Lucent Technologies DEFINITY Enterprise Communications Server Generic 1, Generic 3, And System 75, 8411 Voice Terminal Users Guide

							Lucent Technologies —
formerly the communications
systems and technology
units of AT&T
DEFINITY® Enterprise Communications 
Server Generic 1, Generic 3, 
and System 75
8411 Voice Terminal User’s Guide
555-230-872
Issue 1
May 1996 
						

							Contents
i
Your 8411 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
The PassageWay Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
Connection with Analog Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
The PassageWay Button (Button #9) and the Analog Adjunct 
Status Button (Button #10) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
PassageWay Status Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Analog Adjunct Status Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Sharing the 8411 Telephone Line with the Analog Adjunct . . . . . . . . . . . . . . . . . . . . .  9
A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  10
Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . . . .  13
How to Use the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14
 Conventions Used in The Following Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Quick Reference Lists (at the Back of This Guide). . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Using the Display, Softkeys and Display Control Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . .  16
Entering Softkey Mode and Viewing the Three Feature Option Screens. . . . . . . . .  16
Other Softkey Features That May Be On Your Display. . . . . . . . . . . . . . . . . . . . . . . .  18
Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Voice Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Abbreviated Dialing (AD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20
Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Bridging/Manual Exclusion  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Call Coverage/Consult  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Call Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Call Park  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Pickup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Conference  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Diagnostics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  29
Handset Volume  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Intercom (Automatic/Dial)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Last Number Dialed  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 
						

							ii
Mute  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Priority Calling  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  34
Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Speaker  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Speakerphone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Test/Diagnostics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Display Feature Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  43
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  43
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Exit (Normal)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46
Normal (Exit)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Stored Number  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Time/Date  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Feedback Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
System 75 Version Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Key Words to Know. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  52
Quick Reference Lists 
						

							1
Your 8411 Voice Terminal 
The 8411 voice terminal is available in two models: the 8411D, shown below in Figure 1, has a 
display; the 8411B does not have a display. Although the display on the 8411D, along with the 
softkeys and display control buttons, offers the user valuable added functionality, both models are 
comprehensively equipped so you can make the best use of the many features of the Lucent 
Technologies DEFINITY
® Enterprise Communications Server (ECS) Generic 1 or Generic 3 and 
System 75. 
To familiarize yourself with the various features of your voice terminal, you can use Figure 1 
below, which shows a top view of the 8411D voice terminal (the 8411B has the same button 
layout, but does not have a display), Figure 2, on page 5, which shows a bottom view, and Figure 
3, on page 6, which shows a rear view of the 8411. The features offered on the 8411 voice 
terminal are explained below each figure.
Figure 1.  Top View of the 8411D Voice Terminal (With Display)
Volume
ShiftTransfer
Te stConf
MuteDropSpeakerHold
 
1
23
456
78
9ABC DEF
MNO JKL GHI
PQRS TUV WXYZ
*O
#
Dial pad
Hold/Ring Transfer button
Conference button
10 Call appearance/
4 Softkeys
4 Display
8411D
NextPrevMenu Exit
Display
control
buttons
Ring
button Vo l u m e  c o n t r o l
Drop button
Mute button button
Speaker button
Shift button
Handset
button
feature buttons
Telephone
number card
Message
Test/DiagnosticsMessage light
Used for
PassageWay status
Used for Analog
Adjunct status
#1
#2
#3
#4
#5#6
#7
#8
#9
#10 
						

							2
Starting with the upper right corner of Figure 1 and continuing clockwise:
Display
(on 8411D terminal only)A 2-line by 24-character display.
4 Softkeys
(on 8411D terminal only)The four buttons located below the display and labeled with arrows 
( ), correspond to words on the display screen. You can use the 
softkeys along with display control keys to access up to 12 features 
on your voice terminal in addition to those features administered on 
the call appearance/
feature buttons.
For a list of the features that can be accessed with the softkeys, check 
with your system manager. For procedures for using these softkey 
features, see “Using the Display, Softkeys, and Display Control 
Buttons” later in this guide.
4 Display control buttons
(on 8411D terminal only)These four buttons are labeled  , , , 
and
 .
· is used to enter Softkey Mode and access the first feature 
option screen.
· is used for exiting the Display Mode and returning to 
Normal (call-handling) Mode.
· and   can be used to help you go back and 
forth through the feature option screens.
MenuExitPrev
Next
Menu
Exit
PrevNext
10 Call appearances/
feature buttons
(and designation card)At least three of these 10 buttons are devoted to incoming and 
outgoing calls (call appearances) and are labeled 
with an extension number; the remaining buttons access features 
(feature buttons) and are labeled with a feature name. Each has a red 
light telling you this is the line you are using or this is the line you 
will get when you lift your handset. The green status light next to 
each call appearance and feature button tells you the line or feature is 
being used.
On the designation card, write the call appearance telephone number 
or extension or the feature that each of these 10 buttons can access.
(The lights beside Button #9
are) used for PassageWay
statusThe red and green lights next to Button #9 show the status of the 
PassageWay® connection, if a PC used for PassageWay is connected 
to the rear of the 8411. For the meaning of the lights, see 
“PassageWay and Analog Adjunct Status Indications” later in this 
guide.
(The lights beside
 Button #10 are) used for 
Analog Adjunct statusThe red and green lights next to Button #10 show the status of the 
Analog Adjunct, if there is one connected to the rear of the 8411. For 
the meaning of the lights, see “PassageWay and Analog Adjunct 
Status Indications” later in this guide.
Note: The system manager may also option Button #10 so it can be 
used to send a disconnect signal to the analog adjunct when the 8411 
and analog adjunct share the same telephone line. 
						

