Lucent Technologies DEFINITY Enterprise Communications Server Generic 1, Generic 3, And System 75, 8411 Voice Terminal Users Guide

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PassageWay Status Indications
The 8411 provides the following status indications next to Button #9 for the PassageWay 
connection:
1. A Flash is a repeating pattern of 500 ms ON and 
500 ms OFF.
2. A Win k  is a repeating pattern of 750 ms ON and 
250 ms OFF.PassageWay
StatusGreen Light Red Light
AT Command Mode Off On
PassageWay Mode On Off
DCP Looparound        Flash
1Flash
Switch Link Down Wink
2Wi nk
EIA Out-of-Sync Flash Off
Memory Error/Wait 
ModesOff Flash
Program Mode On Flash
Analog Adjunct Status Indications
On the 8411 the GREEN light provides the following status indications, next to Button #10, for 
the Analog Adjunct connection.:
Analog Adjunct
StatusGreen Light
The Analog Adjunct is
off-hookOn
The Analog Adjunct is
on-hook and idleOff
The voice terminal is sending 
a ringing signal to the Analog 
AdjunctFlash 
						

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The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 8411 
voice terminal currently has control of the telephone line.
Note:  If the 8411, with Analog Adjunct, is connected to a DEFINITY ECS G3V4, Issue 3, (or 
later) switch, the red light next to Button #10, the button light that monitors the Analog Adjunct 
interface, is always on.
Sharing the 8411 Telephone Line with the Analog Adjunct
When your 8411 voice terminal has not been assigned a separate telephone number for your 
analog adjunct, that is, the telephone line must be shared between your voice terminal and the 
analog adjunct connected to the Analog Adjunct jack, you CANNOT use your 8411 and the 
analog adjunct at the same time. If you desire to use your 8411 (the handset, the built-in 
speakerphone, or any adjunct equipment connected to the Speakerphone/Headset jack) while the 
analog adjunct is using the line, you must first disconnect the analog adjunct.
You may disconnect the analog adjunct manually using a button on the analog adjunct or use a PC Which has control of the 
telephone line?Red light
The Analog Adjunct has con-
trol of the lineOn
The 8411 voice terminal has 
control of the line, or the line 
is idleOff
command if the analog adjunct is connected to the PC. 
Button #10 can also be used to disconnect the call on the analog adjunct if that button has been 
enabled for the disconnect function. 
In addition to the manual and Button #10 methods for disconnecting the analog adjunct, going off-
hook and pressing the appropriate call appearance button will also cause the line to be switched to 
the voice terminal (the handset, speakerphone, or any adjunct equipment connected to the 
Speakerphone/Headset jack) and a disconnect signal will be sent to the analog adjunct. This 
method allows you to automatically disconnect the analog adjunct to:
·Answer an incoming call on another call appearance
·Originate a call on an idle call appearance
·Interrupt the analog adjunct and use the active call appearance
Note:  This feature requires the 8411 to use the first three call appearance/feature buttons (the top 
three button in the first column) as call appearance buttons. If there are more than three call 
appearance buttons administered, the feature will still work with these (top) three buttons, but 
NOT with the additional call appearance buttons. 
For incoming calls, the device that answers first (that is, the 8411 handset, 8411 built-in 
speakerphone, any adjunct equipment connected to the Speakerphone/Headset jack on the 8411, 
or the analog adjunct connected to the 8411 Analog Adjunct jack) gets control of the call. Note 
that not all incoming calls will cause a ringing signal to be sent to the analog adjunct. A ringing 
signal will be sent only if all call appearances are idle and the incoming call is either an inside 
call, a DID/Attendant call, or a Priority call.  
						

