Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
21 Telephone Features 
Conference
The Conference button allows multiappearance telephone users to make up to six-party 
conference calls without attendant assistance. This feature also allows single-line 
telephone users to make up to three-party conference calls without attendant assistance.
Abort Conference on Hangup
When you punch the conference button and for any reason you hang up before you 
complete the conference, you will cancel the conference. The original call that was put on 
soft-hold will now be on hard-hold.
Call Park
Allows you to put a call on hold and then retrieve a call from any other telephone on the 
system. This is helpful when you are on a call and need to go to another location for 
information. It also allows you to answer a call from any telephone after being paged by a 
telephone user or an attendant. 
Misoperation Handling
NOTE:
This feature is required only in France and Italy, but it can be used at any location 
where the feature has been turned on.
Defines how calls are handled when a misoperation occurs. A misoperation is when calls 
are left on hold when the controlling station goes on hook.
For example, a misoperation can occur under either of the following conditions:
nIf you hang up prior to completing a feature operation (in some cases, hanging up 
completes the operation, as in call transfer). If, for example, you place a call on 
hold, begin to transfer the call, dial an invalid extension number, and then hang up, 
that’s a misoperation.
nWhen the system enters night service while attendant consoles have calls on hold.
The system administrator can alter the standard Misoperation Handling to ensure that an 
external caller is not left on hold indefinitely, or dropped by the system after a 
misoperation with no way to reach someone for help.
Manual Message Waiting
Allows multi-appearance telephone users to light the status lamp associated with the 
manual Message Waiting button at another multi-appearance telephone. They do this by 
simply pressing a button on their own telephone. This feature can be administered only to 
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							Telephone Features 
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
pairs of telephones such as a secretary and an executive. The secretary might press the 
button to signal to the executive that a call needs answering or someone has arrived for 
an appointment. The executive might use the button to indicate that he or she should not 
be disturbed.
Internal Automatic Answer
Allows specific telephones to answer incoming internal calls automatically. This feature is 
intended for use with telephones that have speakerphones or headsets. You simply press 
an Internal Automatic Answer feature button, and calls are automatically answered when 
the telephone is idle. Internal and Distributed Communications System (DCS) calls can 
be answered using Automatic Answer, but only attendants can use Automatic Answer to 
answer external calls directed to the attendant.
Recall Signaling
Recall Signaling allows the user of an analog station to place a call on hold, use the voice 
terminal for other call purposes, and then return to the original call.
Local Call Timer Automatic Start/Stop
Automatically starts the local timer of a 6400 series telephone when a call is received. 
The timer is stopped automatically when a call is ended. When a call is placed on hold the 
timer continues to run, but is not displayed. When the call comes off hold, the total 
elapsed call-time displays.
Call Redirection
Call Forwarding
Call Forwarding provides four functions:
nCall Forwarding All Calls — Allows calls to be forwarded to an internal extension, 
external (off-net) number, an attendant, or an attendant group. 
nCall Forwarding Override — Allows the user at the forwarded-to extension to 
override Call Forwarding and either initiate a call or transfer a call back to the 
forwarded-from extension.
nCall Forward Busy/Don’t Answer — Allows calls to be forwarded when the called 
extension is busy or when the call is not answered after an administrable interval. If 
the extension is busy, the call forwards immediately. If the extension is not busy, the 
incoming call rings the called extension, then forwards only if it remains 
unanswered longer than the administered interval.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
23 Telephone Features 
nCall Forwarding Off Net — Allows calls forwarded off net to be tracked for busy or 
no-answer conditions. The system brings the call back for further call-coverage 
processing if specified conditions are met. This feature is particularly useful for 
Telecommuters, who can have their on-site office calls forwarded to their home 
offices.
Call Coverage
Call Coverage provides automatic redirection of calls that meet specified criteria to 
alternate answering positions in a Call Coverage path. A coverage path can include any 
of the following: a telephone, an attendant group, a Uniform Call Distribution (UCD) hunt 
group, a Direct Department Calling (DDC) hunt group, an Automatic Call Distribution 
(ACD) hunt group, a voice messaging system, or a Coverage Answer Group (CAG) 
established to answer redirected calls.
In addition to redirecting a call to a local answering position, you can administer Call 
Coverage to:
nRedirect calls based on time-of-day
nRedirect calls to a remote location
nAllow users to change back and forth between two lead-coverage paths from either 
an on- or off-site location
Coverage Callback
Allows a covering user to leave a message for the called party to call back the person 
who called.
Coverage Incoming Call Identification
Allows multi-appearance telephones users without a display in a Coverage Answer Group 
to identify an incoming call to that group.
Go to Cover
Allows users who call another internal extension to send the call directly to coverage.
Send All Calls
Allows users to temporarily direct all incoming calls to coverage regardless of the 
assigned call-coverage redirection criteria. Covering users can temporarily remove their 
voice terminals from the coverage path. The feature is activated and deactivated via a 
button or access code.
