Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

							System Access 
2-1 Logging In and Logging Off 
2
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
2
System Access
Logging In and Logging Off
A BCMS terminal is considered to be a remote Management Terminal. You can 
access BCMS reports either from a Management Terminal (local) or on a dial-up 
(remote) basis. When dial-up access is used, the following constraints affect the 
number of terminals that can access BCMS data simultaneously:
nThe number of dial-up (Netcon) channels. (vs/si only)
nThe number of Terminal User IDs (TUIs). A TUI is a switch resource used 
by:
— the Lucent Technologies Technical Service Center (TSC) when 
logged in
— the Management Terminal when powered up
— a remote Management Terminal when logged in
— a BCMS terminal when logged in
— the system printer while printing
— journal/log printer.
When the switch is configured with more than one Management Terminal, you 
may use one of the following terminal types to access the BCMS feature:
n4410
n4425
n513
n610
n615 
n715 BCT
nterminal emulation. 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-2 Logging In and Logging Off 
2
Typically, one terminal is dedicated to the administration and/or maintenance 
tasks, while the others are used for the ACD/BCMS features.
BCMS Login
The switch provides several different categories of login names. The login name 
identifies the user and his or her permitted capabilities to the system. Generally, 
each category permits unique capabilities (and restrictions). You must create a 
login for each supervisor or other user that you want to view BCMS reports. A 
BCMS login can allow you to display, print, and schedule BCMS reports.
Logging In
There are two types of terminal configurations for logging into BCMS: a remote 
and a local. Although both configurations use the same types of terminals, the 
remote terminal requires a data module for dialing up the system.
!CAUTION:
If you change your BCMS log-in, all scheduled reports must be rescheduled 
under the new login in order to run.
Logging In from a Local Terminal
To log into BCMS from a local terminal, perform the following steps:
1. Turn on the terminal (if required) and press 
BREAK (if no prompt is 
displayed).
— The screen displays the following prompt:
Login:
2. Enter the appropriate login and press 
RETURN.
— The screen displays the following prompt:
Password:
3. Enter your password and press 
RETURN. For security reasons, the 
password is not displayed as you type it. The system verifies that the login 
and password you entered are valid.
— If you entered an invalid login or password, the system displays the 
following message and prompt:
INCORRECT LOGIN
Login:
Repeat Steps 2 and 3. 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-3 Logging In and Logging Off 
2
— If you entered the correct login and associated password, the screen 
displays the following prompt:
Terminal Type (Enter 513, 715, 4410, 4425, VT220): 
[513]
Proceed to Step 4.
4. Enter the appropriate terminal type:
nIf you are using a 513 terminal, just press RETURN. 513 (which is 
displayed in brackets on the screen) is the default.
nIf you are using a 4410 terminal, enter 4410 and press RETURN.
nIf you are using a 4425 terminal, enter 4425 and press RETURN.
nIf you are using a 610 or 615 MT terminal that has a 513 emulation 
cartridge, just press 
RETURN.
nIf you are using a 610 or 615 MT that does not have the 513 
emulation cartridge, enter 4410 and press 
RETURN.
nIf you are using a 715 BCT terminal, enter 715 and press RETURN.
After you enter the appropriate terminal type, the system displays the 
following prompt:
enter command:
The system is now ready for you to enter a command to generate a BCMS 
report.
Logging In from a Remote Terminal
To log into BCMS from a remote terminal, perform the following steps:
1. Turn on the terminal and press 
BREAK (if no prompt is displayed).
— The screen displays the following prompt:
Dial:
2. Enter the hunt group extension number for the Netcon channels and press 
RETURN.
— The screen displays the following prompt:
Login:
3. Enter the appropriate login and press 
RETURN.
— The screen displays the following prompt:
Password: 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-4 Logging In and Logging Off 
2
4. Enter your password and press RETURN.
For security reasons, the password is not displayed as you type it. The 
system verifies that the login and password you entered are valid.
