Lucent Technologies Definity Systems Little Instruction Book For Advanced Administration

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing trunks 
3 Understanding trunks 
ISDN Integrated Services Digital Network (ISDN) trunks allow 
voice, data, video, and signaling information to be sent with 
calls.
There are two types of ISDN trunks:
ISDN-Basic Rate Interface (ISDN-BRI) connect telephones, 
personal computers, and other desktop devices to the switch. 
ISDN-Primary Rate Interface (ISDN-PRI) connect equipment 
such as switches to the network, and acts as an interface 
between equipment such as switches and computers.
RLT Release-link trunks (RLT) use Centralized Attendant Service 
(CAS) to connect remote switches to attendants who are at a 
central location.
Tandem Tandem trunks are a type of tie trunk used for large networks.
Tie Tie trunks connect a switch to a CO, or two switches together 
in a private network. 
WATS Wide Area Telecommunications Service (WATS) trunks allow 
calls to certain areas for a flat-rate charge. Use WATS trunks to 
reduce long-distance bills when your company places many 
calls to a specific geographical area in North America.  trunk group description 
						

							Managing trunks 
4 Adding trunk groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Adding trunk groups
Occasionally, your company’s phone requirements change and 
you need to add new trunk groups to your system. For example, 
maybe your company is expanding and you must have additional 
two-way access between your switch and your local phone 
company or CO. After doing some research, you decide that you 
need to add another CO trunk.
Once you decide that you want to add a new trunk, contact your 
vendor. Depending on the type of trunk you want to add, the 
vendor may be your local phone company, a long distance 
provider, or some other service provider. 
When you talk to your vendor, they’ll want to know what kind of 
service you want to add. In our example, request CO service.
The vendor should confirm the type of signal you want and 
provide you with a circuit identification number for the new 
trunk. Be sure to record any vendor-specific ID numbers or 
specifications in case you ever have any problems with this trunk.
Tip:
Remember  to keep records of any changes you make to the system 
for f uture ref erence. 
Once you’ve ordered your new service and have gathered all the 
information associated with the new trunk, you need to configure 
the system to recognize the new trunk group. 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing trunks 
5 Adding trunk groups 
To add a new trunk-group:
1. Type 
add trunk-group next and press RETU RN.
The Trunk Group screen appears.
The system assigns the next available trunk group number 
to this group. In our example, we are adding trunk group 5.
Trunk Group screen
2. In the Group Type field, enter the type of trunk you want 
to add.
In our example, enter 
co, which is also the default.
If you select a different trunk type, such as DID, the 
system changes the screen to show only those fields that 
apply to the type of trunk-group you are adding.
                               TRUNK GROUP
Group Number: 5                    Group Type: co CDR Reports: y 
Group Name: outside calls COR: 1       TN: 1         TAC:647
   Direction: two-way        Outgoing Display? n
 Dial Access: n                Busy Threshold: 99          Night Service: 1234
Queue Length: 0  Country: 1   Incoming Destination: ____
   Comm Type: voice  Auth Code? n  Digit Absorbtion List: ____
   Prefix-1?: y  Trunk Flash? n   Toll Restricted? y
TRUNK PARAMETERS
         Trunk Type: loop start
 Outgoing Dial type: tone                         Cut Through? n
Trunk Termination: rc               Disconnect Timing(msec): 500
Auto Guard?: n       Call Still Held? n  Sig Bit Inversion: none
Analog Loss Group:  Digital Loss Group: 
                                Trunk Gain: high 
Disconnect Supervision - In? y   Out? n
Answer Supervision Timeout: 10             Receive Answer Supervision? n  
						

							Managing trunks 
6 Adding trunk groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
3. Type a name to identify this trunk group in the Group 
Name field.
In our example, we used 
outside calls.
4. In the TAC field, type the code you want to use to access 
the new trunk group.
In our example, we used 
647.
5. In the Direction field, indicate the call-flow direction.
For our example, leave the default of 
two-way.
6. If you want to direct calls to a night extension, type the 
extension number in the Night Service field.
In our example, direct night calls to extension 
1234.
7. In the Comm Type field, enter the type of communication 
that you want the new trunk to use.
In our example, enter 
voice.
8. In the Trunk Type field, type 
loop start.
This field tells the system how the calls on this trunk will 
be sent or received. Your vendor should know what trunk 
type you can use to complete this field.
9. Use 
N EXT PA GE to go to the Group Member Assignments 
page.
Different fields appear on this screen depending on the 
configuration of your switch. 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Managing trunks 
7 Adding trunk groups 
Trunk Group screen (group member assignments page)
10. In the Port field, type the port number of the physical 
connection for each member you are adding to the trunk 
group.
11. In the Name field, type the circuit ID or telephone number 
for each member.
This information is very helpful for tracking your system 
or troubleshooting problems, but the fields need to be 
updated whenever the information changes.
12. Press 
EN TER to save your changes.
 TRUNK GROUP
                Administered Members (min/max): xxx/yyy
                     Total Administered Members: xxx
GROUP MEMBER ASSIGNMENTS                                  
     Port  Code Sfx Name  Night         Mode Type  Ans Delay
1: 1B1501___  5211_______  _________ _______ _____
2: 1B1523___  5212_______  _________ _______ _____
3: 1B1601___  5213_______  _________ _______ _____
4: 1B1623___  5214_______  _________ _______ _____
 5: 1B1701___  5215_______  _________ _______ _____
6: _________  ___________  _________ _______ _____
7: _________ ___________ _________ _______ _____
8: _________ ___________ _________ _______ _____
9: _________  ___________  _________ _______ _____
10: _________ ___________ _________ _______ _____
11: _________ ___________ _________ _______ _____
12: _________  ___________  _________ _______ _____
13: _________  ___________  _________ _______ _____
 14: _________  ___________  _________ _______ _____
 15: _________  ___________  _________ _______ _____ 
						