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Consult
Allows a covering user, after answering a call received through Call Coverage, to call the 
called party for private consultation. Consult can be used to let a covering user ask the 
principal if they want to speak with the calling party.
Reset Shift Call
If a call number is busy and doesn’t have coverage or the called number and the 
coverage are both busy, you have an opportunity to replace the last digit that was 
entered. This allows you to call another extension without having to hang up and redial. 
Reset Shift Call is a feature that is active for station to station (internal) calls and for 
Private Network calls. The Private Network trunks must signal busy using out-of-band 
signaling.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
25 Telephone Features 
Figure 8. Typical DEFINITY ECS Call Coverage Options
AExternal Call: Active, Busy, Don’t Answer 1Secretary
BInternal Calls: Cover All2Clerk
CInternal Call: Active, Busy, Don’t Answer3AUDIX Voice Messaging
DInternal Calls: Send All Calls4Message Center Group
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							Telephone Features 
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Night Service
There are five Night Service features:
nHunt Group Night Service allows an attendant or a split supervisor to assign a hunt 
group or split to Night Service mode. All calls for the hunt group then are redirected 
to the hunt group’s designated Night Service extension. When a user activates 
Hunt Group Night Service, the associated button lamp lights.
nNight Console Service directs all calls for primary and daytime attendant consoles 
to a night console. When a user activates Night Console Service, the Night Service 
button for each attendant lights and all attendant-seeking calls (and calls waiting) in 
the queue are directed to the night console. To activate and deactivate this feature, 
the attendant typically presses the Night button on the principal attendant console 
or designated console.
nNight Station Service directs incoming calls for the attendant to designated 
extensions. Attendants can activate Night Station Service by pressing the Night 
button on the principle console if there is not an active night console. If the night 
station is busy, calls (including emergency attendant calls) receive a busy tone. 
They do not queue for the attendant.
nTrunk Answer from Any Station allows telephone users to answer all incoming calls 
to the attendant when the attendant is not on duty and when other voice terminals 
have not been designated to answer the calls. The incoming call activates a gong, 
bell, or chime and a voice-terminal user dials an access code to answer the call.
nTrunk Group Night Service allows an attendant or a designated telephone user to 
individually assign a trunk group or all trunk groups to the night service mode. 
Specific trunk groups individually assigned to the service are in Individual Trunk 
Night Service Mode. Calls coming into these trunk groups are redirected to 
designated night service extensions. Incoming calls on other trunk groups are 
processed normally.
Enhanced Night Service
DEFINITY ECS informs a Voice Mail System (VMS) that it is in Night Service, allowing the 
VMS to perform different actions and call handling for out-of-hours operation. For 
example, the VMS may be administered to provide recorded announcements after hours. 
The enhancement is made to the Mode Code Voice Mail Interface.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
27 Telephone Features 
Bridged Call Appearance — Multi-Appearance 
Telephone
Allows calls made to or from a primary telephone user’s extension number to be handled 
from more than one telephone. A bridged call appearance is set up by administering a 
primary extension and the button number associated with it on a multi-lamp button on 
another telephone. One way this feature is most often used is by secretaries or assistants 
who answer or handle calls to the primary extension (an executive, for example). When 
the primary extension receives a call, the bridged call appearance flashes or rings on all 
telephones administered with this feature. The call can be answered by anyone having a 
telephone with this feature and handled as if the primary extension user was answering it. 
The maximum number of bridged appearances has been expanded from 25 to 64 with 
DEFINITY ECS R8.
Bridged Call Appearance — Single-Line
Te l e p h o n e
Allows single-line telephones users to have a bridged appearance on a multi-appearance 
telephone.
Temporary Bridged Appearance
Allows multi-appearance telephone users in a terminating extension group or personal 
central office line group to bridge onto an existing group call. If a call has been answered 
using the Call Pickup feature, the originally called party can bridge onto the call. This 
feature also allows a called party to bridge onto a call that redirects to coverage before 
the called party can answer it.
Privacy — Manual Exclusion
Allows multi-appearance telephone users to keep other users with appearances of the 
same extension number from bridging onto an existing call. Exclusion is activated by 
pressing the Exclusion button on a per-call basis.
Privacy-Auto Exclusion
When the Class of Service is set for the Automatic Exclusion option, the feature is 
activated when you take your telephone off-hook. The feature can be deactivated when 
you push the Exclusion button before dialing a call or during a call. An excluded call that 
is on hold can be taken off hold by any telephone that has a bridged appearance of the 
telephone that put the call on hold.
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							Telephone Features 
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Call Pickup
Along with Directed Call Pickup, allows you to answer calls for other telephones within 
your specified call pickup group. Directed Call Pickup allows you to pick up any call on the 
DEFINITY ECS system. With this feature, you do not have to leave your telephone to 
answer a call for a nearby telephone. You simply dial an access code or press a Call 
Pickup button.