							3
Message lightA red light which goes on steadily when a message has been left for 
you. Check with your system manager to see how you can retrieve 
your messages.
Dial padThe standard 12-button pad for dialing phone numbers and accessing 
features. The letters “Q” and “Z” have been added to the appropriate 
dial pad keys for directory access, and the “5” button on your dial pad 
has raised bars for 
visually-impaired users.
Conference buttonFor setting up conference calls. This button is labeled  .
Drop buttonFor disconnecting from a call or dropping the last party added to a 
conference call.
Hold/Ring buttonA red button for putting a call on hold. By pressing  and then 
, you can select a personalized ring for your voice terminal 
from eight possible ringing patterns.
Speaker buttonFor accessing the built-in 2-way speakerphone.
Note:  Your voice terminal can be set for either the Speaker (listen-
only) feature or the Speakerphone (listen and talk) feature. Check 
with your system manager to see how your Speaker button is to be 
used.
Mute buttonFor turning off the microphone associated with the handset or the 
built-in speakerphone so the other person on the call cannot hear you.
Conf
Shift
Hold
Test/Diagnostics button
When the voice terminal is initially powered up, the red light next to 
 flashes if the link with the PBX is not 
(or not yet) operational. The light changes to steady red when the 
voice terminal is able to communicate with the PBX, and then goes 
off after a short period of time. After the voice terminal is powered 
up, you can press   to
 test the lights and the display (if 
applicable) on your voice terminal.
If you press   and then  , you can perform a diagnostics 
test of the PassageWay connection (if a PC has been connected to the 
RS-232-D jack on the rear of the set) and the status of the Analog 
Adjunct (if one has been connected to the Analog Adjunct jack also 
on the rear of the set). For more information on the meaning of the 
diagnostics lights for the PC and the Analog Adjunct, see 
“PassageWay and Analog Adjunct Status Indications” later in this 
manual.
Shift buttonA blue button which can be used to access two additional features 
(when   is active, the red light next to the button is on):
·When used with  , you can select a personalized ring from 
among eight available patterns.
·When used with  , you can perform a diagnostics test of 
the PassageWay and/or the Analog Adjunct connected to the RS-
232-D jack and Analog Adjunct jack, respectively, on the rear of 
the set.
Transfer buttonFor transferring a call to another voice terminal.
Te s t
Test
ShiftTest
Shift
Hold
Test 
						

							4
Volume control buttonFor adjusting the volume of the following:
·The speakerphone or speaker when a call is in progress using the 
2-way speakerphone or 1-way speaker
·The handset receiver level while a call is in progress using the 
handset
·The tone ringer when the speaker is off and either the handset is 
inactive or the tone ringer is active
Note:  When the speaker is active, the ringer volume is 
automatically reduced to a low setting. The volume is restored when 
the speaker is turned off.
Remember:  The Volume control button on your voice terminal 
does not control the volume level of adjunct equipment.
Telephone number cardFor noting the area code and telephone number of your voice 
terminal.
HandsetA handset is provided for placing and receiving calls. (The handset is 
also known as the receiver.) In most cases, you must lift the handset 
(go off-hook) or activate the speaker or speakerphone before you can 
use a feature. 
						

