Lucent Technologies DEFINITY Enterprise Communications Server Generic 1, Generic 3, And System 75, 8411 Voice Terminal Users Guide

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Other Softkey Features That May Be On Your Display 
Figure 5 shows the 12 default softkey features, those features that can be accessed with the 
softkeys when the 8411D voice terminal is initially installed. However, if the voice terminal is 
connected to a DEFINITY ECS G3V3 (or later) switch, the system manager may substitute other 
softkey features in their place. The following table is a list of these alternate features and the 
feature abbreviation associated with each.
Abbreviation Feature
AD Abbreviated Dialing buttons (can be multiple buttons)
Cnslt Consult
Count ACD Stroke Count (can be up to 10 buttons)
CPkUp Call Pickup
Dir Directory*
Excl Manual Exclusion
HFAns Internal Auto Answer
† 
IAuto Automatic Intercom
IDial Dial Intercom
 
* A   button should be administered, if access to System 
Directory is provided. It is also desirable for 
 to be administered.
† This feature is available only with the DEFINITY ECS G3V2 
(and later) switch.
Abbreviation Feature
IDial Dial Intercom
Inspt Inspect
Last Last Number Dialed
RngOf Ringer Off
SAC Send All Calls
SFunc Abbreviated Dialed Special Function
Spres Abbreviated Dialing Suppress
Stats ACD Agent Statistics
Stop Abbreviation Dialing Stop/Indefinite Wait
View Stored Number
Call Display
Next Display 
						

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Using the Softkeys to Activate a Feature 
Your display and softkeys allow you to access up to 12 switch-related features. For example, you 
may want to use the Priority Calling feature to call another extension with a distinctive 3-burst 
ring. You can activate this feature with the softkeys in the following way:
To access a feature with the 
softkeys (Priority Calling is 
used in this example)
1Press 
·The display shows the initial feature option screen:
2Press 
·The display shows:
Menu
  LWC  CnLWC  AutCB  Timer
Next
CFrwd CPark TmDay PCall
3To use the Priority Calling feature, press the softkey below 
PCall and then dial the extension.
Note:  When the feature is activated, after the display screen 
shows you the digits you are dialing, an arrow appears above 
the feature, as in the example below. If there is not an arrow 
above the feature, the feature is off.
When both parties hang up from the call, the arrow above 
PCall (showing feature status indication) disappears.
CFrwd CPark TmDay PCall 
						

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Voice Feature Procedures 
Handset and Speaker
When placing calls or using the voice features, you have the option of doing so by lifting the 
handset or by pressing  . If your voice terminal is set for the Speakerphone feature, 
pressing   simultaneously activates the built-in microphone so you can place and answer 
calls without lifting the handset.
   
Note:  Before you can use this feature, AD buttons must first be assigned by your system 
manager. (These AD locations can be assigned to actual buttons, or you may be able to access 
them with the softkeys.) 
Usually, an Abbreviated Dialing number is part of a Personal List, Group List, System List, or 
Enhanced List. You can have a total of three lists; the programmed number can be up to 24 digits 
and characters. (Special Characters such as Pause count as two digits.)
However, if your voice terminal is connected to a DEFINITY ECS G3V4 (or later), you can also 
program a number on an Abbreviated Dialing button that is not stored on an AD list; this 
programmed number can be up to 16 digits and characters. (Special Characters such as Pause 
Abbreviated Dialing (AD)                                        
Speaker
Speaker
count as two digits.) The Automatic Dialing button can be used for one-touch dialing of 
frequently called numbers.
If you hear the intercept tone while programming, start over from the beginning.
If you have an 8411D (with display), you may be able to use the following softkey features with 
Abbreviated Dialing (Press 
 and then the softkey below the feature abbreviation.)
·Program (labeled Prog) — You can program a telephone number, extension, or feature access 
code on an AD button.
·Pause (labeled Pause) — A 1.5-second pause can be placed in an AD number, such as 
between an access code and the telephone number.
·Mark (labeled Mark) — Numbers included after a Mark on an AD button are dialed in Touch-
Tone signal form.
·Wa i t (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25 
seconds until the voice terminal receives dial tone from the switch.
·Suppress (labeled Spres) — Suppressed numbers are dialed but not shown on the display (an 
“s” appears instead). Used for passwords or authorization codes.Menu 
						

