Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
557 Console Parameters 
17
Alternate FRL Station
This is a display-only field. It displays the extension of the alternate facility 
restriction level (FRL) activation station.
Backup Alerting
Indicates whether or not system users can pick up alerting calls if the attendant 
queue has reached its warning state.
DID-LDN Only to LDN Night Ext.
Field descriptions for page 2
Screen 58. Console Parameters —...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
558 Console Parameters 
17
Return Call Timeout (sec)
Enter the time in seconds before a split away call (call extended and ringing a 
station or otherwise split away from the console) returns to the console. Be sure to 
allow five seconds for each ring at all points in a coverage path to ensure the entire 
path is completed before the call returns to the console.
Time In Queue Warning (sec)
Enter the number...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
559 Console Parameters 
17
SAC Notification
Enables or disables Enhanced Attendant Notification for Send All Calls.
Common Shared Extension—Starting 
Extension
These extension numbers can be used by the attendant to park calls.
Common Shared Extension—Count
Enter a number to indicate the number of consecutive extensions, beginning with 
the Start Extension to be used as common, shared extensions. For...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
560 Console Parameters 
17
Queue Priorities
Attendant Priority Queue allows attendants to answer calls by call category (for 
example, by trunk type). The Attendant Priority Queue handles incoming calls to 
an attendant when the call cannot be immediately terminated to an attendant. The 
calling party hears ringback until an attendant answers the call.
You may assign the same priority level to more than one...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
561 Console Parameters 
17
nInterposition — A call from one attendant to the Individual Attendant 
Access (IAA) extension of another attendant
nVIP Wakeup Reminder Call — A VIP Wakeup reminder call.
nMiscellaneous Call — All other calls.
Call-Type Ordering Within Priority Levels? 
If you use call-type ordering, calls to the attendant are first grouped by the queue 
priority level, then by call type, and,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
562 Console Parameters 
17
Field descriptions for page 4
Screen 60. Console Parameters — Default Attendant Group 
ASSIGNED MEMBERS (Installed attendant 
consoles)
Display-only field that shows all attendants in the group. You administer the 
individual attendant consoles on the Attendant Console
 screen.
Grp
Display-only field that lists the Attendant Group number.
TN
Display-only field that lists the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
563 Coverage Answer Group 
17
Coverage Answer Group
This screen establishes Call Coverage Answer Groups.
An answer group contains up to eight members who act as a coverage point for 
another user. For example, if several secretaries are responsible for answering a 
department’s redirected calls, all the secretaries could be assigned to an answer 
group. The answer group is assigned a group number, and that...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
564 Coverage Answer Group 
17
Group Name
Enter the group name you want to use to identify this group.
Tip:
Enter the extension numbers that are group members. This allows a list 
coverage answer group command to be used to list the phones that will be 
alerted. The list command can be used in conjunction with the list station, 
list coverage path, and list hunt group commands to determine stations 
involved...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
565 Coverage Path 
17
Coverage Path
This screen implements Call Coverage Paths. The screen provides the means to 
specify the call coverage criteria, the points in the coverage path used to redirect 
calls, and the number of times a principal’s phone rings before the call redirects to 
coverage.
Field descriptions for page 1
Screen 62. Coverage Path screen
Coverage Path Number
A display-only field...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
566 Coverage Path 
17
Next Path Number
Enter the next coverage path in a coverage path chain. Refer to ‘‘
Call Coverage’’ 
on page 1210 for more information. If the coverage criteria of the current 
coverage path is not satisfied, the system steps down this chain until it finds a 
coverage path with redirection criteria that matches the call status. If the chain is 
exhausted before the system finds a...