Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
31 Telephone Features 
Recorded Telephone Dictation Access
Allows telephone users, including Remote Access and incoming tie trunk users, to access 
dictation equipment. The dictation equipment is accessed by dialing an access code or 
extension number. The start/stop function can be voice or dial controlled. Other functions 
such as initial activation and playback are controlled by additional dial codes.
Emergency Access to the Attendant
Provides for emergency calls to be placed to an Attendant. These calls can be placed 
automatically by the system or can be dialed by system users. Emergency access calls 
can receive priority handling by the Attendant.
Crisis Alert
Crisis Alert uses both audible and visual alerting to notify designated extensions when an 
emergency call is made. Audible alerting sounds like an ambulance siren. Visual alerting 
flashes the CRSS-ALRT button lamp and the display of the caller’s name and extension. 
Crisis Alert’s display of the origin of the emergency call enables the attendant or other 
user to direct emergency-service response to the caller.
If an emergency call is made while another crisis alert is still active, the incoming call will 
be placed in the queue. If the system is administered so that all users must respond, then 
every user must respond to every call, in which case the calls are not necessarily queued 
in the order in which they were made. If the system is administered so that only one user 
must respond, the first crisis alert remains active at the phone where it was 
acknowledged. Subsequent calls are queued to the next available station in the order in 
which they were made. 
Crisis Alert can also send notification of an emergency call to a digital pager. In this case, 
it sends a message of 7 to 22 digits to the pager and displays a crisis alert code, an 
extension and room number, and a main number (if one is entered). The person paged 
thus knows the origin of the emergency call and can direct emergency-service response 
to the appropriate location. To use Crisis Alert with a digital pager, the system is 
administered so that at least one digital set has a CRSS-ALRT button and the Alert Pager 
field is set to y. Any station with a CRSS-ALRT button and a pager receives the correct 
alert.
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Manual Originating Line Service
Connects single-line telephone users to the attendant automatically when the user lifts 
the handset. The attendant number is stored in an Abbreviated Dialing list. When the 
telephone user lifts the handset, the system automatically routes the call to the attendant 
using the Hot Line Service feature.
Trunk Flash
Trunk Flash allows a feature or function button on a multifunction telephone or attendant 
console to be assigned as a Flash button. Pressing this button while connected to a trunk 
(which must have been administered to allow Trunk Flash) causes the system to send a 
flash signal out over the connected trunk.
Trunk Flash enables multifunction voice terminals to access central office customized 
services that are provided by the Central Office to which DEFINITY ECS is connected. 
These services are electronic features, such as conference and transfer, that are 
accessed by a sequence of flash signal and dial signals from the DEFINITY System 
station on an active trunk call. The Trunk Flash feature can help to reduce the number of 
trunk lines connected to the DEFINITY system. “Digit 1 as Flash” as used in Italy and the 
United Kingdom will not serve as the flash button in this application.
Special Dial Tone
Provides the ability to play a Special Dial Tone whenever an analog set is not able to 
receive calls.  When such conditions as Call Forward All Calls, Call Forward Busy/NA, 
Send All Calls or Do Not Disturb are activated on a telephone set, a Special Dial Tone lets 
you know that you cannot receive any calls.  
Telephone Displays
Voice Terminal Display
Provides multi-appearance telephone users with updated call and message information. 
This information is displayed on a display-equipped telephone. The information displayed 
depends upon the display mode selected by the user. Information that allows 
personalized call answering is available on many calls. 
Users may select any of the following as the display message language: English (default), 
French, Italian, or Spanish. In addition, messages can be administered on the system in a 
fifth language. The language for display messages is selected by each user.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
33 Telephone Features 
ICLID on Analog Trunk
In the US and Japan, the user’s terminal displays calling party information. Name and 
calling number are available from the US central offices; only the calling number is 
available from central offices in Japan. This feature may be used in countries that comply 
with either US or Japanese requirements. The display of name and number will work with 
all DEFINITY digital voice terminals (DCP and BRI) equipped with a 40-character or a 
32-character alphanumeric display.
Enhanced Voice Terminal Display
The Enhanced Voice Terminal Display feature allows you to choose the character set that 
you want to see in DEFINITY ECS softkeys and display terminals. In addition to the 
standard Roman character set, you can choose either the Katakana or characters used 
for most European languages.
Administrable Language Displays
Allows the messages that appear on telephone display units to be shown in the language 
spoken by the user. These messages are available in English (the default), French, 
Italian, Spanish, or one other user-defined language. The language for display messages 
is selected by each user. The feature requires 40-character display telephones. 
Directory
Allows users with display-equipped telephones to access the system database, use the 
touch-tone buttons to enter a name, and retrieve an extension number from the system 
directory. The directory contains the names and extensions assigned to all telephones on 
the system.
Group Communication
Conference — Terminal
Allows multi-appearance telephone users to set up six-party conference calls without 
attendant assistance. Single-line telephone users can set up three-party conference calls 
without attendant assistance.