							Managing trunks 
8 Adding trunk groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000 
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
9  
Setting up night service
You can use night service to direct calls to an alternate location 
when the primary answering group is not available. For example, 
you can administer night service so that anyone in your marketing 
department can answer incoming calls when the attendant is at 
lunch or has left for the day.
Once you administer night service to route calls, your end-users 
merely press a button on the console or a feature button on their 
phones to toggle between normal coverage and night service.
There are five types of night service:
nHunt group night service — directs hunt group calls to a 
night service destination
nNight station night service — directs all incoming trunk 
calls to a night service destination
nNight console night service — directs all attendant calls to 
a Night or Day/Night console
nTrunk group night service — directs incoming calls to 
individual trunk groups to a night service destination
nTrunk answer from any station (TAAS) — directs 
incoming attendant calls and signals a bell or buzzer to 
alert other employees that they can answer the calls 
						

							Setting up night service 
10 Setting up night service for hunt groups 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service for hunt 
groups
You can administer hunt group night service if you want to direct 
hunt group calls to a night service destination.
Let’s say your helpline on hunt group 3 does not answer calls 
after 6:00 p.m. (18:00). When customers call after hours, you 
would like them to hear an announcement that asks them to try 
their call again in the morning. 
To set up night service for your helpline, you need to record the 
announcement (in our example, the announcement is on 
extension 1234) and then modify the hunt group to send calls to 
this extension.
To administer hunt group night service:
1. Type 
change hunt-group 3 and press RETU RN.
The Hunt Group screen appears for hunt group 3.
.
Hunt Group screen
                               HUNT GROUP
             Group Number: 3                                   ACD: n
               Group Name: Accounting                        Queue: y
          Group Extension: 2011                             Vector: n
               Group Type: ucd-mia                   Coverage Path: 1
                       TN: 1             Night Service Destination: 1234
                      COR: 1                       MM Early Answer: n
            Security Code:       
      ISDN Caller Display:       
             Queue Length: 4
  Calls Warning Threshold:                      Port:           Time Warning Threshold:                      Port:         
						

							DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
Setting up night service 
11 Setting up night station service 
2. Enter 1234 in the Night Service Destination field.
The destination can be an extension, a recorded 
announcement extension, a vector directory number, a 
hunt group extension, or 
attd if you want to direct calls to 
the attendant.
3. Press 
EN TER to save your changes.
Once you modify the hunt group, you also need to assign a 
hunt-ns feature button to a hunt group phone, so that the users in 
the hunt group can activate and deactivate night service.
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You can use night station service if you want to direct incoming 
trunk calls, DID-LDN (direct inward dialing-listed directory 
number) calls, or internal calls to the attendant (dialed ‘0’ calls) 
to a night service destination.
Let’s say your attendant, who answers extension (List Directory 
Number or LDN) 8100, usually goes home at 6:00 p.m. When 
customers call extension 8100 after hours, you would like them to 
hear an announcement that asks them to try their call again in the 
morning.
To set up night station service, you need to record the 
announcement (in our example, it is recorded at announcement 
extension 1234).
Tip:
All trunk groups that are routed through the attendant direct to 
this night service destination unless you assign trunk group night 
service to the individual trunk group. See “Setting up trunk group 
night service” on page 13.  
						

							Setting up night service 
12 Setting up night station service 
DEFINITY System’s Little Instruction Book
for advanced administration  555-233-757  Issue 1
April 2000
To set up night station service:
1. Type 
change listed-directory-numbers and press 
RETU RN.
The Listed Directory Number screen appears.
Listed Directory Numbers screen
2. Enter 1234 in the Night Destination field.
The destination can be an extension, a recorded 
announcement extension, a vector directory number, or a 
hunt group extension.
3. Press 
EN TER to save your changes.
4. Type 
change console-parameters and press RETU RN.
The Console Parameters screen appears.
5. In the DID-LDN Only to LDN Night Extension field, type 
n.
6. Press 
EN TER to save your changes.
                               LISTED DIRECTORY NUMBERS
        Ext         Name                                 TN
     1: 8100   
     attendant 8100                 2:                                                             3:                                                             4:                                                             5:                                                             6:                                                             7:                                                             8:                                                             9:                                                            10:                                                        Night Destination: 1234