Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1207 Call Charge Information 
20
Attendant consoles
Automatic Charge Display Mode does not apply to attendant consoles. The 
attendant must always press a button to enter display mode. 
Performance impact
Call Charge Information can impact system performance in several ways. The 
information coming in over ISDN trunks takes up bandwidth, and reduces the 
maximum amount of traffic the ISDN...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1208 Call Charge Information 
20
Interactions
nAttendant Features 
Attendant consoles cannot have automatic charge display. If you want the 
attendant to see call charges, you must assign a disp-chrg button to the 
attendant console. If the attendant moves to transfer an outgoing call, the 
display returns to normal mode. If the transfer does not complete, or the 
call remains at the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1209 Call Charge Information 
20
nCall Transfer
For Advice of Charge, if a transferred call is routed over a public-network 
ISDN-PRI trunk group, AOC administration for the outgoing trunk group 
controls whether AOC information is requested or recorded for the call. If 
two or more outgoing trunks are connected together via trunk-to-trunk 
transfer, the DEFINITY ECS may receive AOC...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1210 Call Coverage 
20
nElectronic Tandem Network (ETN)
In any configuration where a branch system has no direct connection to the 
public network, the private network does not pass call-charge information 
to these branches.
nHold
If a user places a call on hold, the display returns to normal mode. The user 
must press disp-chrg again to view call charges, or if automatic charge 
display is...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1211 Call Coverage 
20
Hardware requirement
The Coverage of Calls Redirected Off-Net (CCRON) generally requires call 
classification hardware. Both the Call Classifier - Detector and Tone Clock/Call 
Classifier - Detector circuit packs provide tone detection ports including the 
capability to do call classification. There are 8 ports on each circuit pack.
For countries using the USA tone...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1212 Call Coverage 
20
Call Classification
Classifying a call means determining the state of the call at its final destination. 
That means whether the call was answered, received busy, reorder, intercept, 
special information tone (SIT), or other treatment.
Call classification is accomplished by the ISDN protocol or ports on the:
nTone Clock with Call Classifier - Tone Detector circuit...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1213 Call Coverage 
20
DEFINITY ECS allows for multiple coverage paths. However, for any particular 
call only one coverage path is used. The “lead” coverage path is the first coverage 
path in a chain that is considered when a call redirects to coverage. The chain is 
defined in the Next Path Name field on the Coverage Path screen.
When a call redirects to coverage, the lead coverage path...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1214 Call Coverage 
20
Call redirection criteria
Redirection criteria determine the conditions under which a call redirects from the 
principal (called) extension to the first position in the coverage path. The criteria 
and conditions that apply are as follows:
nActive
Redirects calls to coverage immediately when the principal is active on at 
least one call appearance. For a phone with...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1215 Call Coverage 
20
nSend All Calls/Go to Cover
Allows users to activate Send All Calls or Go to Cover as an overriding 
coverage criteria. This redirection criteria must be assigned before a user 
can activate Send All Calls or Go to Cover (discussed later).
nNo Coverage
Occurs when none of the above criteria are assigned. Calls redirect to 
coverage only when the principal has activated...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1216 Call Coverage 
20
nGo to Cover
Go to Cover allows users, when calling to another internal extension, to 
send the call directly to coverage. This is optionally assigned to a button on 
a phone and is activated by the internal calling party. Use of Go to Cover is 
discussed later.
nSend All Calls
Send All Calls allows principals to temporarily direct all incoming calls to 
coverage...