Lucent Technologies DEFINITY Enterprise Communications Server Generic 1, Generic 3, And System 75, 8411 Voice Terminal Users Guide

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens. To see the number you last 
dialed
1Press   and then press the softkey below View
or, if View is not available on your display,
press 
2Press the softkey below Last
or, if Last is not available on your display,
press 
or Dial Last Number Dialed code __________
Time/Date                                                                       
To see date and time1Press   and then press the softkey below TmDay
or, if TmDay is not available on your display,
press 
·Display returns to Normal Mode after a few seconds
Timer                                                                               
Menu
Stored
LastDialed
Menu
Date/Time
You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature name, Timer, appears on the second line of one of the feature option screens.
To see elapsed time (hours, 
minutes, seconds)
1Press   and then press the softkey below 
Timer
or, if Timer is not available on your display,
press 
·Elapsed time is shown
2To stop timer and clear display, press   and 
then press the softkey below Timer again
or, if Timer is not available on your display,
press   again
·Elapsed time is displayed on the screen for about four 
seconds and then disappears
Menu
Timer
Menu
Timer 
						

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Tones and Their Meaning
Ringing tones are produced by an incoming call. Feedback tones are those which you hear 
through the handset (receiver) or the speaker.
Ringing Tones
·1 ring — A call from another extension.
·2 rings — A call from outside or from the attendant.
·3 rings — A priority call from another extension, or from an Automatic Callback call you 
placed.
·ring-ping (half ring) — A call redirected from your voice terminal to another because Send 
All Calls or Call Forwarding All Calls is active.
Feedback Tones
·busy tone — A low-pitched tone repeated 60 times a minute; indicates the number dialed is in 
use.
·call waiting — One, two, or three beeps of high-pitched tone, not repeated; indicates an 
incoming call is waiting to be answered. Number of beeps designates the source: one for an 
internal call, two for an outside or attendant call, three for a priority call.
·call waiting ringback tone — A ringback tone with a lower-pitched signal at the end; 
indicates the extension called is busy, and the called party has been given a call waiting tone.
·confirmation tone — Three short bursts of tone; indicates a feature activation or cancellation 
has been accepted. When you have finished selecting a ringing pattern for your voice terminal, 
you hear two rising tones.
·coverage tone — One short burst of tone; indicates your call will be sent to another extension 
to be answered by a covering user.
·dial tone — A continuous tone; indicates dialing can begin.
·intercept/time-out tone — An alternating high and low tone; indicates a dialing error, a denial 
of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after 
listing the handset or dialing the previous digit.
·local error tone — A steady low tone; indicates an incorrect button press.
·recall dial tone — Three short bursts of tone followed by a steady dial tone; indicates the 
feature request has been accepted and dialing can begin.
·reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks are busy.
·ringback tone — A low-pitched tone repeated 15 times a minute; indicates the number dialed 
is being rung. 
						

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Troubleshooting
Problem Solution
A feature doesn’t work as 
noted in this guide.
1Reread the procedure and try again.
2For many features you must lift the handset before you can use 
the feature.
3Check with your system manager to be sure this feature is 
administered on your voice terminal.
4You may have an older version of System 75; thus, some 
features may operate differently from the procedures described 
in this guide. Check the section below on “System 75 Version 
Notes” for ways in which these features work differently.
There are no feature access 
codes written in the appro-
priate blanks in this guide.See your system manager for a list of feature access codes for fea-
tures assigned to your voice terminal. 
Then, write the codes in this guide.
There’s no dial tone.1Check with your system manager to be sure your voice 
terminal is administered correctly.
2Make sure the handset and line cords at your voice terminal are 
securely connected at both ends.
3Press  . If the red light next to   does not go on or 
flashes rather than goes on steadily, the voice terminal is not 
communicating with the PBX.
4Find a working voice terminal of the same type as your own. 
Unplug this voice terminal from its modular wall jack. Plug 
your voice terminal into that jack and check if it gets dial tone.
5If your voice terminal still does not work, plug the working 
voice terminal (of the same type) into your modular wall jack. 
If the working voice terminal has dial tone, your own voice 
terminal is faulty. See your system manager. Problem Solution
TestTest 
						

