Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1167 Authorization codes 
20
Interactions
nAAR/ARS Partitioning
Partitioned group numbers are assigned by COR and Authorization Codes 
can change Classes of Restriction. Therefore, Partitioned Group Numbers 
can be changed on incoming remote access calls by authorization codes. 
For originating calls, user Classes of Restrictions determine Partitioned 
Group Numbers.
nCancellation of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1168 Automated Attendant 
20
Refer to ‘‘Remote Access’’ on page 870 to permit authorized callers from remote 
locations to access your system.
Refer to ‘‘
Trunk Group’’ on page 980 to require an authorization code be dialed to 
complete incoming calls on a trunk group.
Refer to ‘‘
Setting up authorization codes’’ on page 344 for instructions.
Automated Attendant
Automated Attendant uses...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1169 Automated Attendant 
20
nHold
If a call is put on hold during the processing of a collect command, the 
command restarts, beginning with the announcement prompt, when the call 
is taken off hold. All dialed-ahead digits are lost. Similarly, if a call to a 
vector is put on hold, vector processing is suspended when a collect 
command is encountered. When the call becomes active, the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1170 Automatic Callback 
20
Automatic Callback
Automatic Callback allows internal users who placed a call to a busy or 
unanswered internal telephone to be called back automatically when the called 
telephone becomes available.
When a user activates automatic callback, the system monitors the called 
telephone. When the called telephone becomes available to receive a call, the 
system...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1171 Automatic Callback 
20
Automatic callback for busy trunks
You can administer your system to call users back if they try to place an outgoing 
call over a trunk group where all trunks are busy. This is sometimes called 
Ringback Queueing. 
If a multiappearance telephone user has an idle Automatic Callback button and 
tries to access an all-trunks-busy trunk group, the call is queued...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1172 Automatic Callback 
20
nautomatic callback works differently depending on if the called party was 
busy or did not answer the call. For a busy call, automatic callback takes 
place as soon as the called party hangs up. If the called party did not 
answer, the telephone must be used for another call and then hung up 
before automatic callback is activated.
NOTE:
If the automatic callback...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1173 Automatic Callback 
20
nConference and Transfer
A single-line telephone user cannot activate conference or transfer if 
automatic callback is active.
nDCS
Automatic callback operates over a DCS network as if it were on a local 
switch.
nExpert Agent Selection
Users can’t activate Automatic Callback to an EAS agent’s Login ID. They 
can activate Automatic CallBack to the phone where the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1174 Automatic circuit assurance 
20
Automatic circuit assurance
Automatic circuit assurance (ACA) helps you identify possible trunk 
malfunctions. With ACA enabled, the system measures the holding time of each 
trunk call. If the measurements show calls with either extremely long or extremely 
short holding times, DEFINITY ECS places a referral call to an attendant or 
telephone.
The system...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1175 Automatic circuit assurance 
20
The audit trail
Each time a referral call is necessary, the system also adds a record to an audit 
trail. Audit trail records are available on the ACA Measurements Report. Each 
record contains the following information:
nTime and date of referral
nTrunk group number, trunk access code, and trunk group member
nThe type of referral (short or long holding...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1176 Automatic Number Identification 
20
nVisually Impaired Attendant Service
If the attendant presses the Display Status button and an ACA call has not 
been answered, then the words Automatic Circuit Assurance are voiced.
If a visually-impaired attendant presses the Display Status button and the 
ACA call has been answered, then the words Automatic Circuit Assurance 
and the extension...