— If you entered an invalid login or password, the system displays the 
following message and prompt:
INCORRECT LOGIN
 Login:
Repeat Steps 3 and 4.
— If you entered the correct login and associated password, the screen 
displays the following prompt:
Terminal Type (Enter 513, 715, 4410, 4425, VT220): 
[513]
Proceed to Step 5.
5. Enter the appropriate terminal type:
nIf you are using a 513 terminal, just press RETURN. 513 (which is 
displayed in brackets on the screen) is the default.
nIf you are using a 4410 terminal, enter 4410 and press RETURN.
nIf you are using a 4425 terminal, enter 4425 and press RETURN.
nIf you are using a 610 or 615 MT terminal that has a 513 emulation 
cartridge, just press 
RETURN.
nIf you are using a 610 or 615 MT that does not have the 513 
emulation cartridge, enter 4410 and press 
RETURN.
nIf you are using a 715 BCT, enter 715 and press RETURN.
After you enter the appropriate terminal type, the system displays the 
following prompt:
enter command:
The system is now ready for you to enter a command to generate a BCMS 
report.
Logging Off
Whenever you are not using the terminal, log off the system. To log off the system, 
perform the following steps:
1. Type logoff.
2. Press 
RETURN.
The switch automatically disconnects the terminal. 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-5 How to Change the BCMS Password 
2
How to Change the BCMS Password
Any user can change the password for the login they have been assigned to view 
BCMS reports. The System Manager (or any user with special privileges) can 
change the password for other users.
The password should be changed at regular intervals and:
nEach time a new person takes over a login name
nIf an unauthorized person has discovered the password
Once a password is assigned or changed, keep the following in mind:
nDo not give the password to anyone
nKeep the written password in a locked place
To change a password, perform the following steps:
1. At the enter command: prompt, enter change password  
and press 
RETURN.
— The system displays the Password Administration screen (Screen 
2-1). The cursor is positioned on the Password of Login 
Making Change: field.
Screen 2-1. Password Change Screen
2. Enter your current password and press 
RETURN.
— The cursor is positioned on the Login’s Password: field.
change password bcms Page 1 of  1
LOGIN ADMINISTRATION
Password of Login Making Change:
LOGIN BEING ADMINISTERED
Login’s Name: 
Login Type: 
Service Level: 
LOGIN’S PASSWORD INFORMATION
Login’s Password:
Reenter Login’s Password:
Password Aging Cycle Length (Days): 120
LOGOFF NOTIFICATION
Facility Test Call Notification? y Acknowledgment Required? y
Remote Access Notification? y Acknowledgment Required? y 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
System Access 
2-6 How to Change the BCMS Password 
2
3. Enter your new password and press RETURN.
NOTE:
Valid passwords contain four to seven alphabetic or numeric 
characters, or a combination of alphabetic and numeric characters.
— The cursor is positioned on the Reenter Login’s Password: 
field.
4. Re-enter your new password and press 
ENTER.
— The system displays the following prompt:
command completed successfully
command: 
						

							Generating BCMS Reports 
3-1 Overview 
3
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
3
Generating BCMS Reports
Overview
This chapter describes the procedures for displaying and printing real-time reports 
and for displaying, printing, and scheduling historical reports. It is assumed that a 
system printer has been connected and administered before attempting to print 
these reports.
Displaying and Printing Real-Time 
Reports
The monitor command is used to display and print real-time status reports. These 
reports display data accrued since the last interval boundary. Data is based on 
hourly or half-hourly intervals as administered in the “BCMS/VuStats 
Measurement Interval” field on the Feature-Related System Parameters screen.
There are three monitor commands, one to display or print each real-time report:
nbcms split
nbcms system
nbcms vdn.
