Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
37 System-wide settings 
2
System-wide settings
There are some settings that you enable or disable for the entire system, and these 
settings effect every user. You may want to look over the various System 
Parameters screens and decide which settings best meet the needs of your users. 
To see a list of the different types of parameters that control your system, type 
display...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
38 Changing feature parameters 
2
Changing feature parameters
You can modify the system parameters that are associated with some of the system 
features. For example, you can use the system parameters to allow music to play if 
callers are on hold or to allow trunk-to-trunk transfers on the system.
Generally, Lucent sets your system parameters when your system is installed. 
However, you...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
39 Administering treatment for denied calls 
2
Administering treatment for denied 
calls
You can administer your system to reroute denied calls to an announcement, the 
attendant, or to another extension. Intercept Treatment provides an intercept tone 
or a recorded announcement or routes the call to an attendant for assistance when 
calls cannot be completed or when use of a feature is...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
40 Setting up Music-on-Hold 
2
Setting up Music-on-Hold
Music-on-Hold automatically provides music to a caller placed on hold. Providing 
music lets the caller know that the connection is still active. The system does not 
provide music to callers in a multiple-party connection who are in queue, on hold, 
or parked.
Before you start 
You need to determine the music source you will use,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
41 Providing service for multiple tenants 
2
2. In the Music/Tone On Hold field, type music. 
The Port field appears. 
3. In the Port field, type
 6040.
This is the port address of the music source. 
4. In the Music (or Silence) on Transferred Trunk Calls, type 
all.
5. Press 
ENTER to save your changes. 
6. Now administer a class of restriction with Hear System Music on Hold set 
to 
y,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
42 Providing service for multiple tenants 
2
Instructions 
In this example, we are going to administer the system to allow one tenant to play 
Country music for callers on hold, and another to play Classical music. We will 
assign these music types to two new tenants. 
1. Type change music-sources and press return.
The Music Sources
 screen appears.
2. For Source 1, enter 
music for the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
43 Receiving notification in an emergency 
2
6. In the Tenant Description field, type Dentist.
This identifies the client in this partition. 
7. In the Attendant Group field, type 
1. 
The attendant group number must also appear in the Group field of the 
attendant console screen for this tenant. 
8. In the Music Source field, type 
1.
Callers to this tenant will now hear country music...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
44 Receiving notification in an emergency 
2
Instructions
In this example, we will set up the system to notify the attendant and the security 
guards at all 3 entrances when someone dials the emergency number 5555. All 
three guards must acknowledge the alert before it is silent. 
1. Type 
change ars analysis 5 and press RETURN.
The AAR and ARS Digit Analysis Table
 appears.
2. In the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
45 Receiving notification in an emergency 
2
Now set up the attendant console to receive emergency notification. 
7. Type 
change attendant 1 and press RETURN. 
The Attendant Console
 screen appears.
8. In the feature button area, assign a 
crss-alert button. 
9. Press 
ENTER to save your changes. 
10. Assign a 
crss-alert button to each security guard’s phone.
You cannot assign this...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Introduction to the DEFINITY system 
46 Notifying a digital pager of an emergency 
2
Related topics
Refer to ‘‘
Crisis Alert’’ on page 1322 for more detailed information.
For information on other ways to reach the attendant in an emergency, refer to 
‘‘
Emergency Access to the Attendant’’ on page 1333.
To determine what types of digital phones have displays, refer to ‘‘
Phone 
reference’’ on page 1075.
To ensure that you can...