Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-5 Displaying, Printing, and Scheduling Historical Reports 
3
Table 3-3. Commands for Displaying Historical Reports 
To  V i e w  t h e Ty p e W h e r e
Agent Report 
(hourly/half-hourly)list bcms agent ## time 
staffed xx:xx xx:xx ## is a valid agent extension or 
login ID measured by BCMS.
staffed lists data only for the 
intervals that the agent...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-6 Displaying, Printing, and Scheduling Historical Reports 
3
Split Report (daily) list bcms split ## day xx/xx 
xx/xx## is an administered split 
measured by BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Split Summary Report 
(hourly/half-hourly)list bcms summary split ## 
time xx:xx xx:xx## is an administered split or...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-7 Displaying, Printing, and Scheduling Historical Reports 
3
VDN Report 
(hourly/half-hourly)list bcms vdn ##### time 
xx:xx xx:xx## is an administered VDN 
extension measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
VDN Report (daily) list bcms vdn ##### day 
xx/xx xx/xx## is an...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-8 Displaying, Printing, and Scheduling Historical Reports 
3
Printing Historical Reports
If you do not have a printer directly connected to your terminal, see ‘‘Scheduling 
Historical Reports’’ on page 3-11.
To print an historical report, complete the following procedures.
1. Type the list command for the report that you want to print. See Table...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-9 Displaying, Printing, and Scheduling Historical Reports 
3
Agent Summary 
Report (daily)list bcms summary agent 
## day staffed xx/xx xx/xx 
print## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed prints data only for agents 
with staffed time.
The first xx/xx is the start day. The 
second...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-10 Displaying, Printing, and Scheduling Historical Reports 
3
Trunk Group 
Summary Report 
(hourly/half-hourly)list bcms summary trunk 
## time xx:xx xx:xx print## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Trunk Group 
Summary...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-11 Displaying, Printing, and Scheduling Historical Reports 
3
Scheduling Historical Reports
The Report Scheduler allows you to schedule the day or days for the system to 
print the report. If you do not have a printer directly connected to your terminal, 
you can use the Report Scheduler feature to print the report immediately to the 
system...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-12 Displaying, Printing, and Scheduling Historical Reports 
3
Screen 3-2. Report Scheduler Form with the Print Interval Set to scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETURN to move the 
cursor to the next field.
6....

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-13 Displaying, Printing, and Scheduling Historical Reports 
3
Table 3-5. Commands for Scheduling Historical Reports 
To Print the Type Where
Agent Report 
(hourly/half-hourly)list bcms agent ## time 
staffed xx:xx xx:xx 
schedule## is a valid agent extension or 
login ID measured by BCMS.
staffed prints data only for the 
intervals that the agent...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-14 Displaying, Printing, and Scheduling Historical Reports 
3
Split Report (daily) list bcms split ## day 
xx/xx xx/xx schedule## is an administered split 
measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Split Summary Report 
(hourly/half-hourly)list bcms summary split 
## time xx:xx xx:xx 
schedule## is an...