Whenever a status report is displayed on the Management Terminal, it updates 
automatically approximately every 30 seconds. You can immediately update the 
on-screen status report by pressing 
UPDATE. To cancel the monitor command and 
return to the command prompt, press 
CANCEL. If the status report consists of more 
than one page, press 
NEXTPAGE to display any subsequent pages and PREVPAGE 
to display any previous pages. 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-2 Displaying and Printing Real-Time Reports 
3
If you incorrectly enter the command, or if the qualifier is not applicable or is not 
measured, an error message appears on the message line, located on the bottom 
of the screen. If you require more information about the error message, press 
HELP.
Complete the steps in the following sections to display or print real-time reports.
Displaying Real-Time Reports
To display a real-time report, complete the following procedures.
1. Type the monitor command that will display the report you want to view. 
See Table 3-1
.
2. Press 
RETURN. The report appears on your screen.
3. Press the 
NEXTPAGE key to display subsequent pages and the PREVPAGE 
key to display previous pages if appropriate.
4. To immediately update the report data, press 
UPDATE.
5. To exit the report, press 
CANCEL.
:
Printing Real-Time Reports
To print a real-time report, complete the following procedures.
1. Type the monitor command that will print the report. See Table 3-2
.
2. Press 
RETURN. The report prints on the printer that is attached to your 
terminal.
Table 3-1. Commands for Displaying Real-Time Reports
To  V i e w  t h e Ty p e W h e r e
Split Status Report monitor bcms split ##  ## is an administered split 
measured by BCMS.
System Status Report monitor bcms system ## ## is an administered split or 
range of splits measured by 
BCMS. ## is optional. If not 
included, the report shows all 
splits.
VDN Status Report monitor bcms vdn ## ## is an administered VDN 
extension measured by BCMS. 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-3 Displaying, Printing, and Scheduling Historical Reports 
3
Displaying, Printing, and Scheduling 
Historical Reports
The list commands are used to display historical information for agents, splits, 
trunk groups, and VDNs. There are eight secondary list commands:
nbcms agent
nbcms summary agent
nbcms split
nbcms summary split
nbcms trunk
nbcms summary trunk
nbcms vdn
nbcms summary vdn.
With these commands, you can specify:
nWhether you want data that is collected during a specified range of dates 
or during a specified period of time. Data collected during a specified 
period of time is based on hourly or half-hourly intervals as administered in 
the “BCMS/VuStats Measurement Interval” field on the Feature-Related 
System Parameters screen.
!CAUTION:
The switch stores time interval data in a time database that holds a 
maximum of 25 intervals. Data for the 26th interval overwrites the first 
interval in the time database (and so on). Therefore, if the half-hour 
option is selected, care should be exercised to ensure that time 
Table 3-2. Commands for Printing Real-Time Reports
To  V i e w  t h e Ty p e W h e r e
Split Status Report monitor bcms split ## print ## is an administered split 
measured by BCMS.
System Status Report monitor bcms system ## 
print## is an administered split or 
range of splits measured by 
BCMS. ## is optional. If not 
included, the report shows all 
splits.
VDN Status Report monitor bcms vdn ## print ## is an administered VDN 
extension measured by BCMS. 
						

							DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
Generating BCMS Reports 
3-4 Displaying, Printing, and Scheduling Historical Reports 
3
interval reports are run while the data for the desired interval is still 
available in the time database. For example, if you select the 
half-hour option, print the report twice daily to ensure that you do not 
lose information.
nThe times or days for which you wish to see data.
nThe system to immediately display the report on your terminal.
nThe system to print the report. If you include print at the end of the 
command, the system will immediately print the report to the printer 
attached to the management terminal. If you include schedule at the end 
of the command, the system will allow you to schedule the report to print to 
the system printer immediately (immediate), at a later time (deferred), or 
routinely at specified times (scheduled).
Complete the steps in the following sections to display, print, or schedule historical 
reports.
Displaying Historical Reports
To display an historical report, complete the following procedures.
1. Type the list command that will display the report you want to view. See 
Table 3-3
.
2. Press 
RETURN. The report appears on your screen.
3. Press the 
NEXTPAGE key to display subsequent pages and the PREVPAGE 
key to display previous pages if appropriate.