Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

							555-233-002
Issue 1
April 2000
DEFINITY®
Enterprise Communications Server
Release 8.2
Overview
233002_1.book  Page i  Monday, February 21, 2000  8:28 AM 
						

							Copyright Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was complete and 
accurate at the time of printing.  However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized 
party, for example, persons other than your company’s employees, agents, subcontractors, 
or persons working on your company’s behalf. Note that there may be a risk of toll fraud 
associated with your telecommunications system and, if toll fraud occurs, it can result in 
substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as 
programming and configuring your equipment to prevent unauthorized use. The system 
manager is also responsible for reading all installation, instruction, and system 
administration documents provided with this product in order to fully understand the 
features that can introduce risk of toll fraud and the steps that can be taken to reduce that 
risk. Lucent Technologies does not warrant that this product is immune from or will prevent 
unauthorized use of common-carrier telecommunication services or facilities accessed 
through or connected to it. Lucent Technologies will not be responsible for any charges that 
result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you 
suspect that you are being victimized by toll fraud and you need technical support or 
assistance, call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643-2353 
or contact your Lucent Representative.
Federal Communications Commission Statement
Part 68: Statement
Part 68: Answer-Supervision Signaling. Allowing this equipment to be operated in a manner 
that does not provide proper answer-supervision signaling is in violation of Part 68 rules. 
This equipment returns answer-supervision signals to the public switched network when:
nAnswered by the called station
nAnswered by the attendant
nRouted to a recorded announcement that can be administered by the CPE user
This equipment returns answer-supervision signals on all DID calls forwarded back to the 
public switched telephone network. Permissible exceptions are: 
nA call is unanswered
nA busy tone is received
nA reorder tone is received
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							Lucent Technologies attests that this registered equipment is capable of providing users 
access to interstate providers of operator services through the use of access codes. 
Modification of this equipment by call aggregators to block access dialing codes is a 
violation of the Telephone Operator Consumers Act of 1990.
This equipment complies with Part 68 of the FCC Rules. On the rear of this equipment is a 
label that contains, among other information, the FCC registration number and ringer 
equivalence number (REN) for this equipment. If requested, this information must be 
provided to the telephone company. 
The REN is used to determine the quantity of devices which may be connected to the 
telephone line. Excessive RENs on the telephone line may result in devices not ringing in 
response to an incoming call. In most, but not all areas, the sum of RENs should not exceed 
5.0. To be certain of the number of devices that may be connected to a line, as determined 
by the total RENs, contact the local telephone company.
NOTE:
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the following table.
If the terminal equipment (DEFINITY
® System) causes harm to the telephone network, the 
telephone company will notify you in advance that temporary discontinuance of service may 
be required. But if advance notice is not practical, the telephone company will notify the 
customer as soon as possible. Also, you will be advised of your right to file a complaint with 
the FCC if you believe it is necessary.
Table 1. Means of Connection
Manufacturer’s
Port Identifier FIC CodeSOC/REN/A.
S. Code Network Jacks
Off/On Premises Station OL13C 9.0F RJ2GX, RJ21X, 
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX, RJ21X
CO trunk 02GS2 0.3A RJ21X
CO trunk 02LS2 3.0A RJ21X
Tie trunk TL31M 9.0F RJ2GX
1.544 digital Interface 04DU9-B,C 6.0F RJ48C, RJ48M
1.544 digital Interface 04DU9-BN,KN 6.0F RJ48C, RJ48M
2.048 digital Interface 04DU9-BN,KN 6.0F RJ48C, RJ48M
120A2 channel service unit 04DU9-DN 6.0F RJ48C
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							The telephone company may make changes in its facilities, equipment, operations or 
procedures that could affect the operation of the equipment. If this happens, the telephone 
company will provide advance notice in order for you to make necessary modifications to 
maintain uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty information, please 
contact the Technical Service Center at 1-800-242-2121. If the equipment is causing harm to 
the telephone network, the telephone company may request that you disconnect the 
equipment until the problem is resolved.
It is recommended that repairs be performed by Lucent Technologies certified technicians.
The equipment cannot be used on public coin phone service provided by the telephone 
company. Connection to party line service is subject to state tariffs. Contact the state public 
utility commission, public service commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid compatible.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in 
the radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites 
applicables aux appareils numériques de la class A préscrites dans le reglement sur le 
brouillage radioélectrique édicté par le ministére des Communications du Canada.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY
® equipment described in this book indicates that the 
equipment conforms to the following European Union (EU) Directives:
nElectromagnetic Compatibility (89/336/EEC)
nLow Voltage (73/23/EEC)
nTelecommunications Terminal Equipment (TTE) i-CTR3 BRI and i-CTR4 PRI
For more information on standards compliance, contact your local distributor.
Table 1. ETS standards referenced by iCTR3 and CTR4
iCTR3 iCTR4 CTR3 CTR4
L1:ETS300012 ETS300011 ETS300012 ETS300011
L2:ETS300153 ETS300156 ETS300125 ETS300125
L3:ETS300104 ETS300104 ETS300102 ETS300102
Safety:ETS300047 ETS300046 ETS300047 ETS300046
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							How to get help
If you need additional help, the following services are available.  You may need to purchase 
an extended service agreement to use some of these services.  Contact your Lucent 
representative for more information.
DEFINITY Helpline       +1 800 225 7585  
(for help with feature administration and system applications)
Lucent Technologies National Customer Care Center Support Line         +1 800  242  121                       
(for help with maintenance and repair)
Lucent Technologies Toll Fraud Intervention  +1 800 643 2353      
Lucent Technologies Corporate Security       +1 800 822 9009
Lucent Centers of Excellence
--Asia/Pacific                                                  +65 872 8686
--Western Europe/Middle East/South Africa          +44 1252 77 4800
--Central/Eastern Europe                                   +361 645 4334
--Central/Latin America/Caribbean                       +1 303 804 3778
--Australia                                                        61-2-9352-9090
--North America                                                +1 800 248 1111
How to order more copies
 Call:    Lucent Technologies Publications Center
         US Voice  +1 888 582 3688
         US FAX    +1 800 566 9568
         Canada Voice   +317 322 6619
         Europe, Middle East, Africa  +317 322 6416
         Asia, China, Pacific Region, Caribbean,
             Latin America Voice  +317 322 6411
        Non-US Fax 1 317 322 6699
Write:  Lucent Technologies Publications Center
           2855 N. Franklin Road, Indianapolis, IN  46219 
           USA
 Order: Document No. 555-233-002
             Issue 1, April 2000
233002_1.book  Page v  Monday, February 21, 2000  8:28 AM 
						

							DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
vi
 
 Contents
  
Contents vi
 About This Book  xvii
nWhat Is the Purpose of This Book?xvii
nWho Should Read This Book?xvii
nWhat Is in This Book?xvii
nConventions Used in This Bookxviii
nTrademarks and Service Marksxviii
nHow Can I Order Other Books?xix
nHow Can I Make Comments About This Book?xx
1 — System Overview  1
nHardware2
Processor Port Network (PPN)2
Expansion Port Network (EPN)2
Center Stage Switch (CSS)2
Carriers and Cabinets3
nReliability and Recoverability8
Configuring for Reliability/Recoverability8
Survivable Remote EPN (SREPN)8
nDEFINITY ECS Network Connections9
Public Telephone Network9
Private Telephone Networks9
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
vii
 
TCP/IP Networks10
ATM Networks10
Typical Connections11
nInternational Capabilities13
Public Network Call Priority13
World Class Tone Detection13
World Class Tone Generation13
Administrable Loss Plan13
nPower14
nSoftware14
2 — Telephone Features  15
nTelephones15
Telephones for the Global Marketplace15
IP SoftPhones16
Wireless Handsets for X-Station Mobility17
nTeleconferencing Products17
Quorum A-28 Conference Bridge17
SoundStation Audioconferencing Systems17
nTelephone Features19
Handling Incoming Calls19
Call Redirection22
Speed/Convenience Calling29
Telephone Displays32
Group Communication33
Special Ringing 35
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
viii
 
Messaging36
Telecommuting38
3 — Attendant (Operator) Features  41
nAttendant (Operator)41
Attendant Console41
nDEFINITY PC Console41
nAttendant Features42
Call Handling42
Making Calls44
Accessing the Attendant45
Monitoring Calls45
Centralized Attendant Service47
Attendant with DCS47
4 — Computer-Related Calling Features  49
nData Modules49
nModem Pooling49
nAlphanumeric Dialing51
nData Call Setup51
nData Hot Line51
nDefault Dialing51
nData Privacy51
nData Restriction52
nAdministered Connections52
nMultimedia Calling52
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
ix
 
Multimedia Call Early Answer on
Vectors and Stations52
Multimedia Call Handling53
Multimedia Call Redirection to MM Endpoint55
Multimedia Data Conferencing (T.120) via ESM55
Multimedia Hold, Conference, Transfer, and Drop55
Multimedia Multiple-Port Network55
Multiple Call Appearances55
nMultimedia Applications Server Interface56
nLocal Area Network Connectivity (LAN)56
nIP Solutions56
Trunks57
IP SoftPhones58
nIntegrated Workstation Applications59
PassageWay59
CallVisor ASAI59
5 — Hospitality Features  61
nOverview61
nAutomatic Wakeup61
nDo Not Disturb61
nDual Wakeup61
nRoom Activated Wakeup With Tones61
nHospitality Services62
nNames Registration62
nSuite Check-In via the Hunt-to Feature62
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
x
 
nProperty Management System Interface62
nProperty Management System (PMS) 
Digit to Insert/Delete63
nSingle-Digit Dialing and Mixed
Station Numbering63
nAuto-Selection of DID Numbers63
nStation Hunt Before Coverage63
6 — System Management Features  65
nScheduling65
nConcurrent User Sessions65
nSecurity65
Call Restrictions65
Class of Restriction (COR)66
Security Violation Notification (SVN)66
Station Security Codes66
Calling/Connected Party Number (CPN) 
Restriction67
Restriction — Controlled67
Malicious Call Trace67
CAMA - E911 Trunk Group68
Authorization Codes68
Block Collect Call68
Power Failure Transfer68
nDEFINITY Network Administration (DNA)68
nDEFINITY Site Administration (DSA)69
nTroubleshooting69
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