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A Quick Look at the Features
Here are brief descriptions of both voice features and display features that can be used with the 
8411 voice terminal. Each description includes what each feature does and how you might want to 
use it.
Note:  You will automatically have the following features on your voice terminal: Conference, 
Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the 
Exit feature (labeled   on the voice terminal) among the display features. You may also be 
able to use the Speakerphone or the Speaker feature. Check with your system manager to see 
what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75 
switch.
Note:  If you are using an 8411D voice terminal (which has a display), you may also be able to 
use up to 12 other features accessed with the softkeys and display control buttons. These features 
are in addition to the features administered on the call appearance/feature buttons on your voice 
terminal. Check with your system manager to see which softkey features are available to you.
Exit
Voice Features
Abbreviated Dialing (AD)Allows you to store selected telephone numbers for quick and 
easy dialing. Each number can be a complete or partial telephone number, an extension number, 
or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists — 
personal, group, system, and enhanced, and you can have a total of three out of the four lists. 
Numbers on a personal list are programmable by you; numbers on group lists are programmable 
by the controller of the list; system lists are programmable only by the system manager. Use this 
feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check 
with your system manager concerning what types of lists you have and how many of each list. If 
your voice terminal is connected to a DEFINITY ECS G3V4 (or later), you can also program a 
number on an Abbreviated Dialing button that is not stored on an AD list. This Automatic Dialing 
button can be used for one-touch dialing of frequently called numbers.
Automatic CallbackSends you a special 3-burst ring indicating a previously busy or 
unanswered extension you dialed is now available. Use to avoid constant redialing when you wish 
to speak to someone who is frequently busy on the telephone or in and out of the office. Note: 
You can use this feature only for extensions, not for outside numbers.
Bridging/Manual ExclusionPermits you to answer or join calls to someone elses extension 
by pressing a bridged appearance button on your voice terminal. This button can be any call 
appearance button labeled with another user’s primary extension number, as assigned to you by 
your system manager. Use to assist in handling calls for a designated coworker. Note: You can 
use the Manual Exclusion feature to keep other users with whom you have a bridged call 
appearance from listening in on an existing call. 
Call Coverage/ConsultProvides automatic redirection of certain calls to your voice terminal 
for answering. (Your system manager determines which calls will be sent to you.) Use to answer 
calls for other extensions for whom you provide coverage.  
						

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Note: If you are a covering user, you can use the Consult feature, after answering a coverage call, 
to call the principal (the person for whom you are answering calls) for private consultation. Then, 
you can add the calling party to the conversation, transfer the call to the principal, or return to the 
calling party.
Call Forwarding All CallsTemporarily forwards all your calls to another extension or to an 
outside number, depending on your system. Use when you will be away from your voice terminal 
and you want your calls to be forwarded to a telephone number of your choice.
Call ParkPuts a call on hold at your voice terminal, for retrieval at any extension. Use when 
you need to go elsewhere to get information during a call, or whenever you wish to complete a 
call from a different location. Also, if the call received is for someone else, use it to hold the call 
until the called party can answer it from another voice terminal.
Call PickupLets you answer a call at your voice terminal for another extension in your pickup 
group. Use when you wish to handle a call for a group member who is absent or otherwise unable 
to answer. Note: You can use this feature only if you and the called party have been assigned to 
the same pickup group by your system manager.
ConferenceAllows you to conference up to six parties on a call (including yourself) so you 
can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously 
include an additional party important to a conversation. 
DiagnosticsAllows you to perform a diagnostics test of the PassageWay connection and the 
status of the Analog Adjunct (if either of these is connected to your 8411 set). The red and green 
lights go on next to Buttons #9 and/or #10 to indicate the status of these two functions. For more 
information on the meaning of the PassageWay and Analog Adjunct lights, see “PassageWay and 
Analog Adjunct Status Indications” earlier in this guide.
DropDisconnects from a call without requiring you to hang up the handset, turn off the 
speakerphone, or press the switchhook. Can also be used with the Conference feature to 
disconnect the last party added. Use whenever you want to continue using the handset or 
speakerphone after ending a call.
HoldPuts a call on hold until you can return to it. While a call is on hold, you can place another 
call, activate another feature, answer a waiting call, or leave your voice terminal to do another 
task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do 
something else.
Intercom (Automatic/Dial)Gives you quick access to specified extensions. With Automatic 
Intercom, you can call a predetermined partner by pressing a single feature button. With Dial 
Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom 
feature, you need to know the group member’s 2- or 3-digit code.) Use to rapidly dial frequently 
called numbers.
Last Number DialedAutomatically redials the last extension or outside number you dialed. 
Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC)Leaves a message for another extension to call you back. The 
called party will be able to dial message service (for example, an attendant, AUDIX
®, a covering 
user, etc.) to retrieve a short, standard message which gives your name and extension, the date and 
time you called, and the number of times you called. Use whenever you wish to have someone 
call you back; it will help cut down on repeated call attempts. This feature also allows other 
people in your system to leave a message for you.
MessageYour Message light goes on when a caller has left a message for you. You can then 
follow your system manager’s local message retrieval procedures to get your message.
MuteAllows you to turn off the microphone of the built-in speakerphone or the handset. Use 
when you want to confer with someone in the room with you, but you do not want the other 
person on the call to hear your conversation. 
						

