Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1157 Attendant Features 
20
Attendant Direct Extension Selection
Attendant Direct Extension Selection (DXS) with busy lamp field allows the 
attendant to track extension status (idle or busy) and to place or extend calls to 
extension numbers without having to dial the extension. 
Standard DXS Tracking
The basic selector console has 8 Hundreds Select buttons and 100 DXS buttons. 
The...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1158 Attendant Features 
20
Attendant Intrusion
The attendant intrusion (Call Offer) button allows an attendant to intrude on an 
existing call to offer a new call or message to the intruded party. 
When the attendant releases the intruded call, the source party waits at the 
intruded party’s analog telephone or holds on an available line appearance on a 
digital telephone.
Interactions...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1159 Attendant Features 
20
Attendant Serial Calling
Attendant Serial Calling enables the attendant to transfer trunk calls that return to 
the same attendant after the called party hangs up. Once outside callers reach an 
attendant, they can use the same line into the switch for multiple calls. Attendant 
Serial Calling is useful if trunks are scarce and Direct Inward Dialing services are...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1160 Attendant Features 
20
You can assign a dont-split button on the Attendant Console screen which allows 
attendants to deactivate Auto Start. To deactivate auto start, the attendant presses 
the Don’t Split button. When Don’t Split is active, keys pressed on the keypad are 
heard by the parties on the call. 
To reactivate Auto Start, and allow end-to-end signaling, the attendant again...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1161 Attendant Features 
20
nAttendant No-Answer Timer — Specifies how long a call that terminates at 
an attendant console can ring with primary alerting. When the call reaches 
this interval setting, it rings with a secondary, higher-pitch ring. A disabled 
Attendant No Answer Timer’s ringing pattern does not change over from 
the primary to the secondary pattern. If the call remains...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1162 Audible Message Waiting 
20
Visually Impaired Attendant Service
Visually Impaired Attendant Service (VIAS) allows a visually-impaired attendant 
to listen to an audio description of each feature button in Inspect mode. It provides 
the description in either British English or Italian.
The attendant presses the Inspect mode to locate each button and then presses a 
feature button to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1163 Authorization codes 
20
Audible Message Waiting requires a separate software right-to-use fee. Audible 
Message Waiting may not be applicable in countries that restrict the 
characteristics of dial tones provided to users.
Related topics
Refer to ‘‘
System Parameters Customer-Options’’ on page 940 for information 
about and fields descriptions on the System Parameters Customer-Options...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1164 Authorization codes 
20
More information
When you dial an authorization code, the FRL assigned to the extension number, 
attendant console, incoming trunk group, or remote access trunk group being used 
for the call is replaced by the FRL assigned to the authorization code. The new 
FRL functions the same as the one it replaces; however, the new FRL may 
represent greater or lesser...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1165 Authorization codes 
20
DID/Tie trunks use DID/Tie trunk intercept treatment. Internal calls receive 
intercept tone.
!CAUTION:
Do not program passwords or authorization codes onto auto dial buttons. 
Display telephones display the programmed buttons, providing internal 
abusers access to the auto dial buttons to originate unauthorized calls. If 
passwords or authorization codes must be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1166 Authorization codes 
20
Considerations
nFrom remote locations users typically access authorization from touch-tone 
stations. However they can also do so from rotary dialing stations at 
specified authorization-code-forced locations that follow appropriate trunk 
administration practices. Rotary station users access attendants via Listed 
Directory Numbers (LDN) or remote access numbers...