Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-39 Historical Reports 
4
FLOW OUT The total number of calls queued to this split that were:
nSuccessfully sent to the split’s coverage point after queuing for the 
specified 
don’t answer interval. (This does not include calls that 
went to coverage based on any other criterion.)
nForwarded-out via call forwarding
nForwarded-out via a route to...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-40 Historical Reports 
4
FLOW OUT 
(cont.)If the call is answered in split 5, an outflow is recorded for the statistics for 
split 4, and both an inflow and an answer are recorded in the statistics for 
split 5.
Similarly, if a multiple queued call routes to another split, an outflow is 
recorded to the statistics for the primary split, but no inflow...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-41 Historical Reports 
4
AVG STAFF The average number of agents who were logged into this split (staffed) 
during the reporting interval.
% IN SERV 
LEVLThe percentage of calls answered within the administered service level.
where:
accepted is calls answered whose queue time was less than or equal to 
the administered service level for the split...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-42 Historical Reports 
4
BCMS Trunk Group Report
Command
Use one of the following commands to generate the BCMS Trunk Group report:
list bcms trunk (group number) [time] [start time] [stop time][print/schedule]
list bcms trunk (group number) [day] [start day] [stop day] [print/schedule]
Description
The BCMS Trunk Group report gives statistical...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-43 Historical Reports 
4
Sample Reports
Screen 4-12. BCMS Trunk Group Time Interval Report
Screen 4-13. BCMS Trunk Group Daily Report
 list bcms trunk 1 time 8:00 11:00
BCMS TRUNK GROUP REPORT
Switch Name: Lab Model   Date: 12:59 pm THU APR 20, 1995
Group: 1
Group Name: TG 1  Number of Trunks: 11
 
| INCOMING | OUTGOING |%ALL %TIME
TIME |CALLS ABAND...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-44 Historical Reports 
4
Header Definitions
Table 4-9. Trunk Group Report Header Definitions 
Header Definition
Group The trunk group number specified with the command line.
Group Name The name that is administered for this trunk group. If no name is 
administered, then this field is displayed as blank.
Number of 
TrunksThe number of individual...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-45 Historical Reports 
4
INCOMING 
TIMEThe average holding time for incoming calls to this trunk group during the 
specified reporting interval. Holding time is defined as the length of time 
in minutes and seconds that a facility is used during a call. The 
calculation for incoming time is:
INCOMING 
CCSThe total holding time (usage) for incoming...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-46 Historical Reports 
4
OUTGOING 
CCSThe total holding time (usage) for outgoing calls from this trunk group. 
The units are expressed in CCS.
% ALL BUSY The percentage of time that all the trunks in this trunk group were busy. 
This value includes trunks that are maintenance busy. The calculation is:
where Busy Times is expressed in minutes and is...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-47 Historical Reports 
4
BCMS Trunk Group Summary Report
Command
Use one of the following commands to generate the BCMS Trunk Group 
Summary report:
list bcms summary trunk (group number) [time] [start time] [stop 
time][print/schedule]
list bcms summary trunk (group number) [day] [start day] [stop day] 
[print/schedule]
Description
The BCMS Trunk...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-48 Historical Reports 
4
Sample Reports
Screen 4-14. BCMS Trunk Group Summary Report — Hourly
Screen 4-15. BCMS Trunk Group Summary Report — Daily
 list bcms trunk sum 23-25 time 8:00
BCMS TRUNK GROUP SUMMARY REPORT
Switch Name: Lab Model  Date: 12:59 pm THU APR 20, 1995
Time: 8:00-13:00
 
| INCOMING | OUTGOING |%ALL %TIME
GROUP NAME |CALLS ABAND...