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To program/reprogram 
an AD button1On a separate sheet of paper, write down the outside numbers, 
extensions, and/or feature access codes you want to program
Note:  Each AD button will hold one complete phone 
number or feature access code.
2Pick up handset [dial tone]
Note:  If you are using the built-in speakerphone, you must 
either press a call appearance button or press   
before you begin Step 3.
3If you are using an 8411 with a display, press   and then 
press the softkey below Prog
If your 8411 does not have a display or if Prog is not 
available on your display, press 
or Dial AD Program access code __________
[dial tone]
4Press  to be programmed [dial tone]
5Dial outside number, extension, or feature access code you 
want to store 
Note:  If your 8411 has a display, you may be able to use the 
softkeys to add special functions such as Pause, Mark, or 
Wait into the telephone numbers programmed on the AD 
button.
Speaker
Menu
Program
AD xxxxx
If you are programming an outside number, be sure to 
include a trunk code, if applicable.
If the programmed number is associated with a list, it can be 
up to 24 digits. If the stored number is NOT associated with 
a list (that is, an Automatic Dialing button), it can be up to 16 
digits. See your system manager if you need help.
6Press [confirmation tone]
·Number is stored
·Repeat Steps 4 through 6 to program additional buttons
7Hang up or press   to end programming
To place an AD call
1Press selected  [ringback tone]
2Call is automatically dialed
#
Drop
AD xxxxx 
						

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To program/reprogram 
an outside number, extension, 
or feature access code into a 
personal list1On a separate sheet of paper, write down the outside numbers, 
extensions, and/or feature access codes you want to program 
as items on your personal lists(s)
Note:  Each phone number or feature access code is stored as 
a separate item.
2Pick up handset [dial tone]
Note:  If you are using the built-in speakerphone, you must 
either press a call appearance button or press   
before you being Step 3.
3If you are using an 8411 with a display, press   and then 
press the softkey below Prog
If your 8411 does not have a display or if Prog is not 
available on your display, press 
or Dial AD Program access code __________
[dial tone]
4Dial Personal List number (1, 2, or 3)
[dial tone]
5Dial list item (1, 2, 3...)[dial tone]
Speaker
Menu
Program
6Dial number you want to store (up to 24 digits)
Note:  If your 8411 has a display, you may be able to use the 
softkeys to add special functions such as Pause, Mark, or 
Wait into the telephone number programmed on the AD 
button.
If you are programming an outside number, be sure to 
include a trunk code, if applicable.
7Press [confirmation tone]
·Number is stored
·Repeat Steps 5 through 7 if you want to program 
additional items on the same list; press   and begin 
again at Step 1 if you want to program items on another 
list
8Hang up or press   to end programming
Note:  Record your personal list items on the Abbreviated 
Dialing list in the back of this guide; group, system, and 
enhanced lists can be obtained from your system manager.
#
Drop
Drop 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To place a call using an AD 
list button or code
1Press  or  or 
or Dial appropriate AD List code:
·List 1 __________
·List 2 __________ [dial tone]
·List 3 __________
Note:  An   may also be available; 
see your system manager.
2Dial desired list item (1, 2, 3...)
·Call is automatically dialed  [ringback tone]
Automatic Callback                                                     
Pers ListGrp ListSys List
Enhcd List
To automatically place 
another call to an extension 
that was busy, did not answer, 
or returned call waiting 
ringback tone1If you are using an 8411 with a display, press   and then 
press the softkey below AutCB during call attempt
If your 8411 does not have a display or if AutCB is not 
available on your display, press   during call 
attempt [confirmation tone]
Note:  If you send your calls to coverage after activating 
Automatic Callback, you callback calls will still ring at your 
extension and will not be redirected to coverage.
2Hang up
·You will get a 3-burst priority ring when both you and the 
called extension are idle; when you answer, regular 
ringing is sent to the called party
3Lift handset when you hear priority ring
Note:  Automatic Callback is automatically canceled after 30 
minutes.
Menu
AutoCallBk 
						

