendant reports 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Measuring attendant group traffic
The Attendant Group Measurements report provides peak hour 
traffic measurements for any attendant group. It displays a 
summary of attendant group activity for yesterday’s peak, today’s 
peak, and the last hour.
To display the Attendant Group Measurements report:
1. Type 
list measurements attendant group and press 
RETU RN.
The Attendant Group Measurements screen appears.
Attendant Group Measurements screen
There are several ways to determine if traffic flow is optimal. For 
example:
nIf the Time Abandon field approximately equals the 
average delay, the attendant group is staffed appropriately.
nIf the number of calls in the Abandon (Abdn) field is high, 
according to your company standards, you may need to 
schedule additional attendants during peak hours.
For information on how to calculate the average answering delay, 
and what the data in the fields represent, refer to DEFINITY ECS 
Reports.
Switch Name: Cust_Switch_Name                          Date: 4:40 pm MON APR 15, 1998
                             ATTENDANT GROUP MEASUREMENTS
Grp Meas  - - - - - Calls - - - - -   - - - Time - - -  Time  Speed
Siz Hour  Ans  Abnd Qued H-Abd Held    Avail Talk Held   Abnd  Ans(sec)
 2  1000  1000 0    0    0     0       200   80   0      0     0    YEST PEAK
 2  1100  1006 0    0    0     0       212   76   0      0     0    TODAY PEAK
 2  1500  1007 0    0    0     0       224   64   0      0     1    LAST HOUR
  
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Using reports 
61 Using attendant reports 
Measuring individual attendant performance
The Attendant Positions Report provides peak individual 
attendant position measurements. It displays a summary of each 
attendant’s activity for yesterday’s peak, today’s peak, and the 
last hour. This report enables you to assess personnel 
performance and to identify when additional attendant training is 
necessary. 
To display the Attendant Positions report:
1. Type 
list measurements attendant positions and press 
RETURN.
The Attendant Positions Measurements screen appears.
Measuring attendant group performance
The Attendant Group Performance report displays the average 
speed of calls answered for each hour of a 24-hour period, for 
either yesterday or today.
To display today’s Attendant Group Performance report:
1. Type 
list performance attendant-group today and press 
RETURN.
The Attendant Speed of Answer screen appears. 
						

							Using reports 
62 Trunk group reports 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Trunk group reports
Trunk Group Reports can help you detect traffic flow problems 
such as out-of-service trunks, load balance, or peak-hour 
blocking.
Tip:
If a trunk appears to have intermittent service, use list testcalls 
summary
 to determine whether a specific trunk member is not 
functioning.
 If you suspect a trunk is having problems, use Automatic Circuit 
Assurance (ACA) to monitor the trunk group. Refer to 
DEFINITY System’s Little Instruction Book for basic diagnostics 
for more information about ACA.
Summary of trunk group activity
The Trunk Group Summary report displays traffic measurements 
for all trunk groups except for personal central office line groups. 
The Trunk Group Summary report displays traffic measurements 
for yesterday’s peak, today’s peak, or the last hour.
To display the Trunk Group Summary report for the last hour:
1. Type 
list measurements trunk-group summary 
last-hour
 and press RETURN.
The Trunk Group Summary Report screen appears.
Use this report to determine general traffic flow. For more 
detailed information about a particular trunk group, see ‘‘Hourly 
trunk group activity’’ on page 63.