Lucent Technologies Definity Release 7 Basic Call Management System Operations Manual

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS/CentreVu CMS Report Heading Comparison 
A-7 Summary of Differences 
A
Table A-4. BCMS Agent Report / CentreVu CMS Agent Summary
BCMS Column DescriptionCMS Column/DB 
Item CMS Notes
Agent Agent extn or Login 
IDAgent Name login ID if no name
ACD CALLS ACD/DA calls 
completed for all 
splitsACD Calls
AVG TALK TIME avg time talking on 
ACD/DA calls, all 
splitsAvg Talk...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS/CentreVu CMS Report Heading Comparison 
A-8 Summary of Differences 
A
Table A-5. BCMS Split Summary / CentreVu CMS Split Summary
BCMS Column DescriptionCMS 
Column/DB 
Item CMS Notes
Split split number Split name or number
Split Name split name or extn Split name or number
ACD CALLS ACD/DA calls completed by this 
splitACD Calls ACD calls only
AVG SPEED ANS avg speed of...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS/CentreVu CMS Report Heading Comparison 
A-9 Summary of Differences 
A
Table A-6. BCMS Trunk Group Summary / CentreVu CMS Trunk Group Summary 
Report
BCMS Column DescriptionCMS Column/DB 
Item CMS Notes
Group trunk group number Trunk group name or number
Group Name trunk group name Trunk group name or number
Number of Trunks trunks in group Number of trunks
INCOMING...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
BCMS/CentreVu CMS Report Heading Comparison 
A-10 Summary of Differences 
A
Table A-7. BCMS VDN Summary / CentreVu CMS VDN Report
BCMS Column Description CMS Column(s) CMS Notes
VDN Ext VDN extension VDN name or number
VDN Name VDN name or extension VDN name or number
CALLS OFFERED calls that used the VDN Calls Offered
ACD  CALLS ACD/DA calls answered by 
agent; for “queue...

References 
B-1 Basic DEFINITY ECS documents 
B
DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
B
References
This chapter contains a list of user documents for the DEFINITY Enterprise 
Communications Server (ECS) Release 7. (Most of these documents are 
backward compatible with, and can be used with, the DEFINITY ECS Release 6 
systems.)
To order these or other DEFINITY documents, contact the Lucent Technologies...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
References 
B-2 Basic DEFINITY ECS documents 
B
DEFINITY ECS Release 7 — Administrator’s Guide, 555-233-502, Issue 1
A task-based document that provides step-by-step procedures for administering 
the switch. This book contains information previously found in DEFINITY ECS 
Administration and Feature Description, 555-230-522, as well as new information 
for this release and...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
References 
B-3 Basic DEFINITY ECS documents 
B
BCS Products Security Handbook, 555-025-600, Issue 6
Provides information about the risks of telecommunications fraud and measures 
for addressing those risks and preventing unauthorized use of BCS products. This 
document is intended for telecommunications managers, console operators, and 
security organizations within...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
References 
B-4 Basic DEFINITY ECS documents 
B
DEFINITY ECS Release 7 — Installation for Adjuncts and Peripherals, 
555-230-125, Issue 5
Provides procedures and information for hardware installation and initial testing of 
ECS adjunct and peripheral systems and equipment.
DEFINITY ECS Release 7 — Installation, Upgrades and Additions for 
Compact Modular Cabinets,...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
References 
B-5 Basic DEFINITY ECS documents 
B
DEFINITY ECS Release 7 — Maintenance for R7r, 555-230-126, Issue 4
Provides detailed descriptions of the procedures for monitoring, testing, 
troubleshooting, and maintaining the R7r ECS. Included are maintenance 
architecture, craft commands, step-by-step trouble-clearing procedures, the 
procedures for using all tests, and...

DEFINITY Enterprise Communications Server Release 7 Basic Call 
Management System (BCMS) Operations  555-230-706  Issue 2
June 1999
References 
B-6 Basic DEFINITY ECS documents 
B
DEFINITY ECS Release 7 — Basic Call Management System (BCMS) 
Operations, 555-230-706, Issue 1
Provides detailed instructions on how to generate reports and manage the 
system. It is intended for telecommunications managers who wish to use Basic 
Call Management System (BCMS) reports and for system managers responsible 
for...