Lucent Technologies DEFINITY Enterprise Communications Server Generic 1, Generic 3, And System 75, 8411 Voice Terminal Users Guide

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, CPkUp, appears on the second line of one of the feature option screens.
Call Pickup                                                                    
To answer a call placed to a 
member of your pickup group 
when your voice terminal is 
idle1If you are using an 8411 with a display, press   and then 
press the softkey below CPkUp
If your 8411 does not have a display or if CPkUp is not 
available on your display, press   
or Dial Call Pickup access code __________
·Called voice terminal stops ringing
·You are connected to ringing call
Conference                                                                    
Menu
CallPickup
4
To add another party to a call 
(for a total of up to six parties)
1Press  [dial tone]
·Present call is put on hold, and you are given a new call 
appearance; all other parties remain connected to each 
other
2Dial number of new party and wait for answer
Note:  You can privately discuss the call with the new party 
at this time; if no answer or busy, press fluttering   to 
return to held call.
3Press   again
·All parties now connected
·Repeat Steps 1 through 3 for additional conference 
connections
Conf
xxxxx
Conf 
						

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To add a call you’ve put on 
hold to another call you’re 
connected to1Press  [dial tone]
·Held call light continues to flutter; 
current call light also flutters
·You are given a new call appearance
2Press   of call on hold (first call)
3Press   again
·All parties are now connected
To drop the last party added to 
a conference call
1Press  
·Last party you added is dropped
·You remain connected to other parties
Note:  Parties other than the last one must disconnect to be 
released from the conference call.
Conf
xxxxx
Conf
Drop
For procedures on using the Diagnostics features, see “Test/Diagnostics” later in this section.
Diagnostics                                                                   
Drop                                                                                 
To disconnect from a normal 
call and obtain dial tone 
without hanging up the 
handset1Press  [dial tone]
Note:  If you press   during a conference call, the last 
party added will be dropped, and you will remain connected 
to the other parties.
Handset Volume                                                           
4
4
Drop
Drop
4 
						

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To raise or lower the receive 
level volume 
of the handset1While handset is off-hook, press the Volume control button
·To raise the volume, press the right half of the Volume 
control button labeled  ;
to lower the volume, press the left half of the Volume 
control button labeled 
·If your 8411 voice terminal has a display, it shows:
(There are eight possible volume settings. On the display, 
one arrow is the lowest setting, and eight arrows is the 
highest setting.)
Hold                                                                                 
HANDSET   L>>>>>    H
4
To put a call on hold while 
you answer another call, make 
a call, or perform some other 
task
1Press 
·Green light next to held call flutters
Note:  If you put a conference call on hold, the other parties 
remain connected.
To answer a new call while 
active on another
1Press 
·Green light next to held call flutters
2Press   of incoming call
·You are connected to incoming call
To return to held call
1Press   of held call
·You are connected to held call
Note:  If you are active on a call and you press 
the   of the held call, the active call will be dropped.
Intercom (Automatic/Dial)                                         
Hold
Hold
xxxxx
xxxxx
xxxxx 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, IAuto (for Automatic Intercom feature), or IDial (for the Dial Intercom 
feature) appears on the second line of one of the feature option screens.
To make a call to your 
predetermined Automatic 
Intercom partner
1If you are using an 8411 with a display, press   and then 
press the softkey below IAuto 
(while off-hook)
If your 8411 does not have a display or if IAuto is not 
available on your display, press   (while off-
hook) [ringback tone]
·Special intercom ring is sent
Note:  If call is unanswered, press   while call is 
ringing if you want to redirect it to coverage.Menu
IcomAuto xxx
Go to Cvr
To dial a call to a member of 
your Dial Intercom group1If you are using an 8411 with a display, press   and then 
press the softkey below IDial 
(while off-hook)
If your 8411 does not have a display or if IDial is not 
available on your display, press   
(while off-hook) [dial tone]
·Green light goes on steadily
2Dial group member’s 1- or 2-digit code
[ringback tone]
·Special intercom ring is sent
Note:  If call is unanswered, press 
 while call is 
ringing if you want to redirect it to coverage.
To answer any 
intercom call
1Pick up handset
·You are connected to call
Note:  If you are active on another call, first 
press  , then press flashing  . To return 
to the held call, press the   of the held call.
Menu
IcomDial xxx
Go to Cvr
Holdxxxxx
xxxxx 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, Last, appears on the second line of one of the feature option screens.
Last Number Dialed                                                    
To automatically redial the 
last number you dialed (up to 
24 digits) (extension, outside 
number, or trunk/feature 
access code)1If you are using an 8411 with a display, press   and then 
press the softkey below Last
(while on-hook or off-hook)
If your 8411 does not have a display or if Last is not 
available on your display, press   
(while on-hook or off-hook)
or Dial Last Number Dialed access code __________
(while on-hook or off-hook)Menu
LastDialed
You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, LW C, (for the Leave Word Calling feature) or CnLWC (for the Cancel 
Leave Word Calling feature), appears on the second line of one of the feature option screens.
Leave Word Calling (LWC)                                        
To leave a message after 
dialing an extension (when 
your call is not answered, you 
hear a coverage or busy tone, 
or you have been put on hold)1If you are using an 8411 with a display, press   and then 
press the softkey below LW C before hanging up your handset
If your 8411 does not have a display or if LW C is not 
available on your display, press   before hanging up at 
your handset [confirmation tone]
·Message light goes on at called voice terminal 
(if so equipped)
Note:  If reorder tone is heard, message is not stored; try 
again.Menu
LW C 
						