Intercom — Automatic
Allows two users to talk together easily. Calling users press the Automatic Intercom 
button and lift the handset. The called user receives a unique intercom ring and the 
intercom lamp, if provided, flashes. With this feature, users who frequently call each other 
can do so by pressing one button instead of dialing an extension number.
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Intercom — Dial
Allows multi-appearance telephone users to easily call others within an administered 
group. The calling user lifts the handset, presses the Dial Intercom button, and dials the 
one- or two-digit code assigned to the desired party. The called user’s telephone rings, 
and intercom lamp, if provided, flashes. With this feature, a group of users who frequently 
call each other can do so by pressing one button and dialing a one- or two- digit code 
instead of dialing an extension number.
Manual Signaling
Allows one user to signal another user. The receiving user hears a two-second ring. The 
signal is sent each time the button is pressed by the signaling user. The meaning of the 
signal is prearranged between the sender and the receiver. Manual Signaling is denied if 
the receiving telephone is already ringing from an incoming call. 
Group Listen
Simultaneously activates your speakerphone in listen only mode and your handset or 
headset in listen and speak mode. This allows you to serve as spokesperson for a group. 
You can participate in a conversation while everyone else in the room is listening to what 
is said.
Whisper Page
Allows an assistant or colleague to bridge onto your telephone conversation and give you 
a message without being heard by the other party or parties you are talking to. Whisper 
Page works only on certain types of telephones.
Loudspeaker Paging Access
Provides attendants and telephone users dial access to voice paging equipment. As 
many as nine paging zones can be provided by the system and one zone can be provided 
that activates all zones at the same time. (A zone is the location of the loudspeakers — 
for example, conference rooms, warehouses, or storerooms.) A user can activate this 
feature by dialing the trunk access code of the desired paging zone, or the access codes 
can be entered into Abbreviated Dialing Lists. Once you have activated this feature, you 
can simply speak into the handset to make the announcement.
Deluxe Loudspeaker Paging Access (called Deluxe Paging) provides attendants and 
telephone users with integrated access to voice-paging equipment and Call Park 
capabilities. When you activate Deluxe Paging, the call is automatically parked. The 
parked call returns to the parking user with distinctive alerting when the time-out interval 
expires.
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Telephone Features 
35 Telephone Features 
Code Calling Access
Allows attendants, users, and tie trunk users to page with coded chime signals. This 
feature is helpful for users who are often away from their telephones or at a location 
where a ringing telephone might be disturbing.
Special Ringing 
Distinctive Ringing
Rings or activates alerting on your telephone in such a way that you are aware of the type 
of incoming call before answering it. This feature operates in a Distributed 
Communication System (DCS) environment the same as it does within a single system.
By default, internal calls are identified by a 1-burst ringing pattern, external calls by a 
2-burst ringing pattern, and priority calls by a 3-burst ringing pattern. You can administer 
these patterns, however.
Personalized Ringing
Allows users of certain telephones to uniquely identify their own calls. Each user can 
choose one of a number of possible ringing patterns. The eight ringing patterns are tone 
sequences consisting of different combinations of three tones. With this feature, users 
working closely in the same area can each specify a different ringing pattern in order to 
better identify their own calls.
Priority Calling
Allows you to ring another telephone with a distinctive signal that tells the called party the 
incoming call requires immediate attention. The called party can then handle the call 
accordingly. You activate priority calling by Dialing a Priority Calling access code or 
pressing a feature button, followed by the extension number. You can use Priority Calling 
only if your telephone has been administered with the required class of service.
Voice Terminal Alerting Options
Provides multi-appearance telephone users with different ringing patterns. This feature 
primarily affects audible ringing for calls directed to telephones that are off hook, or calls 
directed to idle and active CALLMASTER telephones.
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Ringing — Abbreviated and Delayed
Allows you to manually or automatically assign one of four ring types to each call 
appearance on a telephone. Whatever treatment you assign to a call appearance is 
automatically assigned to each of its bridged call appearances.
Ringer Cutoff
Allows the user of a multi-appearance telephone to turn audible ringing signals on and 
off. Visual alerting is not affected by this feature. When this feature is enabled, only 
Priority (three-burst) ring, Redirect Notification, Intercom ring, and Manual Signaling ring 
at the telephone. Internal and external calls do not ring.
Multiappearance Preselection and Preference
Provides options for placing or answering calls on selected call appearances. Ringing 
Appearance 
Preference automatically connects you to the incoming ringing call when the 
user picks up the handset. 
Idle Appearance Preference automatically connects you to an 
idle appearance. 
Preselection allows the user to manually select an appearance. 
Preselection is used, for example, when you want to reconnect with a held call or activate 
a feature. Preselection can be used with a feature button. For example, if you press an 
Abbreviated Dialing button, the call appearance is automatically selected and, if you pick 
up the handset within five seconds, the call is automatically placed. The Preselection 
option overrides both of the other preference options.
