Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-5 Displaying, Printing, and Scheduling Historical Reports 
3
Table 3-3. Commands for Displaying Historical Reports 
To  V i e w  t h e Ty p e W h e r e
Agent Report 
(hourly/half-hourly)list bcms agent ## time 
staffed xx:xx xx:xx ## is a valid agent extension or 
login ID measured by BCMS.
staffed lists data only for the 
intervals that the agent has 
staffed time.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Agent Report (daily) list bcms agent ## day 
staffed xx/xx xx/xx## is a valid agent extension or 
login ID measured by BCMS.
staffed lists data only for the days 
that the agent has staffed time.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Agent Summary Report 
(hourly/half-hourly)list bcms summary agent 
## time staffed xx:xx xx:xx## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed lists data only for agents 
with staffed time.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Agent Summary Report 
(daily)list bcms summary agent 
## day staffed xx/xx xx/xx## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed lists data only for agents 
with staffed time.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Split Report 
(hourly/half-hourly)list bcms split ## time xx:xx 
xx:xx## is an administered split 
measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-6 Displaying, Printing, and Scheduling Historical Reports 
3
Split Report (daily) list bcms split ## day xx/xx 
xx/xx## is an administered split 
measured by BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Split Summary Report 
(hourly/half-hourly)list bcms summary split ## 
time xx:xx xx:xx## is an administered split or 
range of splits measured by 
BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Split Summary Report 
(daily)list bcms summary split ## 
day xx/xx xx/xx## is an administered split or 
range of splits measured by 
BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Trunk Group Report 
(hourly/half-hourly)list bcms trunk ## time 
xx:xx xx:xx ## is a trunk group measured by 
BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Trunk Group Report 
(daily)list bcms trunk ## day xx/xx 
xx/xx## is a trunk group measured by 
BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Trunk Group Summary 
Report 
(hourly/half-hourly)list bcms summary trunk ## 
time xx:xx xx:xx## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Trunk Group Summary 
Report (daily)list bcms summary trunk ## 
day xx/xx xx/xx## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Table 3-3. Commands for Displaying Historical Reports  — Continued
To  V i e w  t h e Ty p e W h e r e
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-7 Displaying, Printing, and Scheduling Historical Reports 
3
VDN Report 
(hourly/half-hourly)list bcms vdn ##### time 
xx:xx xx:xx## is an administered VDN 
extension measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
VDN Report (daily) list bcms vdn ##### day 
xx/xx xx/xx## is an administered VDN 
extension measured by BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
VDN Summary Report 
(hourly/half-hourly)list bcms summary vdn 
##### time xx:xx xx:xx## is an administered VDN 
extension or range of extensions 
measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
VDN Summary Report 
(daily)list bcms summary vdn 
##### day xx/xx xx/xx## is an administered VDN 
extension or range of extensions 
measured by BCMS.
The first xx/xx is the start day. 
The second xx/xx is the stop day.
Table 3-3. Commands for Displaying Historical Reports  — Continued
To  V i e w  t h e Ty p e W h e r e
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-8 Displaying, Printing, and Scheduling Historical Reports 
3
Printing Historical Reports
If you do not have a printer directly connected to your terminal, see ‘‘Scheduling 
Historical Reports’’ on page 3-11.
To print an historical report, complete the following procedures.
1. Type the list command for the report that you want to print. See Table 3-4
.
2. Press 
RETURN. The report prints on the printer that is attached to your 
terminal.
Table 3-4. Commands for Printing Historical Reports 
To Print the Type Where
Agent Report 
(hourly/half-hourly)list bcms agent ## time 
staffed xx:xx xx:xx print## is a valid agent extension or 
login ID measured by BCMS.
staffed prints data only for the 
intervals that the agent has staffed 
time.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Agent Report (daily) list bcms agent ## day 
staffed xx/xx xx/xx print## is a valid agent extension or 
login ID measured by BCMS.
staffed prints data only for the days 
that the agent has staffed time.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Agent Summary 
Report 
(hourly/half-hourly)list bcms summary agent 
## time staffed xx:xx 
xx:xx print## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed prints data only for agents 
with staffed time.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-9 Displaying, Printing, and Scheduling Historical Reports 
3
Agent Summary 
Report (daily)list bcms summary agent 
## day staffed xx/xx xx/xx 
print## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed prints data only for agents 
with staffed time.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Split Report 
(hourly/half-hourly)list bcms split ## time 
xx:xx xx:xx print## is an administered split 
measured by BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Split Report (daily) list bcms split ## day 
xx/xx xx/xx print## is an administered split 
measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Split Summary Report 
(hourly/half-hourly)list bcms summary split 
## time xx:xx xx:xx print## is an administered split or range 
of splits measured by BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Split Summary Report 
(daily)list bcms summary split 
## day xx/xx xx/xx print## is an administered split or range 
of splits measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Trunk Group Report 
(hourly/half-hourly)list bcms trunk ## time 
xx:xx xx:xx print## is a trunk group measured by 
BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Trunk Group Report 
(daily)list bcms trunk ## day 
xx/xx xx/xx print## is a trunk group measured by 
BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Table 3-4. Commands for Printing Historical Reports  — Continued
To Print the Type Where
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-10 Displaying, Printing, and Scheduling Historical Reports 
3
Trunk Group 
Summary Report 
(hourly/half-hourly)list bcms summary trunk 
## time xx:xx xx:xx print## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
Trunk Group 
Summary Report 
(daily)list bcms summary trunk 
## day xx/xx xx/xx print## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
VDN Report 
(hourly/half-hourly)list bcms vdn ##### time 
xx:xx xx:xx print## is an administered VDN 
extension measured by BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
VDN Report (daily) list bcms vdn ##### day 
xx/xx xx/xx print## is an administered VDN 
extension measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
VDN Summary Report 
(hourly/half-hourly)list bcms summary vdn 
##### time xx:xx xx:xx 
print## is an administered VDN 
extension or range of extensions 
measured by BCMS.
The first xx:xx is the start time. The 
second xx:xx is the stop time. Both 
are in military time.
VDN Summary Report 
(daily)list bcms summary vdn 
##### day xx/xx xx/xx 
print## is an administered VDN 
extension or range of extensions 
measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Table 3-4. Commands for Printing Historical Reports  — Continued
To Print the Type Where
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-11 Displaying, Printing, and Scheduling Historical Reports 
3
Scheduling Historical Reports
The Report Scheduler allows you to schedule the day or days for the system to 
print the report. If you do not have a printer directly connected to your terminal, 
you can use the Report Scheduler feature to print the report immediately to the 
system printer. For more detailed information about the Report Scheduler, see 
Chapter 5, ‘‘System Printer and Report Scheduler’’
.
To schedule an historical report, complete the following procedures.
1. Type the list command that will schedule the report. See Table 3-5
.
2. Press 
RETURN.
— The Report Scheduler form appears on your screen. The cursor is 
located in the Print Interval: field.
Screen 3-1. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTER.
3. Enter schedule and press 
RETURN.
—The Print Time: field appears beneath the Print 
Interval: field, and fields for each day of the week appear at the 
bottom of the form. The cursor is located in the Print Time: 
field.
 
