Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-59 Historical Reports 
4
Screen 4-19. BCMS VDN Summary Report — Daily Summary
Header Definitions
Table 4-12. VDN Summary Report Header Definitions 
Header Definition
TIME/DAY The time or day interval specified in the command line.
Time is always expressed in 24-hour format. Start and stop times are 
optional. Reports always start at the top of the...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-60 Historical Reports 
4
AVG SPEED 
ANSThe average speed of answer for answered ACD and CONNect calls that 
have ended for this VDN during the current period. This includes time in 
vector processing, time in a split’s queue, and time ringing. This 
calculation is:
A completed call can span more than one time period. ACD calls that are 
in process...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-61 Historical Reports 
4
FLOW OUT The total number of completed calls that were routed to another VDN or 
to a trunk.
FLOW OUT does not include calls that encounter a 
goto vector command 
or calls that forward to another extension (which are tracked as 
CONNected CALLS).
Once a call outflows, the system does not take further measurements on 
the...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-62 Historical Reports 
4 

System Printer and Report Scheduler 
5-1 Overview 
5
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
5
System Printer and Report Scheduler
Overview
The Report Scheduler is enabled on the System-Parameters Features form. Only 
an authorized Lucent Technologies representative can access and make changes 
to the System-Parameters Customer-Options form. The parameters of the system 
printer, which are used by the Report...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-2 System Printer 
5
System Printer Administration
Use the Feature-Related System Parameters screen to administer the hardware 
parameters of the system printer. The system administrator login may access this 
screen form by entering the change system-parameters features command. 
Screen 5-1
 shows the Feature-Related System Parameters...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-3 Report Scheduler 
5
System Printer Data Link Operation 
and Maintenance
Operation and maintenance of the system printer data link is significantly different 
from the CDR and journal printer data links. For example, the CDR and journal 
printer data links are maintained in a constant link up state, while the system 
printer data link...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-4 Report Scheduler 
5
Print Intervals
For purposes of printing reports, three print intervals are available:
nimmediate — If you select this option, the report will be printed 
immediately.
nscheduled — If you select this option, the date, time, and day(s) 
parameters for the report are set administratively. To change them,...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-5 Report Scheduler 
5
Table 5-2. Report Scheduler Field Descriptions 
Field Description
Job Id: This is a display-only field. Whenever a command is executed with the 
qualifier schedule, the system responds by generating a unique Job Id 
number. The Job Id assigned by the system is the lowest number within 
the range of 1 through 50...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Printer and Report Scheduler 
5-6 Report Scheduler 
5
Screen 5-3. Administering a Time/Date When Adding a Scheduled Report
Other commands are added to the Report Scheduler in a similar manner. Simply 
append the schedule qualifier to the command and, whenever the first screen 
appears, change the Print Interval: field from immediate to scheduled 
and subsequently...