Messaging
Leave Word Calling
Allows internal system users to leave a short preprogammed message (usually “Call” with 
the calling user’s name, extension number, and the time of the call) for other internal 
users. When the message is stored on the DEFINITY ECS, the Message Lamp on the 
called telephone automatically lights. Leave Word Calling messages can be retrieved 
using a telephone display, Voice Message Retrieval, or AUDIX. Messages may be 
retrieved in English, French, Italian, Spanish, or a user-defined language.
Audible Message Waiting
Places a stutter at the beginning of the dial tone when a telephone user picks up the 
telephone. The stutter dial tone indicates that the user has a message waiting. This 
feature is particularly useful for visually impaired people who may not be able to see a 
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Overview  555-233-002  Issue 1
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message light. It is often used with telephones that have no Message Waiting Lights.  
Audible Message Waiting may not be available in countries that restrict the characteristics 
of dial tones provided to users.
Voice Messaging and Call Coverage
Often an AUDIX system is set up as the last point on a call-coverage path, as in Figure 8. 
A secretary or colleague who answers a redirected call intended for you can also transfer 
the caller to your AUDIX mailbox. The caller may prefer to leave voice-mail for you if the 
message is personal, lengthy, or technical.
Many other options are available. For example, a caller can redirect a call from the AUDIX 
system to an attendant. Or the caller can transfer to another extension instead of leaving 
a message. You can even have the AUDIX automated attendant answer all calls to the 
company and send calls to various extensions. In this case, callers are instructed to enter 
keypad commands to direct the call.
Voice Message Retrieval
Allows telephone users, remote access users, and attendants to retrieve Leave Word 
Calling and Call Coverage voice messages. It can be used to retrieve a user’s own 
messages or messages for another user. However, a different user’s messages can be 
retrieved only by a user at a telephone or attendant console in the coverage path, by an 
administered system-wide message retriever, or by a remote-access user when the 
extension and associated security code are known. The system restricts unauthorized 
users from retrieving messages.
Message-Retrieval Options
With the Message-Waiting Lamp on their telephones, employees always know when they 
have messages. Messages can be retrieved in a variety of ways, such as:
nDisplay retrieval — Users having digital telephones with displays or a personal 
computer integrated with a telephone can display messages.
nSpeak-to-Me — Using any touch-tone telephone, employees can dial Speak-to-Me 
and hear a synthesized voice read their messages over the telephone. 
These message-retrieval options can be assigned to users individually.
Demand Print
Allows you to print your undelivered messages without calling the Message 
Center.
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Voice Messaging Systems
The Lucent Technologies voice messaging solutions include:
nDEFINITY AUDIX
nINTUITY AUDIX
Voice Response solutions include:
nCONVERSANT Voice Information System V7
Te l e c o m m u t i n g
Remote Call Coverage/Call Forwarding
Off-Net
Remote Call Coverage and Call Forwarding Off-Net allow calls to be redirected to a 
remote location. This allows you to have calls placed to your on-site office redirected to 
your home office. You can administer the system to either monitor calls and bring them 
back for additional processing if not answered or to leave calls at the remote (off-net) 
location.
Extended User Administration of Redirected
Calls (Telecommuting Access)
Extended User Administration of Redirected Calls (also called Telecommuting Access) 
allows you to change the lead call coverage path or forwarding extension from any on-site 
or off-site location. Thus you can change the path or extension from your home office, for 
example.
Off-Premises Station
A trunk-data module connects off-premises private-line trunk facilities and DEFINITY 
ECS. The trunk-data module converts between the RS-232C and the DCP, and can 
connect to DDD modems as the DCP member of a modem pool.
See also, ‘‘Call Redirection’’ on page 22.
See also, ‘‘Call Vectoring’’ on page 97.
Personal Station Access 
Allows you to transfer your telephone station preferences and permissions to any other 
compatible telephone. This includes the definition of terminal buttons, abbreviated dial 
lists, and Class of Service and Class of Restrictions permissions. It can be used on-site 
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							DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
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39 Telephone Features 
or off-site (with DEFINITY Extender). Personal Station Access can also be used to 
prevent unauthorized calls from your phone when you are away from your desk. You 
would disassociate your desk telephone from your extension number when you are away 
from your desk and re-associate your desk telephone number with your extension 
number when you return. Personal Station Access has several telecommuting 
applications. For example, several telecommuting employees can share the same office 
on different days of the week. The employees can easily and remotely make the shared 
telephone “theirs” for the day. Remote use requires DEFINITY Extender.
Station Self Display
Station Self Display shows the extension number of the telephone set when a user either 
dials the Feature Access Code while off-hook or depresses the Inspect button when 
on-hook. The dialed number will be displayed once the user starts to dial. This feature is 
helpful to people who move from one desk to another while they are working. This feature 
is also used by maintenance personnel to ensure that an extension number is correctly 
administered.
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							Telephone Features 
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DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
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