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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual
Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual
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DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Contents xi Automatic Circuit Assurance69 DCS Automatic Circuit Assurance70 Busy Verification of Terminals and Trunks70 Facility Busy Indication70 Facility Test Calls70 Packet Error History70 Variable Length Ping71 nInformation and Reports71 Recent Change History71 Service Observing71 Calling Party/Billing Number (CPN/BN)71 Call Charge Information72 Bulletin Board72 Call Detail Recording (CDR)73 Traffic Reports73 nAnnouncements74 Recorded Announcement74 Music-on-Hold Access74 Multimedia Queuing with Voice Announcement74 nClass of Service (COS)74 nAdministration Without Hardware75 Terminal Translation Initialization (TTI)75 nTenant Partitioning75 nTrunk Management75 Trunk Group Circuits76 Local Exchange Trunks76 233002_1.book Page xi Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Contents xii Tie Trunks76 Auxiliary Trunks77 IP Trunks77 ISDN Trunks78 ATM Trunks81 Personal Central Office Line (PCOL)81 Tandem82 Digital Multiplexed Interface83 Miscellaneous Trunks83 Digital Interfaces83 Answer Detection84 Automatic Transmission Measurement System85 nAutomatic Routing Features85 Automatic Alternate Routing (AAR)85 Automatic Route Selection (ARS)85 AAR/ARS Overlap Sending86 AAR/ARS Partitioning86 Time of Day Routing86 Facility Restriction Levels and Traveling Class Marks87 Generalized Route Selection87 Look-Ahead Routing87 Subnet Trunking88 nAlarm Assignments88 Alternate Operations Support System Alarm Number88 External Device Alarming88 233002_1.book Page xii Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Contents xiii Customer-Provided Equipment Alarm89 7 — Call Center Features 91 nAutomatic Call Distribution (ACD)93 Agent Call Handling95 Intraflow and Interflow96 Abandoned Call Search97 Call Vectoring97 Dialed Number Identification Service (DNIS)100 User-to-User Information Over the Public Network100 Basic Call Management System (BCMS)100 CentreVu Call Management System (CentreVu CMS)101 CentreVu Advocate102 Voice Response Integration (VRI)103 nCall Charge Information103 nASAI (Adjunct Switch Application Interface)104 CallVisor Adjunct Switch Application Interface (ASAI)104 nCTI (Computer Telephony Integration)105 CentreVu Computer Telephony on MAPD-NT105 CentreVu IP Agent105 nATM106 ATM Trunking106 ATM WAN PNC106 233002_1.book Page xiii Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Contents xiv 8 — Private Networking Features 107 nPrivate Network Access107 nNode Number Routing107 nATM-Port Network Connectivity (ATM-PNC)107 nATM-Circuit Emulation Service (ATM-CES)108 nATM Wide Area Network PNC (ATM WAN-PNC)108 nDistributed Communications System (DCS)108 nUniform Dial Plan (UDP)109 Attendant Features That Work Over the Network110 Phone Features That Work Over the Network110 System Management Features That Work Over the Network110 DCS Over ISDN-PRI D-channel111 nQSIG111 Call Completion111 Call Independent Signaling Connections (CISC)111 Manufacturer-Specific Information (MSI)112 Path Replacement112 Call Forwarding (Diversion)112 Call Transfer113 Name and Number Identification113 Called NAME ID113 Call Offer113 QSIG Centralized Attendant Service (CAS)114 QSIG VALU114 QSIG Voice Mail Capabilities115 233002_1.book Page xiv Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Contents xv 9 — Adjunct Systems 117 nVoice Messaging and Response117 DEFINITY AUDIX117 INTUITY AUDIX119 INTUITY Lodging120 INTUITY Conversant120 INTUITY Call Accounting System121 Centralized Voice Mail via Mode Code Integration121 Other Supported Systems121 nCall Center (See Call Center Features)122 PassageWay122 nWireless124 Forum Personal Communications Manager124 Index 125 233002_1.book Page xv Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Contents xvi 233002_1.book Page xvi Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 About This Book xvii What Is the Purpose of This Book? About This Book What Is the Purpose of This Book? This book provides general information about the components and capabilities of the DEFINITY® Enterprise Communications Server (referred to as DEFINITY ECS or the system). It also discusses practical and creative applications for the DEFINITY ECS platform. This document covers information related to DEFINITY ECS R8.2. For details about changes for Release R8.2, refer to DEFINITY Enterprise Communications Server Release R8.2 Change Description, 555-233-411, Issue 1 . Who Should Read This Book? This book is written for those who are considering the purchase of a DEFINITY ECS system and for Lucent Technologies representatives and distributors who need high-level information about the system and how it can be used. What Is in This Book? This book discusses all DEFINITY capabilities available world-wide. It defines common, practical solutions and suggests unusual, creative ones. NOTE: Some products are unavailable in some countries. Please check with your local distributor for further information about which features and solutions are available to you. 233002_1.book Page xvii Monday, February 21, 2000 8:28 AM
About This Book xviii Conventions Used in This Book DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 Conventions Used in This Book The following conventions are used in this book: nThe word “system” is a general term for the DEFINITY Enterprise Communications Server. nThe information in this book refers to DEFINITY ECS R8 unless otherwise specified. Trademarks and Service Marks This book contains references to the following Lucent Technologies trademarked products: nAUDIX® nCallmaster® nCallVisor® nCenterVu™ nCONVERSANT® nDEFINITY® nINTUITY™ nINTUITY Lodging™ nMULTIQUEST® nOneVision™ nQuorum™ nVOICE POWER® The following are trademarks or registered trademarks of other companies: nMicroSoft® is a registered trademark of Microsoft Corporation nWindows™ is a trademark of the Microsoft Corporation nVari-A-BillTM is a trademark of AT&T 233002_1.book Page xviii Monday, February 21, 2000 8:28 AM
DEFINITY Enterprise Communications Server Release 8.2
Overview 555-233-002 Issue 1
April 2000
About This Book
xix How Can I Order Other Books?
How Can I Order Other Books?
Call: Lucent Technologies Publications Center
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Write: Lucent Technologies Publications Center
2855 N. Franklin Road, Indianapolis, IN 46219 USA
Order: Document No. 555-233-002
Comcode 108595968, Issue 1, April 2000
We can place you on a standing order list so that you will automatically receive
updated versions of this book. For more information on standing orders, or to
be put on a list to receive further issues of this book, please contact the
Lucent Technologies Publications Center.
Other locations: contact your Lucent representative.
233002_1.book Page xix Monday, February 21, 2000 8:28 AM
About This Book xx How Can I Make Comments About This Book? DEFINITY Enterprise Communications Server Release 8.2 Overview 555-233-002 Issue 1 April 2000 How Can I Make Comments About This Book? Lucent Technologies welcomes your feedback. Please fill out the reader comment card at the back of this book and return it. Your comments are of great value and help improve our documentation. If the reader comment card is missing, fax your comments to 303-538-1741, and mention this document’s name and number, DEFINITY Enterprise Communication Server Overview, 555-233-002, Issue 1. 233002_1.book Page xx Monday, February 21, 2000 8:28 AM