Lucent Technologies DEFINITY Enterprise Communications Server Generic 1, Generic 3, And System 75, 8411 Voice Terminal Users Guide

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Note:  Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen 
and talk) function. Check with your system manager to see which of these two features you can 
use.
Use the following procedures if your voice terminal is set for the Speaker 
(listen-only) feature.
Speaker                                                                          
To place a call without lifting 
the handset, or to use speaker 
with any listening-only 
feature activity (such as, 
monitoring a call on which 
you have been put on hold or 
for group listening)1Press 
·Red light next to   goes on; 
red light next to   goes on
2Place call or access selected feature
3Adjust speaker volume if necessary
·To raise the volume, press the right half of the Speaker 
Volume control button labeled  ;
to lower the volume, press the left half of the Speaker 
Volume control button labeled 
Speaker
Speaker
Mute
Note:  In order for the other 
party to hear you, you must 
speak through the handset.·If you have a display, it shows:
(There are eight possible volume settings. On the display, 
one arrow is the lowest setting, and eight arrows is the 
highest setting.)
To turn off the speaker and 
return to handset
1Pick up handset
·Red light next to   and red light next 
to  go off
·Speaker goes off
SPEAKER  L>>>>>    H
Speaker
Mute 
						

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To mute the microphone 
associated with the handset so 
the other party cannot hear 
you1Press 
·Red light goes on and other party cannot hear you
2Press   again to resume talking to other party through 
handset
·Red light goes off and other party can hear you again
To activate the speaker while 
using the handset
1Press 
·Red light next to   and the red light next 
to   go on steadily
·The speaker is active, and the handset is turned off
To end a call 
(while the handset is 
on-hook and only the speaker 
is active)
1Press 
·Red light next to   and red light next 
to   go off
Speakerphone                                                              
Mute
Mute
Speaker
Speaker
Mute
Speaker
Speaker
Mute
Note:  If you are uncertain whether your voice terminal is set for the Speaker 
(listen-only) feature or the Speakerphone (listen and talk) feature, check with your system 
manager.
Use the following procedures if your voice terminal is set for the Speakerphone (speak and listen) 
feature.
To place/answer a call without 
lifting the handset, or to use 
speakerphone with 
any feature
1Press 
·Red light next to
  goes on steadily
2Place or answer call, or access selected feature
3Adjust speakerphone volume if necessary
·To raise the volume, press the right half of the Volume 
control button labeled  ;
to lower the volume, press the left half of the Volume 
control button labeled 
Speaker
Speaker 
						

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·If you have a display, it shows:
(There are eight possible volume settings. On the display, 
one arrow is the lowest setting, and eight arrows is the 
highest setting.)
Note:  The Volume control does not affect an external 
speakerphone attached to your voice terminal.
To prevent the other 
party from hearing youNote:  If the Speakerphone feature is not active, the Mute 
feature turns off the microphone associated with the handset (not 
the speakerphone). However, if the speakerphone is active and 
the handset is not active, then the Mute feature turns off the 
microphone associated with the speakerphone (not the handset).
1Press 
·Red light goes on and other party cannot hear you
2Press   again to resume talking to party
·Red light goes off and other party can hear you again
SPEAKER  L>>>>>    H
Mute
Mute
To change from 
speakerphone to handset1Pick up handset and talk
·Red light goes off next to 
To change from handset 
to speakerphone
1Press 
·Red light goes on next to 
2Hang up handset
To end a call
1Press  again to hang up
·Red light next to 
 goes off
Speaker
Speaker
Speaker
Speaker
Speaker 
						

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Test/Diagnostics                                                            
To test the lights and the 
display on your voice terminal1While on-hook or off-hook, press and hold 
·Red light next to   goes on
Note:  If the red light next to 
 flashes rather than 
goes on steadily, it means that the voice terminal is not 
communicating with the PBX. In such a case, see your 
system manager.
·The lights go on steadily in two groups, and, if your 8411 
has a display, all the display segments fill in
2To end test, release 
·Lights return to pretest state; red light next
to   goes off
Note:  If the display or the lights do not respond during the 
test, notify your system manager.
4
Test
Test
Test
Test
Test
To perform a diagnostics test 
of the PassageWay connection 
and the status of the Analog 
Adjunct (if either of these is 
connected to your 8411 set)1Press 
2Press 
·The red and green lights go on next to Buttons #9 and/or 
#10 to indicate the status of these two functions. For more 
information on the meaning of the PassageWay and 
Analog Adjunct lights, see “PassageWay and Analog 
Adjunct Status Indications.”
Note:  If you press any voice terminal buttons or if you receive 
or place a call during the diagnostics test, the test is terminated 
and the voice terminal returns to Normal Mode. 
Transfer                                                                          
Shift
Test
4 
						

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To send present call to another 
extension or outside number1Press  [dial tone]
·Present call is put on hold and green light next to the held 
call flutters
·You are given a new call appearance
2Dial number that call is to be transferred to
[ringback tone]
·Remain on line and announce call; if no answer or busy, 
return to held call by pressing its 
3Press   again
·Call is sent to dialed number
4Hang up
Transfer
xxxxx
Transfer 
						