 list bcms agent ## time xx:xx xx:xx
                                                                         Page 1
 
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms agent ## time xx:xx xx:xx
 
     Print Interval: immediate 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-12 Displaying, Printing, and Scheduling Historical Reports 
3
Screen 3-2. Report Scheduler Form with the Print Interval Set to scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETURN to move the 
cursor to the next field.
6. When you are finished, press 
ENTER.
— The report has been scheduled, and the system presents the enter 
command: prompt.
!CAUTION:
If you change your BCMS log-in, all scheduled reports must be rescheduled 
under the new login in order to run.
NOTE:
The commands for scheduling historical reports also can be used to defer 
printing of a report to a later time. See ‘‘Report Scheduler’’ on page 5-3
 for 
more information.
 
 list bcms agent ## time xx:xx xx:xx
          Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms agent ## time xx:xx xx:xx
 
     Print Interval: scheduled
 
     Print Time: xx:xx
 
 
          Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-13 Displaying, Printing, and Scheduling Historical Reports 
3
Table 3-5. Commands for Scheduling Historical Reports 
To Print the Type Where
Agent Report 
(hourly/half-hourly)list bcms agent ## time 
staffed xx:xx xx:xx 
schedule## is a valid agent extension or 
login ID measured by BCMS.
staffed prints data only for the 
intervals that the agent has staffed 
time.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Agent Report (daily) list bcms agent ## day 
staffed xx/xx xx/xx 
schedule## is a valid agent extension or 
login ID measured by BCMS.
staffed prints data only for the 
days that the agent has staffed 
time.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Agent Summary 
Report 
(hourly/half-hourly)list bcms summary agent 
## time staffed xx:xx xx:xx 
schedule## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed prints data only for agents 
with staffed time.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Agent Summary 
Report (daily)list bcms summary agent 
## day staffed xx/xx xx/xx 
schedule## is a valid agent extension or 
login ID or range of extensions/ 
login IDs measured by BCMS.
staffed prints data only for agents 
with staffed time.
The first xx:xx is the start day. The 
second xx:xx is the stop day.
Split Report 
(hourly/half-hourly)list bcms split ## time 
xx:xx xx:xx schedule## is an administered split 
measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Continued on next page 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-14 Displaying, Printing, and Scheduling Historical Reports 
3
Split Report (daily) list bcms split ## day 
xx/xx xx/xx schedule## is an administered split 
measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Split Summary Report 
(hourly/half-hourly)list bcms summary split 
## time xx:xx xx:xx 
schedule## is an administered split or 
range of splits measured by 
BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Split Summary Report 
(daily)list bcms summary split 
## day xx/xx xx/xx 
schedule## is an administered split or 
range of splits measured by 
BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Trunk Group Report 
(hourly/half-hourly)list bcms trunk ## time 
xx:xx xx:xx schedule## is a trunk group measured by 
BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Trunk Group Report 
(daily)list bcms trunk ## day 
xx/xx xx/xx schedule## is a trunk group measured by 
BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Trunk Group Summary 
Report 
(hourly/half-hourly)list bcms summary trunk 
## time xx:xx xx:xx 
schedule## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx:xx is the start time. 
The second xx:xx is the stop time. 
Both are in military time.
Trunk Group Summary 
Report (daily)list bcms summary trunk 
## day xx/xx xx/xx 
schedule## is a trunk group or range of 
trunk groups measured by BCMS.
The first xx/xx is the start day. The 
second xx/xx is the stop day.
Table 3-5. Commands for Scheduling Historical Reports  — Continued
To Print the Type Where
Continued on next page