Group Call Pickup
Allows you to dial a Feature Access Code (FAC) and a Pickup Group Number to answer a 
call from a different group.  For example, Marketing would be able to pickup calls in the 
Sales group when the Sales group is unavailable.  This feature is ideal for offices that are 
not divided by partitions and generally have the departments on the same floor.
Terminating Extension Group
Allows an incoming call to ring (either audible or silent alerting) as many as four 
telephones at the same time. Any user in the group can answer the call. Any telephone 
can be administered as a group member. Only a multi-appearance telephone can be 
assigned a feature button with an associated status lamp, however. The feature button 
allows the user to select a Terminating Extension Group call appearance for answering or 
bridging onto an existing call but not for call origination. For example, a department in a 
large store might have three telephones. Anyone in the department can answer the call. 
The salesperson most qualified to answer the call can bridge onto the call.
Station Hunting
Routes calls made to a busy extension to another extension. To use Station Hunting, you 
create a station hunting chain that governs the order in which a call routes from one 
extension to the next when the called extension is busy. Each extension in the chain links 
to only one subsequent extension. An extension may be linked from any number of 
extensions, however.
Station Hunt Before Coverage
This feature changes the interaction that occurs between station hunting and call 
coverage. Station Hunt before Coverage causes a call going to a busy station to go 
through a station hunting process before going to coverage. If all the stations in the Hunt 
group are busy, the call will go to the coverage path.   
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
29 Telephone Features 
Circular Station Hunting
This new hunt group type is an alternative to the ddc or hot-seat algorithm in a hunt 
group. DEFINITY ECS keeps track of the last extension in the hunt group that received a 
call. When another incoming call arrives, it is sent to the next idle extension, bypassing 
the extension that had received the previous call. The first extension in the hunt group will 
no longer be the busiest telephone while the others in the group are sitting idle.
Speed/Convenience Calling
Abbreviated Dialing
Provides lists of stored numbers you can use to:
nPlace local, long-distance, and international calls
nActivate features
nAccess remote computer equipment 
You simply dial the list number and the one-, two-, or three-digit number associated with 
the telephone number you want. The number is then automatically dialed by the system. 
A frequently called number can be stored on an abbreviated dialing button that you need 
only press once to make the call.
Abbreviated Dialing Labeling
Labeling of Abbreviated Dialing (AD) Buttons on Softkeys allows users of 8400 and 6400 
series display telephone sets to administer labels for the AD buttons that appear on their 
softkeys. These personalized labels appear on the menu display.
Abbreviated Dialing On-Hook Programming
On-Hook Programming allows users of 8400 and 6400 series telephone sets with 
enabled speakers to access the programming mode without going off-hook during 
available call appearances. Signaling changes from DTMF to the S-channel, allowing the 
use of a longer (60 seconds) time-out period. Signaling will remain DTMF and the current 
time-out period of 10 seconds will still apply to non-display telephone sets.
Enhanced Abbreviated Dialing
Supplements Abbreviated Dialing by providing one enhanced number per system. 
Enhanced number lists can contain any number or dial access code. System 
Administrators designate privileges for group number lists, system number lists and 
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
enhanced number lists. With privileged lists, users can access otherwise-restricted 
numbers (e.g., Stations without long-distance access can be programmed to access 
specified long-distance numbers).
Active Dialing
6400 series telephone sets have a dialing option where the set will send S-channel button 
codes when the user presses a number on the dial pad when on-hook.
Telephone Self-Administration
Allows you to program feature buttons on 6400-series telephones yourself.
Automatic Callback
Allows internal users who placed a call to a busy or unanswered internal telephone to be 
called back automatically when the called voice terminal becomes available.
When a user activates Automatic Callback, the system monitors the called telephone. 
When the called telephone becomes available to receive a call, the system originates the 
Automatic Callback call. The originating party receives priority ringing. The calling party 
then lifts the handset and the called party receives the same ringing provided on the 
original call. 
Ringback Queuing
Places calls in an ordered queue (first in, first out) when all trunks are busy. The 
telephone user who is trying to make a call is automatically called back when a trunk 
becomes available, and hears a distinctive three-burst signal when called back.
Last Number Dialed
Allows you to automatically redial the last number dialed. The system saves the first 24 
digits of the last number dialed, whether the call attempt was manually dialed or dialed 
using Abbreviated Dialing. When you press the Last Number Dialed button or dial the 
Last Number dialed feature access code, the system places the call again.
Remote Access
Permits authorized callers from remote locations to access the system via the public 
network and then use its features and services.There are a variety of ways of accessing 
the feature. After gaining access, you hear a system dial tone, and, for system security, 
may be required to dial a barrier code.
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