Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-7 Report Scheduler 
5
Procedure:
Type in the desired print time and press 
ENTER. The cursor is now on the days of 
the week field. For those days that you desire to print the report, type in a y.
Response:
Press 
ENTER to execute the command. The system responds with a prompt for the 
next command.
Listing Scheduled Reports
To display...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-8 Report Scheduler 
5
Table 5-3. Report Scheduler Screen Form
Field Description
Job Id Whenever a command is executed with the schedule qualifier, the 
system responds by generating a unique Job Id number. The Job Id 
assigned by the system is the lowest number within the range of 1 
through 50 that is not in use.
Days (smtwtfs) On a...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-9 Report Scheduler 
5
Change Command
The change report-scheduler command is used to change the schedule of a 
report. To display this screen form, enter the change report-scheduler xx 
command. The xx corresponds to the Job Id. Screen 5-5
 shows the Change 
Report-Scheduler screen. Table 5-4
 describes the data fields for this screen....

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-10 Report Scheduler 
5
Remove Command
The remove report-scheduler command is used to remove a report from the 
Report Scheduler. To display this screen form, enter the remove 
report-scheduler xx command. The xx corresponds to the Job Id. Screen 5-6
 
shows this screen. Table 5-5
 describes the data fields for the screen.
Screen 5-6....

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-11 Report Scheduler 
5
NOTE:
All fields are display-only. Once the user has verified that the identified 
report is the one to be removed, it is then necessary to press 
RETURN. 
Following this action, the system waits for the next command.
Table 5-5. Remove Report Scheduler Command Screen
Field Description
Job Id: The unique identifier...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-12 Report Scheduler 
5 

Use of BCMS Reports for ACD Planning 
6-1 Planning/Engineering Objectives 
6
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
6
Use of BCMS Reports for ACD 
Planning
Planning/Engineering Objectives
Before presenting examples of how you can use the BCMS reports to optimize the 
operations of an ACD application, this chapter reviews certain relevant points. 
First, recall that the ACD hunt groups and trunk groups may be...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Use of BCMS Reports for ACD Planning 
6-2 Planning/Engineering Objectives 
6
The overall design of an ACD should be based on how a business values a lost or 
blocked call. For example, if the ACD split handles sales and each blocked or 
dropped call represents potential lost revenue, it will probably be desirable to 
provide more trunks than agents to minimize the lost...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Use of BCMS Reports for ACD Planning 
6-3 Planning/Engineering Objectives 
6
— An excessive amount of time is spent in ACW mode, AUX work, or 
ExtnIn/ExtnOut calls.
BCMS Split Status Report
You can use the Split Status Report (monitor bcms split) to determine:
nWhether there are enough “staffed” agents for the current level of incoming 
calls.
— If after monitoring the Avail...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Use of BCMS Reports for ACD Planning 
6-4 Planning/Engineering Objectives 
6
nThe percent of calls being answered in the VDN within the acceptable 
service level during the current period
BCMS Trunk Group Report
You can use the BCMS Trunk Group Report (list bcms trunk) to determine:
nThe number of incoming and outgoing calls
nThe average amount of time for incoming calls...