Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Adjunct Systems 
121 Voice Messaging and Response 
have access to sophisticated phone-based services. Advanced telephone features 
provide intelligent call-transfer capabilities and allow you to use the system in your 
existing telephone environment.
INTUITY Call Accounting System
If you are using any of the INTUITY voice messaging products, the INTUITY Call Accounting 
System is probably the best call-accounting solution for you. The system works 
exclusively with I
NTUITY products, which reside on MAP/40 or MAP/100 computers. 
Offering many of same features as the Call Accounting System for Windows (described in 
the previous section), the system also serves to help integrate your I
NTUITY applications.
Centralized Voice Mail via Mode Code 
Integration
The Centralized Voice Mail feature eliminates the need for a voice mail system at each of 
the sites in a network. It does so by allowing a DEFINITY ECS network to use a single 
DEFINITY AUDIX or I
NTUITY AUDIX or Octel 100 Voice Messaging System as a 
centralized voice mail system that serves the whole network. The I
NTUITY AUDIX or 
Octel 100 system can also serve as a centralized voice mail system within a hybrid 
network of DEFINITY and Merlin Legend/Magix switches. The DEFINITY and Merlin pass 
information to each other via mode codes. 
Other Supported Systems
AUDIX Voice Power (AVP)
The AUDIX Voice Power (AVP) System from Lucent Technologies is a cost-effective 
addition to your I
NTUITY CONVERSANT® or CONVERSANT INTRO system, providing 
24-hour-a-day voice messaging communications to individuals or departments.
AUDIX Voice Power Lodging (AUDIX VPL)
AUDIX Voice Power Lodging (AUDIX VPL) is a voice mail system designed especially for 
lodging establishments such as hotels. It supplies guests with electronic mailboxes that 
store voice messages. AUDIX VPL is like having private answering machines that take 
messages for guests when they are unavailable.
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							Adjunct Systems 
122 Call Center (See Call Center Features) 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Call Center (See Call Center Features)
PassageWay 
Lucent Technologies PassageWay products bring the telephone and the personal 
computer together into an integrated voice and data workstation that can greatly enhance 
communications. 
PassageWay Direct Connection links your company’s desktop personal computers with 
an easy-to-use Microsoft Windows interface to give you greater business 
communications capabilities than either the telephone or the personal computer offer 
alone.
PassageWay Direct Connection is well-suited for those users who are constantly 
conducting business using both a Windows-based personal computer and a Lucent 
Technologies telephone and want to boost their efficiency.
233002_1.book  Page 122  Monday, February 21, 2000  8:28 AM 
						

							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Adjunct Systems 
123 Call Center (See Call Center Features) 
Figure 15. PassageWay Direct Connect Configurations
12- or 4-wire DCP Port5Personal Computer
2Auxiliary Power62-wire DCP Port
3DCP Telephone78411 DCP Telephone w/ PassageWay
4Passageway
233002_1.book  Page 123  Monday, February 21, 2000  8:28 AM 
						

							Adjunct Systems 
124 Wireless 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Wireless
The DEFINITY Wireless Business System relies on the DEFINITY ECS system to 
manage mobility. It uses Personal Wireless Telecommunications technology, which is a 
leading protocol in the United States. This standard, which has the primary advantage of 
permitting up to 12 simultaneous conversations per base station, defines the radio 
interface between the portable telephones and the base stations in the system.
