Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-49 Historical Reports 
4
Header Definitions
Table 4-10. Trunk Group Summary Report Header Definitions 
Header Definition
TIME/DAY  The time or day interval specified in the command line.
Time is always expressed in 24-hour format. Start and stop times are 
optional. Reports always start at the top of the time interval (either hour or 
half-hour). If...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-50 Historical Reports 
4
INCOMING 
CCSThe total holding time (usage) for incoming calls to the trunk group during 
the specified reporting interval. The units are expressed in hundred call 
seconds (CCS).
OUTGOING 
CALLS The total number of outgoing calls for this trunk group during the 
specified reporting interval.
OUTGOING 
COMPThe total number of...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-51 Historical Reports 
4
OUTGOING 
CCSThe total holding time (usage) for outgoing calls from this trunk group. 
The units are expressed in CCS.
% ALL BUSY The percentage of time that all the trunks in this trunk group were busy. 
This value includes trunks that are maintenance busy. The calculation is:
where Busy Times is expressed in minutes and is...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-52 Historical Reports 
4
BCMS VDN Report
Command
Use one of the following commands to generate the BCMS VDN report:
list bcms vdn extension [time] [start time] [stop time][print/schedule]
list bcms vdn extension [day] [start day] [stop day] [print/schedule]
Description
The BCMS VDN report provides statistical information for the specified VDN....

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-53 Historical Reports 
4
Sample Reports
Screen 4-16. BCMS VDN Report — Hourly
Screen 4-17. BCMS VDN Report — Daily
 list bcms vdn 12345 time 8:00 12:00
BCMS VECTOR DIRECTORY NUMBER REPORT
Switch Name: Lab Model   Date: 11:05 am MON MAY 15, 1995
VDN: 12345
VDN Name: Ginsu Knives Acceptable Service Level:  17
 
AVG AVG    AVG               CALLS  % IN...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-54 Historical Reports 
4
Header Definition
Table 4-11. VDN Report Header Definitions 
Header Definition
VDN The VDN specified with the command line.
VDN Name The name that is administered for this VDN. If no name exists, the VDN 
extension (for example EXT 64532) is displayed.
Acceptable 
Service LevelThe desired time to answer calls to the VDN....

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-55 Historical Reports 
4
AVG SPEED 
ANSThe average speed of answer for answered ACD and CONNect calls that 
have ended for this VDN during the current period. This includes time in 
vector processing, time in a split’s queue, and time ringing. This 
calculation is:
A completed call can span more than one time period. ACD calls that are 
in process...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-56 Historical Reports 
4
FLOW OUT The total number of completed calls that were routed to another VDN or 
to a trunk, including successful lookahead attempts.
FLOW OUT does not include calls that encounter a 
goto vector 
command.
Once a call outflows, the system does not take further measurements on 
the call for this VDN. As a result, if an...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-57 Historical Reports 
4
% IN SERV 
LEVLThe percentage of calls that were answered with the administered service 
level for this VDN. Calculate as the following:
where
accepted is the number of answered calls whose answer time was less 
than or equal to the administered service level for the VDN.
calls offered is the total number of completed calls...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS Report Reference 
4-58 Historical Reports 
4
BCMS VDN Summary Report
Command
Use one of the following commands to generate the BCMS VDN Summary report:
list bcms summary vdn extension [time] [start time] [stop time] 
[print/schedule]
list bcms summary vdn extension [day] [start day] [stop day] 
[print/schedule]
Description
This report is similar to the VDN report except...