Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Upgrades And Additions Manual

Troubleshooting  an Upgrade 
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DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
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Troubleshooting  an Upgrade
This ap pend ix p rovid es information to c orrec t some p rob lems when upg rad ing  a 
system. The information in this app end ix is a c omp ilation of the most c ommonly 
rep orted  troub les rec eived b y Tier 4 Sup p ort at Luc ent Tec hnolog ies. For g eneral 
information on troub leshooting  assoc iated  with...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-2 New for Release 8 
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New for Release 8
nATM PNC Duplication (ATM PNC-DUP)
nATM Expansion Interface (ATM-EI)
nMass Storage System 
nControl LAN (C-LAN)
nControl LAN (C-LAN)
nSystem Links (SYS-LINK)
ATM PNC Duplication (ATM PNC-DUP)
The PNC-DUP maintenanc e ob jec t trac ks the health of the ac tive and  stand b y 
PNCs, c ontrols p lanned  and  sp ontaneous...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-3 New for Release 8 
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The following PNC d up lic ation-related  c ommand s and  their outp ut sc reens are 
fully d esc rib ed in Chap ter 8, Maintenanc e Command s, of the 
DEFINITY ECS 
Release 8 Maintenanc e for Release R8r
 b ook.  The assoc iated  PNC-DUP 
maintenanc e ob jec t is found  in Chap ter 9 of the same referenc e.
ATM Expansion Interface...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-4 New for Release 8 
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Troub leshooting  details for the Mass Storag e System may b e found  und er the 
R-MEDIA
 maintenanc e ob jec t in Chap ter 9, Maintenanc e Ob jec t Rep air 
Proc ed ures, of the Release 8.2, Maintenanc e for R8r manual. Ad d itional related  
maintenanc e ob jec ts assoc iated  with the Mass Storag e System inc lud e 
STO-DATA
,...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-5 New for Release 8 
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A -48V to + 12V c onverter c irc uit on the TN2211 Op tic al Drive c irc uit p ac k 
p rovid es p ower for b oth the Op tic al Drive and  the Disk Drive. The p resenc e of 
+ 12V on these c irc uit p ac ks is monitored  sep arately b y maintenanc e software so 
that a failure of the + 12V c onverter on the Removab le Med ia c irc uit...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-6 New for Release 8 
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Control LAN (C-LAN)
The TN799 Control LAN (C-LAN) p ac ket p ort c irc uit p ac k p rovid es TCP/IP 
c onnec tion to ad junc ts app lic ations suc h as CMS, Intuity, and  DCS Networking . 
The C-LAN c irc uit p ac k has 1 10b aseT Ethernet c onnec tion and  up  to 16 DS0 
p hy si c al  in t er f ac es  f o r PPP c o nne c t io ns ....

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-7 Troubleshooting Guidelines 
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The system links (SYS-LINK
) maintenanc e ob jec t rec ord s all errors enc ountered  
on the links. Most of these events are not extraord inary unless they oc c ur with an 
alarming  freq uenc y. The events are log g ed as they oc c ur, leaving  a “ trail”  to help  
analyze ab normal b ehavior exhib ited  b y the end p oints...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-8 Troubleshooting Guidelines 
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Removable Media Troubleshooting Guidelines
Use the following  g uid elines when troub leshooting  and  resolving removab le 
media (R-MEDIA) problems.
1.
Avoid  saving  translations or announc ements on the b ac kup  removab le 
d rive until all other removable med ia and Host Adap ter p rob lems have 
b een resolved .
If...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-9 Troubleshooting Release 8 Upgrades 
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Troubleshooting Release 8 Upgrades
The sub sec tions to follow p resent sp ec ific  p roc edures for c ommon up g rad e 
p rob lems, listed  b elow:
nNo Translations After Upgrade
nOne Side Upgrades, the Other Side Does Not (No Shadowing); Active Side 
Has Correct R8 Load
nRestore Disk Install or Restore Disk Full...

DEFINITY Enterprise Communications Server Release 8.2
Upgrades and Additions for R8r  555-233-115  Issue 1
April 2000
Troubleshooting  an Upgrade 
B-10 Troubleshooting Release 8 Upgrades 
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One Side Upgrades, the Other Side Does Not (No 
Shadowing); Active Side Has Correct R8 Load
This p rob lem ind ic ates that the software version on the standb y sid e is inc orrec t.
1.Perform a “ hot-swap ”  of the d isk d rives (move the stand b y d isk to the 
active sid e and  vic e versa).
2. Insert the Release 8...