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To leave a message without 
ringing an extension1If you are using an 8411 with a display, press   and then 
press the softkey below LW C
(while on-hook or off-hook)
If your 8411 does not have a display or if LWC is not 
available on your display, press   
(while on-hook or off-hook)
or Dial Leave Word Calling access code __________
(while on-hook or off-hook) [dial tone]
2Dial extension [confirmation tone]
·Message light goes on at called voice terminal
(if so equipped)
3Hang up or press 
Menu
LW C
Drop
     
To cancel a Leave Word 
Calling message
Note:  You cannot cancel a 
message left for an AUDIX 
subscriber.1If you are using an 8411 with a display, press   and then 
press the softkey below CnLWC
(while on-hook or off-hook)
If your 8411 does not have a display or if CnLWC is not 
available on your display, press 
 (while on-hook 
or off-hook)
or Dial Leave Word Calling cancel code __________ (while 
on-hook or off-hook) [dial tone]
2Dial extension [confirmation tone]
Note:  If reorder tone is heard, message is not canceled; try 
again.
Message                                                                        
To retrieve a message when 
your Message light is on1If your set has a display, see the Message Retrieval procedures 
under the Display Features Procedures heading. Otherwise, 
see your system manager for instructions regarding your local 
message retrieval procedures
Menu
Cancel LWC
4 
						

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Note:  When you are talking on the handset, the Mute feature affects the microphone associated 
with the handset rather than the speakerphone.
This feature has no effect on an external speakerphone attached to your voice terminal.
Mute                                                                               
To prevent the other 
party from hearing you (To 
mute the handset 
or speakerphone microphone)1Press  
·Red light next to   goes on and the other party 
cannot hear you
2When you are ready to resume conversation with the other 
party, press   again
·Red light next to   goes off and the other party can 
hear you again
Note:  When the voice terminal is set for the Speaker (listen-
only) feature, the light next to   goes on whenever you are 
using the speaker.
The Mute feature turns off automatically when you hang up, or 
switch from the speakerphone to the handset or from the handset 
to the speakerphone.
4
Mute
Mute
Mute
Mute
Mute
     
You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, PCall, appears on the second line of one of the feature option screens.
Priority Calling                                                             
To place a priority call 
(3-burst ring)1If you are using an 8411 with a display, press   and then 
press the softkey below PCall
(while on-hook or off-hook)
If your 8411 does not have a display or if PCall is not 
available on your display, press   
(while on-hook or off-hook)
or Dial Priority Calling access code __________
(while on-hook or off-hook) [dial tone]
2Dial the extension [ringback tone]
·Wait for called party to answer
Note:  If your call is not answered and you wish to redirect it 
to coverage, press   while call is ringing.
Menu
Priority
Go to Cvr 
						

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To change a regular call into a 
priority call (when you hear a 
call waiting ringback tone)1If you are using an 8411 with a display, press   and then 
press the softkey below PCall
If your 8411 does not have a display or if PCall is not 
available on your display, press 
2Wait for called party to answer
Note:  If you still receive a call waiting ringback tone, wait a 
few minutes and try again.
Menu
Priority
 
Select Ring (and Ringer Volume)                            
To select a personalized ring1Press 
·Red light goes on steadily
2Press 
·Red light next to   winks
·Current ringing pattern plays and repeats every four 
seconds
·If your 8411 has a display, it shows the ringing pattern 
you are hearing, such as:
3Continue to press (and then release)   (or, if you are using 
a display set, you can also press   
or  ) to cycle through all eight ringing patterns
4
Shift
Hold
Shift
SELECT RING PATTERN: 1
Hold
Next
Prev 
						

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4 When you hear the desired ringing pattern,
press   again
·You hear confirmation tone (two rising tones), and your 
new ringing pattern is set
·If your 8411 has a display, it shows the number of the 
ringing pattern you have selected
·Red light next to   goes off
Note:  If you receive a call, go off-hook, or lose power 
during selection, the process is interrupted and you must start 
again.
To adjust ringer volume 
if necessary (speaker is not 
active)
1To raise the volume, press the right half of the 
Volume control button labeled  ;
to lower the volume, press the left half of the 
Volume control button labeled 
·If you have a display, it shows:
Shift
Shift
RINGER  L>>>>>    H
(There are eight possible volume settings. On the display, 
one arrow is the lowest setting, and eight arrows is the 
highest setting.)
One full ring cycle will sound to demonstrate the new 
volume. 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, SAC, appears on the second line of one of the feature option screens.
Send All Calls                                                               
To send all calls (except 
priority calls) immediately to 
coverage (If your system 
manager has provided a 
coverage path for your 
extension)1If you are using an 8411 with a display, press   and then 
press the softkey below SAC
(while on-hook)
If your 8411 does not have a display or if SAC is not 
available on your display, press   
(while on-hook)
or Dial Send All Calls access code __________
(while on-hook) [confirmation tone]
Note:  You may hear a ring-ping tone from your voice 
terminal as each call is forwarded.Menu
Send Calls
To cancel Send All Calls1If you are using an 8411 with a display, press   and then 
press the softkey below SAC again
(while on-hook)
If your 8411 does not have a display or if SAC is not 
available on your display, press   again (while on-
hook)
or Dial Send All Calls cancel code __________
(while on-hook) [confirmation tone]Menu
Send Calls