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The telephone doesn’t ring.1Make sure the ringer is turned on.
2Set the ringer volume to a higher level.
3Place a test call from another extension to your extension.
4Check the line cord to make certain it is securely connected at 
both ends.
5If there is still a problem, see your system manager.
The lights do not go on 
next to the buttons.
1Press   to check if the voice terminal lights go on.
2Check the line cord to make certain it is securely connected at 
both ends.
3If there is still a problem, see your system manager. Problem Solution
Test
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently than noted in 
this guide. The following list explains the slight differences in these procedures.
Note:  If you are uncertain what version of the System 75 software your business is using, check 
with your system manager.
Feature System 75 Version Changes in Feature Operation
Abbreviated
DialingIf you are using 
Ve r s i o n  1
If you are using
Ve r s i o n  1  o r  2You can store up to 16 digits rather than 24 
digits.
You cannot use an Enhanced List.
Call Forwarding
All CallsIf you are using
Ve r s i o n  1  o r  2You cannot forward someone 
else’s calls.
Last Number
DialedIf you are using
Ve r s i o n  1You can store up to 16 digits rather than 24 
digits.
Priority Calling If you are using
Ve r s i o n  1  o r  2You cannot change a regular call into a prior-
ity call. 
						

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Key Words to Know
access codeSee feature access code.
activateTo begin or turn on the operation of a feature.
attendant   The person who handles incoming and outgoing calls at the main console.
AUDIXAudio Information Exchange, an optional voice mail and message service which 
provides coverage for calls to you by recording callers’ messages and reporting Leave Word 
Calling messages.
call appearanceA button used exclusively to place or receive calls. It has an assigned 
extension number and is equipped with a red light and a green status light.
console permissionThe authorization (from your system manager) to initiate 
Call Forwarding All Calls for an extension other than your own.
coverageAutomatic redirection of calls from an unanswered voice terminal to another voice 
terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or 
message center. A person who provides coverage is a covering user.
DEFINITY Enterprise Communications Server (ECS) Generic 1 and Generic 3The 
switch to which you may be connected. (Your voice terminal may be connected to System 75 
instead.) Both the DEFINITY ECS Generic 1 and Generic 3 and 
System 75 are communications systems which transmit and receive voice and data signals for all 
communications equipment in your network.
dial padThe 12 pushbuttons you use to dial a number and access features.
display control buttonsThese buttons are labeled  ,  ,
 , and  .  
 is used to access the first feature option screen.    allows you to exit a display feature 
and return to Normal (call-handling) Mode.    
and   can be used to help you go back and forth through the feature option screens.
enhanced listOne of the four types of Abbreviated Dialing lists; programmable only by the 
system manager (and available only with System 75 Version 3 and the DEFINITY ECS Generic 1 
and Generic 3). Contains telephone numbers useful to all system members, and stores each of 
those numbers as a 1-, 2-, or 3-digit list item.
extensionA dialing number of one to five digits assigned to each voice terminal connected to 
your DEFINITY ECS Generic 1 or Generic 3 or your System 75.
featureA special function or service, such as Conference, Hold, Send All Calls, etc.
feature access codeA dial code of one, two, or three digits, which you use to activate or 
cancel the operation of a feature. Check with your system manager for the feature access codes 
for your system.
group listOne of the four types of Abbreviated Dialing lists; programmable by the controller 
of the list or the system manager. Contains telephone numbers useful to members of a specific 
group, and stores each of those numbers as a 2-digit list item.
handsetThe handheld part of the voice terminal which you pick up, talk into, and listen from. 
Also known as the receiver.
message retrieverA person authorized by the system manager to retrieve messages for other 
users.
off-hookWhen the handset is removed from the cradle (for example, when you lift the handset 
to place or answer a call) or when the speakerphone is turned on.
MenuExitPrevNext
MenuExit
Prev
Next 
						

