Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Hospitality Features 
61 Overview 
5 —Hospitality Features
Overview
The following features are designed for use in the hospitality industry. Other features 
listed elsewhere may be of use in this industry, however. The Attendant Crisis Alert 
feature is primarily used in lodging establishments. That feature is a basic feature 
because it is available on any system that has the appropriate attendant console.
Automatic Wakeup
Allows Attendants, front desk users, and guests to request that a wakeup call be placed 
automatically to a certain extension number at a later time. When a wakeup call is placed 
and answered, the system can provide a recorded announcement (which can be a 
speech synthesis announcement), music, or simply silence. With the Integrated 
Announcement feature, multiple announcements enable international guests to use 
wakeup announcements in a variety of languages.
Do Not Disturb
Allows guests, Attendants, and authorized front desk users to request that no calls, other 
than priority calls, be connected to a particular extension until a specified time.
Dual Wakeup
This capability is part of the Automatic Wakeup Hospitality Hotel/Motel feature. Dual 
Wakeup allows each extension to request two wakeup calls within one 24-hour period.
Room Activated Wakeup With Tones
This capability is part of the Automatic Wakeup Hospitality Hotel/Motel feature. Room 
Activated Wakeup With Tones allows guests to schedule wakeup calls via tones that 
prompt for the time they want to receive the wakeup call.
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							Hospitality Features 
62 Hospitality Services 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Hospitality Services
A system with Hospitality enabled and Hospitality Parameter Reduction disabled provides 
all system capabilities and supports all types of customers. A system with both Hospitality 
and Hospitality Parameter Reduction enabled provides reduced system parameters that 
have a major impact on essential system features used by nonlodging customers. The 
Hospitality features set (Auto Wakeup, Do Not Disturb, Property Management System) is 
the same on both packages.
Names Registration
Automatically sends a guest’s name and room extension from the Property Management 
System (PMS) to the DEFINITY ECS at check-in, and automatically removes this 
information at check-out. The information may be displayed on any attendant console or 
display-equipped telephone at various hotel locations (for example, Room Service or 
Security).
Suite Check-In via the Hunt-to Feature
This feature is basically for the Hospitality Industry. Suite Check-In via the Hunt-to feature 
allows more than one station to be checked- in at one time. This is useful for a guest 
room that may have multiple extensions. This feature allows all extensions to be 
checked-in at the same time. Suite Check-In via the Hunt-to feature will also check-out 
all the extensions in the entire suite at the same time.
Property Management System 
Interface
Provides a communications link between the DEFINITY ECS and a Property 
Management System (PMS). The PMS allows a customer to control features used in both 
a hospital-type and a hotel/motel-type environment. The communications link allows the 
PMS to interrogate the DEFINITY ECS and allows information to be passed between the 
system and the Property Management System.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Hospitality Features 
63 Property Management System (PMS) Digit to Insert/Delete 
Property Management System (PMS) 
Digit to Insert/Delete
Many customer configurations base the room telephone extension on the room number 
by adding an extra leading digit. The PMS Insert/Delete Digit feature allows users to 
delete the leading digit of the extension in messages. The feature is useful for a hotel that 
has multiple extensions sharing an extra leading digit in front of the room number. The 
leading digit is automatically inserted when the message goes to the PBX.
NOTE:
The PMS interface supports 3-, 4-, or 5-digit extensions, but prefixed extensions 
do not send the entire number across the interface. Only the assigned extension 
number is sent. Therefore, you should not use prefixed extensions for numbers 
that are also going to use the Digit to Insert/Delete function.
Single-Digit Dialing and Mixed
Station Numbering
Allows hotel staff and guests easy access to internal hotel/motel services and provides 
the capability to associate room numbers with guest room telephones. The feature 
provides the following dial plan types: single-digit dialing, prefixed extensions, and mixed 
numbering.
Auto-Selection of DID Numbers
Allows the hotel to give guests a telephone number that is not associated with the room 
number.  The telephone number will be a Direct Inward Dialed (DID) number and will 
change each time someone checks in.  There is an Automatic Digit Rotation that allows 
the number to change and be picked randomly from a block of DID numbers whenever a 
new guest checks in.
Station Hunt Before Coverage
This feature changes the interaction that occurs between station hunting and call 
coverage. Station Hunt before Coverage causes a call going to a busy station to go 
through a station hunting process before going to coverage. If all the stations in the Hunt 
group are busy, the call will go to the coverage path. 