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Display Feature Procedures
This section includes the procedures for seven display features you may use with the 8411 voice 
terminal equipped with a display. However, note that the display, along with the softkeys and 
display control buttons, can also be used for accessing up to 12 softkey features. For procedures 
on using the display and softkeys and a list of the features that can be accessed with the softkeys, 
see “Using the Display, Softkeys, and Display Control Buttons” earlier in this guide.
Call Information
You may have as many as 10 call appearance buttons. Beginning with the first button in the upper 
left hand corner of your faceplate and going down, the display identifies the buttons in the left 
column as a through e. The buttons in the right column are identified as f through j. When the 
display shows   it represents call information for the first call appearance button. The 
next button down would be shown as  , and so on, continuing through   if all 
10 of the buttons are used for call appearances.
When you dial an extension, that number is shown then replaced by the called party’s name and 
extension.
When a call is received from another extension, the caller’s name is shown; when a call is 
received from outside, “OUTSIDE CALL” or a trunk identifier is shown.
a=
b=j=
The display remains in Normal (call-handling) Mode until you activate one of the other display or 
softkey features. After using any of these features, return to Normal (call-handling) Mode by 
pressing 
.Exit 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, Dir, appears on the second line of one of the feature option screens.
If the Directory feature is used while any of the (softkey) feature option screens are displayed, the 
directory information is displayed for five seconds, and then the display reverts back to the 
previous softkey display.
Directory                                                                        
To search directory 
for a name1Press   and then press the softkey below Dir
or, if Dir is not available on your display,
press  
2Key in selected name with dial pad:
last name, comma (use  ), 
first name or initial
3Press   for each successive directory name you wish 
to see
·To search for a new name, begin again at Step 1
4When you are ready to exit the directory, press 
Menu
Directory
*
Next Msg
Exit
To place a call to the 
name shown on the display1Lift handset
2While name is shown, press 
Note:  You can also leave your handset on-hook. The 
speakerphone will turn on automatically when you press 
.Call Disp
Call Disp 
						

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Exit (Normal)                                                                 
To exit any display feature 
and return to Normal (call-
handling) Mode display1Press 
·Display will show call information for active 
call appearance
4
Exit
You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, Inspt, appears on the second line of one 
of the feature option screens.
Note:  If you are currently on a call and a new call comes in, the display automatically shows you 
information on the new call. You do not need to use the Inspect feature in this situation. However, 
you can use the Inspect feature to see who’s on a call that has been placed on hold.
Inspect                                                                            
To see who’s on hold 
while on a call1Press   and then press the softkey below Inspt
or, if Inspt is not available on your display,
press 
2Press   of held call
·Information is shown on display screen; 
you remain connected to present call
3To return to held call, press  and   of 
held call
Menu
Inspect
xxxxx
Exitxxxxx 
						

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Message Retrieval                                                       
To see your messages when 
your Message light is on 
(while on-hook, 
off-hook, or on a call)1Press 
2Press  to see first message 
(and then for each following message)
To return a call to message 
sender
1Lift handset
2Press   while any part of message is shown
Note:  You can also leave your handset on-hook. The 
speakerphone will turn on automatically when you press 
.
To erase a message Press   while any part of message is shown
To see a coworker’s 
messages (can be during call 
with coworker)
1Press 
2Dial coworker’s extension
Msg Rtrv
Next Msg
Call Disp
Call Disp
Delete
CvrMsgRtrv
Note:  You must first
be designated as systemwide 
message retriever by your 
system manager.3Press   to see first message 
(and then for each following message)
To return a call for a coworker 
to displayed extension (while 
on call with coworker)
1Press 
·Coworker is put on hold
2Press   while any part of message is shown
3Press 
·Coworker is connected to call attempt
To erase a message
1Press   while any part of message is shown
Normal (Exit)                                                                 
Next Msg
Transfer
Call Disp
Transfer
Delete
4 
						

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You can access this feature with the softkeys only if your voice terminal has a display and if the 
feature’s abbreviation, View, appears on the second line of one of the feature option screens. To exit any display feature 
and return to normal display
1Press 
·Display will show call information for active call 
appearance
Stored Number                                                             
To view a number stored on 
an AD button1Press  and then press the softkey below View
or, if View is not available on your display,
press 
2Press selected  
·Stored number shown
3To return to Normal (call-handling) Mode display, press   
or repeat Step 2 to see another stored number
Exit
Menu
Stored
AD xxxxx
Exit
To see the number stored as a 
list item1Press   and then press the softkey below View
or, Press 
2Press selected  or  or 
or Dial appropriate AD List code:
·List 1 __________
·List 2 __________
·List 3 __________
Note:  An   may also be available; 
see your system manager.
3Dial selected list item (1, 2, 3...)
·Stored number shown
4Hang up
5To return to Normal (call-handling) Mode display, press   
or being again at Step 2 to see another 
stored number
Menu
Stored
Pers ListGrp ListSys List
Enhcd List
Exit