The DEFINITY Wireless Business System is fully integrated with the DEFINITY ECS, and 
offers users full access to the DEFINITY ECS features. The system has the following 
maximum capacities:
n260 wireless telephones
n60 base stations
n7,000 to 40,000 calls per busy hour (depending on DEFINITY ECS configuration)
n4 million square foot (1.2 million square meter) coverage area
Forum Personal Communications Manager
Forum’s System Manager provides superior system administration capabilities. The 
Forum Personal Communications Manager can accommodate even the largest 
businesses. It has the following maximum capacities:
n500 wireless telephones
n126 base stations
n6 PRI interfaces
n1 Sun workstation
n4 million square foot (1.2 million square meter) coverage area
233002_1.book  Page 124  Monday, February 21, 2000  8:28 AM 
						

							DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
Index 
125  
INIndex
Numerics
6200-series analog  telephones,16
6400 telep hones
,15
8400 telep hones
,15
8410B telep hones
,16
9400 telep hones
,15
9403 telep hones
,15
9410B telep hones
,15
9410D telep hones
,15
9434 telep hones
,15
A
acc ess
attend ant
,31
emerg enc y
,31
op erator
,45
p rivate network
,107
remote
,38
Ad junct Switc h Ap p lic ation Interfac e 
(ASAI)
,104
Ad ministration
network
,69
administration
ad ministered  connections
,52
automatic  routing
,85
call manag ement
,100
monitoring  c alls
,45
p rop erty manag ement
,62
rep orts
,71
sec urity
,65
system manag ement
,65
trunk manag ement
,75
ad ministration, (c ontinued )
without hard ware
,75
Ad vic e of Charge
,103
Ag ents
call hand ling
,95
ag ents
Call Center
,95
skills
,99
alarms
,88
analog
,16
analog  telephones
6200-series
,16
ap proximate c harg e for calls
,72
ATM
,106
ATM-CES
,108
ATM networks
,10
Attend ant
features
,42
QSIG CAS
,114
with DCS
,45
attendant
,41
aud ioc onferenc ing  systems
,17
AUDIX
voic e power
,121
AUDIX mailb oxes
,117
DEFINITY
,117
INTUITY
,119
Automatic Alternate Routing  (AAR) and 
Automatic Route Selec tion (ARS)
,85
Automatic Call Distribution (ACD)
,93
B
Basic  Call Manag ement System
rep orts
,101
Basic Rate Interface (BRI)
,78
b asic software
,14
battery backup
,14
Bridged Call Appearance
,27
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							Index 
126  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
Bulletin Board,72, 117
C
cabinets,3
Call Center
ag ents
,95
routing
,91
Call Detail Record ing
,56
Call Manag ement
BCMS
,100
CentreVu
,101
c aller ID
,33
Calls
restric tion
,67
c alls
accounting
,121
blocking
,68
charging for service
,72
coverage
,23
handling
,19
monitoring
,45
pickup
,28
placing
,44
red irec ting
,22
routing capabilities
,87
CallVisor ASAI
,59, 124
c arriers
,3
c enter stag e switc hes
,2
c entral p roc essing units
,2
CentreVu Ad voc ate
,102
CentreVu IP Ag ent
,58, 105
c hanging p rotoc ols
,49
c harg es for servic e
,72
Circuit Emulation Servic e
,11, 81
circuit packs
,3
C-LAN interface
,56
comments
,xxc ommon c ontrol switc hing  arrangements 
(CCSA)
,77
Comp uter Telep hony Integ ration 
(CTI)
,105
c onferencing
bridges
,17
group c ommunic ations
,33
multimed ia
,55
c onnec tions
,49
multimed ia
,55
c onsole
,41
c onventions used  in this b ook
,xviii
C ON VERSA N T
voic e resp onse software
,91
c ritical c omp onents
,8
D
data
calls
,51
conferenc e
,52, 55
d ata modules
typ es sup p orted
,49
DEFINITY ECS
AUDIX capabilities
,117
Call Center
,91
Enterp rise Communic ations 
Se r v e r
,1
vec tors
,97
d estination voice end p oint
,53
diagnostics
,71
Digital Interfac es
,83
digital interfaces
,78, 83
Digital Multip lexed  Interfac e
,83
d isab led  system rec overy
,8
d isaster recovery
,8
Distrib uted  Communic ations 
Sys te m
,108
DS1
,84
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							Index 
127  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
d ual port multimedia station,55
E
E1,83
emergency calls
,31, 45, 68