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							Hospitality Features 
64 Station Hunt Before Coverage 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
System Management Features 
65 Scheduling 
6 —System Management Features
Scheduling 
DEFINITY ECS’s functional scheduling allows you to specify the time a command will be 
executed or to specify that it should be executed on a periodic basis. Only commands that 
do not require user interaction after being entering on the command line (such as list, 
display, test) can be scheduled.
Concurrent User Sessions
In order to increase the efficiency of administration and maintenance functions, the 
DEFINITY ECS switch accommodates multiple concurrent administration and 
maintenance user sessions. Three or more devices (management terminals or operation 
support systems) can be connected to the switch to perform administration and/or 
maintenance tasks simultaneously. DEFINITY ECS supports eight concurrent 
administration and maintenance users — five can perform concurrent administration, and 
three can perform concurrent maintenance. The eight concurrent sessions can be in any 
combination of local and remote connections.
Security
Call Restrictions
By dialing an access code, Administrators and Attendants have the ability to restrict users 
from making or receiving certain types of calls. There are five restrictions:
nOutward — User cannot place external calls.
nStation-to-Station — User cannot place or receive internal calls.
nTermination — User cannot receive any calls (except priority calls).
nToll — User cannot place toll calls but can place local calls.
nTo t a l  — User can neither place nor receive any calls.
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							System Management Features 
66 Security 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
The risks of unauthorized access can be minimized by combining the use of Remote 
Network Access with the following:
nAn unpublished remote access number
nDeactivate unassigned barrier codes immediately
nChange barrier codes frequently
nInform remote access users of their responsibility
nMonitor call detail reports for unauthorized or abnormal calling patterns
Class of Restriction (COR)
Defines many different classes of call origination and termination privileges. DEFINITY 
ECS may have no restrictions, only a single COR, or may have as many classes of 
restrictions as necessary to effect the desired restrictions. Many different types of classes 
of restriction can be assigned to many types of facilities on the switch. For example, you 
can use a calling-party COR to prevent callers from accessing the public network.
Security Violation Notification (SVN)
Security Violation Notification (SVN) allows you to set security-related parameters and to 
receive notification when the limits that you have established are violated. You can run 
reports related to both valid and invalid access attempts. You can also disable a login ID 
or remote access authorization that is associated with a security violation.
Station Security Codes
To provide additional security around the customer options the “init” login has been 
provided with additional security for the purpose of establishing an authentication 
procedure for attempts to remotely log into the system.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
System Management Features 
67 Security 
Calling/Connected Party Number (CPN) 
Restriction
Per Line CPN Restriction
Users may block the Calling Party Number when originating calls. For ISDN calls, the 
CPN Presentation Indicator is encoded accordingly. For non-ISDN calls, going to a public 
network that supports the CPN Restriction feature, the network specific Feature 
Activation Code gets passed to the network for interpretation and activation.
If Per Line CPN Restriction is administered for a station, it will override any ISDN Trunk 
Group administration for sending Calling Party Number.
Per Call CPN Restriction
Users may indicate Calling Number privacy information. For ISDN calls, the CPN 
Presentation Indicator is encoded accordingly. For non-ISDN calls going to a public 
network that supports the CPN Restriction feature, the network specific Feature 
Activation Code gets passed to the network for interpretation and activation of the desired 
feature.
If Per Call CPN Restriction is activated for an outgoing call, it will override any Per Line 
CPN Restriction administration for the calling station, and will override any ISDN Trunk 
Group administration for sending Calling Number.
Restriction — Controlled
Allows an Attendant or telephone user, with console permission, to activate and 
deactivate for an individual telephone or a group of telephones, the following restrictions: 
outward, total, station-to-station, and termination restrictions.
Malicious Call Trace
Allows you to trace malicious calls. You define a group of terminal users who can notify 
others in the group when they receive a malicious call. These users can then retrieve 
information related to the call. Using this information, you can identify the malicious call 
source or provide information to personnel at an adjacent system to complete the trace. It 
also allows you to record the malicious call.
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							System Management Features 
68 DEFINITY Network Administration (DNA) 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
CAMA - E911 Trunk Group
This form administers the Centralized Automatic Message Accounting (CAMA) trunks 
and provides Caller’s Emergency Service Identification (CESID) information to the local 
community’s Enhanced 911 system through the local Central Office.
Authorization Codes
Authorization Codes extend calling-privilege control and enhance security for 
remote-access callers.
