Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

System Access 
2-1 Logging In and Logging Off 
2
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
2
System Access
Logging In and Logging Off
A BCMS terminal is considered to be a remote Management Terminal. You can 
access BCMS reports either from a Management Terminal (local) or on a dial-up 
(remote) basis. When dial-up access is used, the following constraints affect the 
number of terminals that can access BCMS data...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-2 Logging In and Logging Off 
2
Typically, one terminal is dedicated to the administration and/or maintenance 
tasks, while the others are used for the ACD/BCMS features.
BCMS Login
The switch provides several different categories of login names. The login name 
identifies the user and his or her permitted capabilities to the system. Generally, 
each...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-3 Logging In and Logging Off 
2
— If you entered the correct login and associated password, the screen 
displays the following prompt:
Terminal Type (Enter 513, 715, 4410, 4425, VT220): 
[513]
Proceed to Step 4.
4. Enter the appropriate terminal type:
nIf you are using a 513 terminal, just press RETURN. 513 (which is 
displayed in brackets on the screen) is...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-4 Logging In and Logging Off 
2
4. Enter your password and press RETURN.
For security reasons, the password is not displayed as you type it. The 
system verifies that the login and password you entered are valid.
— If you entered an invalid login or password, the system displays the 
following message and prompt:
INCORRECT LOGIN
 Login:
Repeat Steps 3 and...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-5 How to Change the BCMS Password 
2
How to Change the BCMS Password
Any user can change the password for the login they have been assigned to view 
BCMS reports. The System Manager (or any user with special privileges) can 
change the password for other users.
The password should be changed at regular intervals and:
nEach time a new person takes over a...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-6 How to Change the BCMS Password 
2
3. Enter your new password and press RETURN.
NOTE:
Valid passwords contain four to seven alphabetic or numeric 
characters, or a combination of alphabetic and numeric characters.
— The cursor is positioned on the Reenter Login’s Password: 
field.
4. Re-enter your new password and press 
ENTER.
— The system displays the...

Generating BCMS Reports 
3-1 Overview 
3
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
3
Generating BCMS Reports
Overview
This chapter describes the procedures for displaying and printing real-time reports 
and for displaying, printing, and scheduling historical reports. It is assumed that a 
system printer has been connected and administered before attempting to print 
these reports.
Displaying and Printing Real-Time...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-2 Displaying and Printing Real-Time Reports 
3
If you incorrectly enter the command, or if the qualifier is not applicable or is not 
measured, an error message appears on the message line, located on the bottom 
of the screen. If you require more information about the error message, press 
HELP.
Complete the steps in the following sections to...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-3 Displaying, Printing, and Scheduling Historical Reports 
3
Displaying, Printing, and Scheduling 
Historical Reports
The list commands are used to display historical information for agents, splits, 
trunk groups, and VDNs. There are eight secondary list commands:
nbcms agent
nbcms summary agent
nbcms split
nbcms summary split
nbcms trunk
nbcms...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-4 Displaying, Printing, and Scheduling Historical Reports 
3
interval reports are run while the data for the desired interval is still 
available in the time database. For example, if you select the 
half-hour option, print the report twice daily to ensure that you do not 
lose information.
nThe times or days for which you wish to see data.
nThe...