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You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a 
display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature 
option screens. To cancel Automatic Callback
1If you are using an 8411 with a display, press   and then 
press the softkey below AutCB again 
(while on-hook)
If your 8411 does not have a display or if AutCB is not 
available on your display, press   again (while on-
hook)
Bridging/Manual Exclusion                                      
To answer a bridged call1Press   of bridged call
Note:  If your terminal has Ringing Appearance Preference, 
this step is not necessary; you will automatically be 
connected to the call when you lift the handset.
2Pick up handset or press 
Menu
AutoCallBk
xxxxx
Speaker
To use Manual Exclusion to 
prevent other bridged 
terminals from entering a call 
(on a per call basis)1If you are using an 8411 with a display, press   and then 
press the softkey below Excl while active on a call
If your 8411 does not have a display or if Excl is not 
available on your display, press   while connected 
to the call
Note:  Pressing   or pressing the softkey below 
Excl reactivates bridging.Menu
Excl xxxxx
Excl xxxxx 
						

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You can access the Consult feature with the softkeys only if your voice terminal has a display and 
if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens.
Call Coverage/Consult                                               
To answer a call for a 
coworker for whom you are a 
coverage point1Press   of incoming call when ring begins or green light 
flashes
Note:  The call is not at your terminal until the green light is 
flashing.
To leave a message for a 
coworker to call the original 
caller’s extension
1Press  while connected to the call
[confirmation tone]
Note:  To leave a message for a coworker to call you,
activate Leave Word Calling instead.
xxxxx
Cvr CallBk
To use the Consult feature to 
talk privately with a coworker 
after answering a redirected 
call1Press  [dial tone]
·Call is put on hold
2If you are using an 8411 with a display, press   and then 
press the softkey below Cnslt
If your 8411 does not have a display or if Cnslt is not 
available on your display, press 
[priority ring to coworker]
or Dial coworker’s extension
Note:  You can privately discuss call; if coworker is not 
available, press the fluttering   to reconnect to call.
3Press   again to send call to coworker
or Press   to make it a 3-party call
Transfer
Menu
Consult
xxxxx
Transfer
Conf 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens.
Call Forwarding All Calls                                           
To temporarily redirect all 
calls to an extension or 
outside number of your choice1If you are using an 8411 with a display, press   and then 
press the softkey below CFrwd 
(while on-hook or off-hook)
If your 8411 does not have a display or if CFrwd is not 
available on your display, press   
(while on-hook or off-hook)
or Dial Call Forward access code __________
(while on-hook or off-hook) [dial tone]
Note:  If you have console permission, next, dial the 
extension number whose calls are to be forwarded; receive 
dial tone.
2Dial extension or number where calls will be sent
[confirmation tone]
Menu
Call Fwd
Note:  Some voice terminals have restrictions on where calls 
can be forwarded (see your system manager).
3Hang up
Note:  You may hear a ring-ping tone from your voice 
terminal as each call is forwarded.
To cancel 
Call Forwarding
1If you are using an 8411 with a display, press  and then 
press the softkey below CFrwd 
(while on-hook) [dial tone]
If your 8411 does not have a display or if CFrwd is not 
available on your display, press   
(while on-hook)
or Dial Call Forward cancel code __________
(while on-hook) [confirmation tone]
·Your calls will now ring at your own voice terminalMenu
Call Fwd 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, CPark, appears on the second line of one of the feature option screens.
Call Park                                                                         
To park a call at your 
extension (for retrieval at any 
extension)Note:  To use the Call Park feature on an 8411 with display 
(if Call Park is one of your softkey features), press   
and then the softkey below CPark. Then hang up.
or, if a   button has been assigned to your voice 
terminal, press   and hang up.
Otherwise, follow the instructions below.
1Press  [dial tone]
2Dial Call Park access code __________
[confirmation tone]
3Press  again
·Call is parked
4Hang up
Menu
Call Park
Call Park
Transfer
Transfer
To retrieve a parked call from 
any extension1Pick up handset or press  [dial tone]
2Dial Call Park access code __________
[confirmation tone]
3Dial extension where call is parked
[confirmation tone]
·If returning to call parked at your voice terminal, dial your 
own extension
Note:  If you receive intercept tone, the parked call has been 
disconnected or retrieved by someone else.
Speaker