Authorization codes may be used to:
nOverride facility restriction levels assigned to originating stations or trunks
nRestrict individual incoming tie trunks and remote-access trunks from accessing 
outgoing trunks
nTrack CDR calls for cost-allocation purposes
nProvide additional security control
Block Collect Call
Blocks collect calls. This feature is used primarily in Brazil.
Power Failure Transfer
Provides service to and from the local telephone company Central Office, including Wide 
Area Telecommunications System, during a power failure. This allows you to make or 
answer important or emergency calls during a power failure. This feature is also called 
Emergency Transfer. 
DEFINITY Network Administration 
(DNA) 
DEFINITY Network Administration (DNA) is a software-only system management tool for 
administering DEFINITY and voice mail systems. DNA is client-server based, runs on 
Windows, and is designed for large customers who have multiple DEFINITY systems. 
DNA allows multiple administrators to administer the same or different switches at the 
same time. It lets users schedule switch changes, save and modify switch tasks that run 
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
System Management Features 
69 DEFINITY Site Administration (DSA) 
regularly, and view a history of DNA activity. DNA allows for cut-thru to switches and voice 
mail systems, but it also offers the Graphically Enhanced DEFINITY Interface (GEDI) for 
DEFINITY systems. GEDI lets you do virtually everything you can do with a System 
Management Terminal (SMT), but using an easy-to-use graphical interface.
DNA also offers wizards that streamline and automate system management tasks, 
including adding or removing users; changing a user’s name; adding hunt groups; adding, 
replacing, or deleting authorization codes; importing data into and exporting data from a 
switch; making global changes; printing button labels; viewing available extensions or 
ports; and setting the time on the switch. Optional features that can be purchased 
separately include Enhanced Number Portability, which streamlines station moves across 
networked switches.
DEFINITY Site Administration (DSA)
DEFINITY Site Administration (DSA) is another software-only system management tool 
for DEFINITY and voice mail systems. Designed for small to mid-sized customers, DSA 
offers everything that DNA offers except support for multiple, simultaneous 
administrators, and select wizards and DNA features.
Like DNA, DSA offers cut-thru, GEDI, task scheduling and editing, and history viewing. 
DSA wizards include adding and removing users; changing a user’s name; adding 
bridged appearances; browsing for dial ranges, stations, and unused ports; finding 
unused extensions; importing data into and exporting data from a switch; making global 
changes; printing button labels; creating and using templates; printing reports; and 
setting the time on a switch. DSA also includes wizards for monitoring switch errors and 
performance, including monitor alarms, monitor trunks, trunk analyzer, processor 
occupancy, call traffic, system capacity, audits, and hardware manager.
Troubleshooting
Automatic Circuit Assurance
Assists in identifying possible trunk problems. The DEFINITY ECS maintains a record of 
the performance of individual trunks and automatically calls a designated user when a 
possible failure is detected. This feature provides better service through early detection of 
faulty trunks and consequently reduces out-of-service time.
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							System Management Features 
70 Troubleshooting 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
DCS Automatic Circuit Assurance
Allows a user or Attendant at one node to activate or deactivate Automatic Circuit 
Assurance referral calls for the entire DCS network. This transparency allows the referral 
calls to originate at a node other than the node that detects the problem.
Busy Verification of Terminals and Trunks
Allows Attendants and users of multi-appearance telephones to make test calls to trunks, 
telephones, and hunt groups to check the status of an apparently busy resource. With this 
feature, an Attendant or multifunction telephone user can distinguish between a 
telephone that is truly busy and one that only appears busy because of some problem. 
You can also use the feature to quickly identify faulty trunks.
Facility Busy Indication
Allows users of multi-appearance telephones to see which lines, trunk groups, 
terminating extension groups, hunt groups, or paging zones (called resources or facilities) 
are busy. When the lamp associated with the resource is lit, the resource is busy.
You can store extension numbers, trunk group access codes, and Loudspeaker Paging 
access codes in a Facility Busy Indication button. The Facility Busy Indication button 
provides direct access to any of the facilities. 
Facility Test Calls
Allows telephone users to make test calls to access specific trunks, dual tone 
multifrequency receivers, time slots, and system tones. The user dials an access code 
and makes the test call to make sure the facility is operating properly. Security measures 
are included to prevent unauthorized use.
Packet Error History
Provides a 24-hour history of important packet level statistics that indirectly indicate some 
LAN performance characteristics. The 24-hour history gives the ability to look back at 
these measures if the trouble cleared.
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