enhanc ed p rivate switc hed  c ommunic a-
t i on s s er v ic e ( EPSC S)
,77
Europ hones
,15
exp ansion p ort networks
description
,2
Exp a ns io n  Se r vi c es  Mo d u l e ( ESM)
,52, 
55
F
fiber links,3
First In/First Out (FIFO)
,96
Frenc h lang uag e d isp lays
,47
G
Generalized  Conferenc e Call (GCC),55
Group Listen
,16
H
Hard ware,2
Center Stage Switc h
,2
Exp an si o n Po r t N e t w or k
,2
exp ansion p ort network
,2
Proc essor Port Network
,2
p roc essor port network
,2hard ware
center stage switc hes
,2
expansion p ort networks
,2
p roc essor p ort networks
,2
historical rep orts
,101
home offic e
,38
Hosp itality
,61
Hunt Group
,93
I
ICLID,33
Integ rated Services Dig ital Network 
(ISDN)
,78
international cap ab ilities
,13
international d ig ital c onnectivity
,78
INTUITY
,120
Intuity AUDIX
,119
IP Solutions
,56
H.323 trunk
,57
IP trunk
,58
overview
,56
SoftPhones
,58
road-warrior app lic ation
,58
telec ommuter app lic ation
,58
softp hones
CentreVu IP Agent
,58
ISDN
,11, 78, 100
BRI
,78
Facility and Non-Facility Associated 
Si g n a l i n g
,80
ISDN stand ard
,78
Italian language d isplays
,47
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							Index 
128  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
L
LAN
C-LAN
,56
connec tivity
,56
Gateway
,56
leaving messag es
,36
Long  Hold  Rec all
,19
M
mailb oxes, AUDIX,117
making  c alls
,44
manag ement
calls
,100
p rop erty
,62
system
,65
messages
,36, 117
announcements
,74
p rerecord ed
,74
monitoring  calls
,45
multimed ia
,8, 53
Multimed ia Ap p lic ations Server Interfac e 
(MASI)
,56
Multimed ia Call Hand ling  (MMCH)
,53
Multimed ia Communic ations eXc hang e 
(MMCX)
,56
Multimed ia d ata c onferenc ing  (T.120) via 
ESM
,55
multimed ia p rotoc ol
,52
multip le extensions
,63
N
Network Connec tions,9
network servic es
,78
non-Eng lish lang uag e d isp lays
,47
O
operator,41
access
,45
order other b ooks
,xix
P
paging,34
Passag eWay
,59
Periodic  Pulse Metering
,104
placing calls
,44
power
outag es
,8
req uirements
,14
p rerec ord ed messages
,74
Primary Rate Interface (PRI)
,78
p roc essor p ort networks
description
,2
Q
QSIG,80, 111
VA L U
,114
Quorum A-28 c onferenc e
,17
R
real-time reports,101
receiving  messag es
,36
redirection of c alls
,22
reliab ility
,8
remote access
,38
Re p o r t s
traffic
,73
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							Index 
129  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
reports,71
historical
,101
manag ement
,101
real-time
,101
room numbers dialing plan
,63
routing
Call Center c alls
,91
features
,85
S
sec urity,65
self-administered telephones
,16
site
,69
SoftPhones
road -warrior ap plication
,58
telec ommuter ap p lication
,58
softp hones
,58
CentreVu IP Ag ent
,58
software
basic
,14
CONVERSANT voice resp onse
,91
sound  effec ts
,35
Sound Station telep hones
,17
Sp anish lang uag e disp lays
,47
speech synthesis announcement
,61
speed d ialing
,29
status rep orts
,71
survivab le remote
,8
switc h p rocessing  elements
,2
system
directory
,33
rep orts
,71
T
T. 12 0,55
T1
,84tand em switch
,82
TCP/IP networks
,10
telecommunications
,38
telephones
,15
6400
,15
8400
,15
8410B
,16
9400
,15
9403
,15
9410B
,15
9410D
,15
9434
,15
announc ements
,74
displays
,32
Europhones
,15
global marketp lac e
,15
self-ad ministration
,16, 30
Sound Station
,17
Terminal Translation Initialization
,75
TN78 7
,55
touc h-tone d ialing
,15
trad emarks
,ii, xviii
Tr an sf e r
,19
Troub leshooting
,69
trunk for IP Solutions
H.323
,57
IP
,58
V
Vec t or i n g
call
,95, 97
vec tors
,97
vid eo
,52
voic e mailb oxes
,120
QSIG voic e mail
,115
voic e messag es
,121
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							Index 
130  
DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  Issue 1
April 2000
W
WAN connectivity,11
Wind ows interface
,122
Wir e l es s
,124
working  from home
,38
X
X-Station Mobility,17
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