							5
Figure 2.  Bottom View of the 8411 Voice Terminal
!
Routing
channel
Line jack
Adjunct
jackHandset
jack for line cord
and adjunct
cord
ADJUNCT
LINE
Kickstand
The various components which appear on the bottom of the 8411 voice terminal are shown in 
Figure 2 and listed and explained below.
Handset jack This jack is for connecting a handset, with handset cord, to your 
voice terminal. The jack is labeled 
.
Adjunct jackThis jack is used for connecting an external speakerphone (such 
as an S101A or S201A Speakerphone) or a headset adapter (such 
as a 500A Headset Adapter) to your voice terminal. 
The jack is labeled “ADJUNCT.”
Line jackThis jack is used for connecting a line cord to your 
voice terminal. The jack is labeled “LINE.”
Routing channelThread the line cord (and adjunct equipment cord, 
if applicable) through the routing channel.
KickstandCan be lifted from the deskstand or can be left level with the 
bottom of the voice terminal. Check which kickstand adjustment 
allows you the best viewing angle of the display. (Only the 8411D 
has a display.) 
						

							6
Figure 3.  A Rear View of the 8411 Voice Terminal
The Analog Adjunct jack and the RS-232-D jack, shown in Figure 3, are located on the rear of 
the voice terminal.
Analog Adjunct jackThis RJ11C jack is used for connecting analog equipment such as 
answering machines, fax machines, PC or laptop data/fax modem 
cards, data sets or modems, audio teleconferencing equipment, 
and TTY machines commonly used by the hearing impaired. For 
more information about this connections, see “Connection with 
Analog Equipment” later in this section.
RS-232-D jackThis asynchronous RS-232 jack is used for connecting the voice 
terminal to the COM port on an IBM®-compatible personal 
computer on which you can load and use the Lucent Technologies 
PassageWay Solution software. For a description of the 
PassageWay applications, see “The PassageWay Connection” 
later in this section.
Analog Adjunct jack
RS-232-D jack 
						

							7
The PassageWay Connection
The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between 
the voice terminal and the COM port on an IBM-compatible personal computer. This interface 
allows you to access Lucent Technologies PassageWay Solution software which you can install 
on your PC. 
For more information on installing and using PassageWay Solution with your 8411 voice 
terminal, read the information contained in the PassageWay® Direction Connection Solution For 
DEFINITY
® Communications System 8411 Voice Terminal User’s Guide, 585-201-115. You can 
order this book by calling the GBCS Publications Fulfillment Center at 1 800 457-1235.
Connection with Analog Equipment
Through the Analog Adjunct RJ11C jack on the rear of the set, the 8411 voice terminal provides 
connection with Analog Adjuncts such as answering machines, fax machines, PC or laptop data/
fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines 
commonly used by the hearing impaired. On System 75, System 85, and the DEFINITY ECS G1 
and G2 switches and DEFINITY ECS G3 releases prior to G3V4, Issue 3 (your system manager 
can tell you to which switch your voice terminal is connected), the analog equipment shares the 
telephone line with the voice terminal. Therefore, while the telephone is being used, you cannot 
use the Analog Adjunct at the same time, or vice versa. On 
the DEFINITY ECS G3V4, Issue 3 and later, the 8411 and the Analog Adjunct can be assigned 
separate telephone lines, and thus the voice terminal and Analog Adjunct can be used 
simultaneously.
The PassageWay Button (Button #9) and the Analog Adjunct Status Button 
(Button #10) 
The system manager may choose to option Button #9 on the 8411 voice terminal, the next-to-last 
button in the second column (see Figure 1 for button numbering), so that the red and green lights 
next to the button provide PassageWay status information. (See “PassageWay Status Indications” 
below.) If Button #9 is optioned in this manner, it is then disabled and CANNOT be used as a call 
appearance button.
The system manager may also choose to option Button #10 (again, see Figure 1 for its location) 
so that its adjacent red and green lights provide Analog Adjunct status information. (See “Analog 
Adjunct Status Indications” on the next page.) If Button #10 is optioned in this way, the button’s 
function changes from a call appearance button to a local button that can be used to send a 
disconnect signal to the analog adjunct. (See “Sharing the 8411 Telephone Line with the Analog 
Adjunct” later in this section.)
Notes: If optioned by the system manager, the light indications next to these two buttons go on 
and off automatically. 
If these buttons are optioned for PassageWay and Analog Adjunct status, 
Button #9 is always used to monitor PassageWay, and Button #10 is always used to monitor the 
Analog Adjunct.
You can also perform a diagnostics test of the PassageWay connection and the status of the 
Analog Adjunct by pressing   and then 
. These two button presses will activate 
the red and green lights next to Buttons #9 and #10 to show the status of the PassageWay and 
Analog Adjunct connections. ShiftTest