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Priority CallingAllows you to call an extension with a distinctive 3-burst ring to indicate your 
call requires immediate attention. Use when you have important or timely information for 
someone.
Select RingAllows you to choose your own personalized ringing pattern for your voice 
terminal from among eight available patterns. Use to help distinguish your incoming calls from 
those of other nearby voice terminals. This feature is accessed by pressing 
 and then 
.
Send All CallsTemporarily sends all your calls to the extension of a person designated by 
your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use 
when you will be away from your desk for awhile, or when you do not wish to be interrupted by 
telephone calls.
Speaker (Listen-Only)Allows you to place calls or access other voice features without lifting 
the handset. However, in order to speak to the other party, you must use the handset. Use with 
feature activities that require listening only, such as 
on-hook dialing, monitoring calls on hold, and group listening situations. Note: Your voice 
terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system 
manager to see how your voice terminal is administered.
SpeakerphoneAllows you to place and answer calls or access other voice features without 
lifting the handset. Use the built-in speakerphone any time you prefer hands-free communication, 
both speaking and listening, or for group conference situations. Note: Your voice terminal is set 
for either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Check with 
your system manager to see how your voice terminal is administered.
Te s tWhen the voice terminal is initially powered up, the red light next to 
 flashes if the 
link with the PBX is not (or not yet) operational. The light changes to steady red when the voice 
terminal is able to communicate with the PBX, and then goes off after a short period of time. 
Shift
Hold
Test
After the voice terminal is powered up, you can press  to test the lights and the display on 
your voice terminal. 
TransferTransfers a call from your voice terminal to another extension or outside number. Use 
when your caller needs to speak further with someone else.Te s t 
						

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Display Features and Features Used with the Softkeys 
Note:  If you are using an 8411D voice terminal (which has a display), you can also use up to 12 
additional features accessed with the softkeys and display control buttons. Your system manager 
can tell you which softkey features are available to you.
DirectorySearches for the extension of another user in your location by allowing you to key in 
the user’s name with the dial pad. Use as a handy quick reference source for extension number 
information.
ExitUse 
 to leave Display (call-handling) Mode (after using any display or softkey 
feature) and return to Normal (call-handling) Mode. Once you are in Normal Mode, you can use 
the display to identify current call appearance, calling/called party, and calling/called number. 
Feature Status IndicationIndicates the status of each feature accessed with the softkeys. If 
the feature is active, an arrow ( ) appears above the feature abbreviation; if the arrow does not 
appear above the feature, the feature is off.
InspectShows you call-related information for an incoming call when you are already active 
on a call. Use to identify and screen new calls.
Message RetrievalAllows you to retrieve messages left for you when your Message light is 
on. Will also let you retrieve messages for other voice terminals not equipped with a display (if 
you are authorized as a systemwide message retriever by your system manager). Use to quickly 
and conveniently check messages, even when you are already on a call. 
NormalSee “Exit.” 
Stored NumberAllows you to check the number stored on an Abbreviated Dialing button or 
as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last Exit
Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or 
reprogramming a number, and to make sure the Last Number Dialed feature is appropriate to use.
Time/DateShows you the date and time. Use as a handy calendar and clock.
TimerAllows you to measure elapsed time. Use in order to keep track of time spent on a call or 
task. 
						

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How to Use the Features
The procedures which appear in the sections, Voice Feature Procedures and Display Feature 
Procedures, give short, step-by-step instructions for using each feature. For your convenience, 
the features in each section are listed alphabetically. 
General Instructions
Use the following special instructions for operating your voice terminal.
·The first time you use these procedures, you will need to customize them for yourself by 
obtaining the following information from your system manager:
äYour system manager may assign call appearances or features to the 10 call appearance/
feature buttons on your voice terminal. To the right of each feature name in this section is 
a box. For each feature you have on your voice terminal or feature you can access with the 
softkeys (see “Note” below), mark a   in the blank box as a reminder. (The 
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features 
and the Normal Mode/
the Exit feature [labeled 
 on the voice terminal] display feature are already marked 
for you.) You may also be able to use the Speakerphone or the Speaker feature. Check 
with your system manager to see what other features you can use with the DEFINITY 
ECS Generic 1 or Generic 3 or System 75.
4
Exit
Note:  If you are using an 8411D voice terminal (which has a display), you may also be 
able to use up to 12 additional features accessed with the softkeys and display control 
buttons. Check with your system manager to see which softkey features are available on 
your voice terminal and then put a checkmark in the box beside each of those features.
äAny feature not appearing on a button or accessed with the display and softkeys can be 
activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system 
manager for the feature access codes for the features you need, and then write the assigned 
code number in the provided blanks in each feature procedure.
·To operate a feature, you must have the handset off-hook (removed from the cradle of the 
voice terminal) or the speaker or speakerphone on unless otherwise noted. 
·If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting 
to operate any feature, you have taken too much time to complete a procedural step or have 
made a dialing error. Hang up, get dial tone, and begin again at Step 1. 
·System 75 is available in more than one version. Some features, such as Abbreviated Dialing, 
Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly 
differently with Version 1, and possibly Version 2, than they do with later versions. If you are 
using Version 1 or 2 of the System 75 software, you should check the section titled 
Troubleshooting later in this guide before you use any of these four features. 
						

