Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-15 Displaying, Printing, and Scheduling Historical Reports 
3
VDN Report 
(hourly/half-hourly)list bcms vdn ##### time 
xx:xx xx:xx schedule## is an administered VDN 
extension measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
VDN Report (daily) list bcms vdn ##### day 
xx/xx xx/xx...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-16 Displaying, Printing, and Scheduling Historical Reports 
3 

BCMS Report Reference 
4-1 Overview 
4
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
4
BCMS Report Reference
Overview
Table 4-1 is a quick reference to the commands that you can use to display, print, 
and schedule BCMS reports. See Chapter 3, ‘‘Generating BCMS Reports’’
 for 
more detailed instructions for displaying, printing, and scheduling reports.
The remainder of this chapter describes each report in detail,...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-2 Overview 
4
.
Table 4-1.  BCMS Administration Commands
 BCMS Administration Commands1
1. Items depicted within brackets, such as [print], are optional.
Action Object Qualifiers
monitor bcms split split number [print]
bcms system [split number]
2 [print]
2. Whenever the command line qualifier [schedule] is initially executed, the system defaults the...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-3 Real-Time Reports 
4
Real-Time Reports
BCMS provides three real-time reports:
nBCMS Split Status
nBCMS System Status
nBCMS VDN Status.
The BCMS Split Status report provides the current (real-time) status and 
cumulative measurement data for those agents assigned to the split you specify. 
The BCMS System Status report provides current (real-time)...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-4 Real-Time Reports 
4
Sample Report
Screen 4-1. BCMS Split Status Report Screen
*An asterisk precedes the Calls Waiting field if any of the calls are 
Direct Agent calls.
&The 
LOGIN ID column is empty if the BCMS login system 
parameter is set to 
no.
$ If name is not administered, this column is blank for the agent.
Splitis displayed as “Skill”...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-5 Real-Time Reports 
4
Header Definition
Table 4-2. Split Status Report Header Definitions
Header Definition
Split The split number specified with the command line.
Split Name The administered name of the split. This name usually describes the 
purpose or service of the split (for example, sales, service, or help line). If 
no name exists, BCMS...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-6 Real-Time Reports 
4
ACD The number of agents who are currently on an ACD call for this split. This 
value also includes Direct Agent calls and those agents who are currently 
on ACD calls that flowed in from another split.
ACW The number of agents in this split who are currently in ACW mode for this 
split. Refer to the Glossary for a description...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-7 Real-Time Reports 
4
STATE The current work state for the agent. Possible work states are Avail, 
ACD, ACW, AUX, Extn, and Other. Unstaffed agents do not appear on 
the report. When the system time is changed, agents are in the INIT 
state. Each agent remains in the INIT state until he or she takes a call or 
pushes a work mode button.
TIME The...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-8 Real-Time Reports 
4
BCMS System Status Report
Command
Use the following command to generate the BCMS System Status report:
monitor bcms system [split number] [print]
Description
The BCMS System Status report provides current (real-time) status information 
for either all BCMS splits or selected BCMS splits. This report displays data 
accrued since...