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on-hookWhen the handset is left on the cradle and the speakerphone is turned off. 
partyA person who places or answers a call.
personal listOne of the four types of Abbreviated Dialing lists; programmable by the system 
manager or by you, the user. Contains telephone numbers of your choice, and stores each of them 
as a single-digit list item. 
personal list itemOne of the 10 available slots on an Abbreviated Dialing personal list. The 
first nine personal list items are given digits 1 to 9, with 0 for the tenth item.
pickup groupA group of up to 25 voice terminal users who can answer calls for each other 
through the Call Pickup feature. Group members are determined by the system manager and are 
usually located in the same work area or perform similar job functions.
priority callAn important or urgent call which sends a special 3-burst ring.
program/reprogramTo use your dial pad to assign a telephone number to a personal list item 
or an   for Abbreviated Dialing. 
retrieveTo collect telephone messages with the Message or Voice Message Retrieval features. 
(Also, with Call Park, to resume a call from an extension other than the one where the call was 
first placed or received.)
ringerThe device that produces the electronic ringing sound in your voice terminal.
softkey featuresThose features accessed with the four arrowed softkeys ( ) and the display 
control buttons. A person using an 8411D (with display) can access up to 12 softkey features.
softkeysThe four buttons below the display labeled with arrows ( ). These buttons 
correspond to words on the display screen. Softkeys can be used along with display control keys 
to access up to 12 features. (These features are in addition to those features assigned to the call 
appearance/feature buttons on your voice terminal.)
AD xxxxx
stored numberA telephone number which has been programmed and stored as a
1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a complete or partial 
telephone number, an extension number, or a feature or trunk code. Once programmed, a number 
can be accessed by first dialing the list, then the list item digit(s) under which it is stored. If the 
number is stored on an  , the number can be accessed by simply pressing that button, 
and then dialing the appropriate entry number.
switchThe device that makes connections for all voice and data calls for a 
network, and which contains software for features. Also known as a system, switching system, or 
PBX (private branch exchange). Your switch is either a 
DEFINITY Enterprise Communications Server (ECS) Generic 1 or 
Generic 3 or a System 75.
system listOne of the four types of Abbreviated Dialing lists; programmable only by the 
system manager. Contains telephone numbers helpful to all system users, and stores each of those 
numbers as a 2-digit list item.
system managerThe person responsible for specifying and managing the operation of 
features for all the voice and data equipment in your network.
System 75The switch to which you may be connected. [Your voice terminal may be 
connected to DEFINITY Enterprise Communications Server (ECS) Generic 1 or Generic 3 
instead.] Both System 75 and the DEFINITY ECS Generic 1 and Generic 3 are communications 
systems which transmit and receive voice and data signals for all communications equipment in 
your network.
trunkA telecommunications channel between your switch and the public network. Trunks of 
the same kind connecting to the same end points are assigned to the same trunk group.
trunk codeA dial code of one, two, or three digits which you dial to access a trunk group to 
place an outside call.
AD xxxxx 
						

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voice terminalA telephone equipped with an array of specifically designed features (for 
example, Shift button, Message light, etc.) and functional capabilities that distinguish it from a 
conventional telephone.
Quick Reference Lists 
						

							Blind Perf
Quick Reference Lists
Feature Code
ABBREVIATED DIALING
List 1
List 2
List 3
Program
CALL FORWARDING
ALL CALLS
Cancel
CALL PARK
Answer Back
Feature Code
CALL PICKUP
LAST NUMBER DIALED
LEAVE WORD CALLING
Cancel
PRIORITY CALLING
SEND ALL CALLS
Cancel
FEATURE ACCESS CODES 
						

							Blind Perf
Abbreviated Dialing*
Item
No.Personal List 1 Personal List 2 Personal List 3
Name Name Name
1
2
3
4
5
6
7
8
9
0
Miscellaneous
Description Extension
Message
Attendant
AUDIX
Trunk Codes
Description Code
* You may have as many as 3 Personal Lists.  On System 75
and DEFINITY G3V3 (and prior) switches, each list can
have either 5 or 10 items.  See your system manager.
On DEFINITY G3V4 (and later) switches, you can have
up to 100 entries.  In this case, photocopy this form for
as many Personal List entries as you need to record.