Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

555-230-706
Comcode 108485087
Issue 2
June 1999
DEFINITY®
Enterprise Communications Server
Release 7
Basic Call Management System (BCMS)
Operations 

Copyright Ó 1999, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Contents 
iii  
Contents
Contents iii
About this Book ix
nOverviewix
nReasons for reissueix
Offer Category A Versus Offer Category Bix
nOrganizationx
nConventions used in this documentx
nWhere to find related documentsxi
nHow to order related documentsxi
nHow to comment on this documentxi
1 BCMS Description 1-1
nOverview1-1
nBCMS Reports1-2
nPrinting and Storing Reports1-3...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Contents 
iv  
Displaying Real-Time Reports3-2
Printing Real-Time Reports3-2
nDisplaying, Printing, and Scheduling Historical Reports3-3
Displaying Historical Reports3-4
Printing Historical Reports3-8
Scheduling Historical Reports3-11
4 BCMS Report Reference 4-1
nOverview4-1
nReal-Time Reports4-3
BCMS Split Status Report4-3
Command4-3
Description4-3
Sample Report4-4
Header...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Contents 
v  
BCMS Split Report4-27
Command4-27
Description4-27
Sample Reports4-28
Header Definitions4-29
BCMS Split Summary Report4-35
Command4-35
Description4-35
Sample Reports4-36
Header Definitions4-37
BCMS Trunk Group Report4-42
Command4-42
Description4-42
Sample Reports4-43
Header Definitions4-44
BCMS Trunk Group Summary Report4-47
Command4-47
Description4-47
Sample...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Contents 
vi  
System Printer Data Link Operation 
and Maintenance5-3
nReport Scheduler5-3
Print Intervals5-4
Adding a Report to the Report Scheduler5-4
Summary of the Steps for Printing Reports
on the System Printer5-6
Listing Scheduled Reports5-7
Change Command5-9
Remove Command5-10
6 Use of BCMS Reports for ACD Planning 6-1
nPlanning/Engineering Objectives6-1
BCMS System...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Contents 
vii  
Console operationsB-8
HospitalityB-9
Non-U.S. audiencesB-9
GL Glossary and Abbreviations GL-1
IN Index IN-1 

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Contents 
viii   

About this Book 
ix Overview 
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
About this Book
Overview
This document provides a comprehensive description of the Basic Call 
Management System (BCMS) feature, which is available with the DEFINITY® 
Enterprise Communications Server (Offer Category A). This document also 
describes the Report Scheduler feature, which is often used with BCMS.
Although intended primarily for the...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
About this Book 
x Organization 
Organization
This guide is divided into the following chapters and appendices:
nChapter , About this Book, is an introduction to this document.
nChapter 1, BCMS Description, provides a brief overview of the BCMS 
feature and lists the BCMS reports.
nChapter 2, System Access ,provides procedures on how to log in and 
log off BCMS. This chapter...