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 Conventions Used in The Following Procedures
This box represents a call appearance button, which is used 
exclusively for placing or receiving calls. The button has a red 
light and a green status light and is labeled with an extension 
number (shown as xxxxx).
 and
Each of these boxes represents a button that has a feature 
assigned to it. The button is labeled with the feature name, 
sometimes followed by an extension number (shown as xxxxx) 
or a person’s name.
This rectangular box, 2 lines by 24 characters, represents the 
8411 display screen (for those sets that have a built-in display). 
Like the example to the left, the second line appearing on the 
display will most likely list the features you can access with the 
softkeys. For directions on using the display and softkeys, see 
the section titled Using the Display, Softkeys, and Display 
Control Buttons.
xxxxx
Feature
Feature xxxxx
LWC   CnLWC  Cnslt   AutCB  Timer
Troubleshooting (Later in This Guide) 
Later in this guide you will find a short section on troubleshooting. Use the procedures listed in 
that section if you have problems in using your voice terminal.
Quick Reference Lists (at the Back of This Guide) 
At the back of this guide is a set of quick reference lists.   Use them to record your feature access 
codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant 
extensions. Once you have completed the lists, remove the page from the guide (tear along the 
perforation), and keep the lists near your voice terminal. [handset tones]The tone that appears in brackets after a step, such as [dial 
tone], indicates what you should hear from your handset (or 
speakerphone) after successfully performing that step. For a list 
of tones and their meanings, see the section titled To n e s  a n d  
Their Meanings. 
						

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Using the Display, Softkeys and Display 
Control Buttons 
If you are using an 8411D voice terminal (which has a display), the following information will 
help you use the display, the softkeys, and the display control buttons. 
The softkeys are the four keys labeled with arrows ( ) located directly below 
the display. The four display control buttons, labeled  ,  ,
 , 
and  are located under the softkeys. Figure 4 shows the location of the softkeys in 
relation to the display above the softkeys and the display control buttons below them. 
Figure 4.  The Display, Softkeys, and Display Control Buttons 
MenuExitPrev
Next
8411D
Softkeys
Display control buttons DisplayNextPrevMenu Exit
Entering Softkey Mode and Viewing the Three Feature Option Screens 
There are three separate feature option screens. Each of these screens allows you to select from 
four different features. 
You can enter Softkey Mode by pressing the display option button labeled  . The following 
is an example of a feature option screen.
The top line of each feature option screen shows you the status of each of the four features. An 
arrow appears above the feature name or abbreviation if that feature is active. If there is no arrow 
above the feature, the feature is not active. In the above example, the Automatic Callback feature 
is active because there is an arrow above that feature abbreviation.
Note:   If the feature requires you to dial a telephone number or extension, such as Call 
Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the 
feature name.
Menu
LWCCnLWC AutCB Timer 
						

							17
The second line on each feature option screen shows the features you can access. To use any of 
these features, you must press the softkey below the feature name or abbreviation. For example, 
on the feature option screen shown above, you can leave a message for another extension to call 
you back by pressing the softkey below LW C (the Leave Word Calling feature). If you want to 
cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature).
To see the next set of four features, press the display control button labeled  ; to move 
back a screen, press the display control button labeled  . Press   or   until 
the feature you want to use appears on the second line.
The following flowchart (Figure 5) shows the default features for the three feature option screens. 
These are the 12 softkey features available when the voice terminal (with display) is shipped from 
the factory. Also, see “Other Softkey Features That May Be On Your Display” in this section.
Next
PrevNextPrev
 Figure 5.   The Three Default Feature Option Screens 
Note:  An error tone (one beep) sounds when you have made a mistake in your softkey entries. 
Press 
 at any time to exit softkey mode and return to Normal (call-handling) Mode.
LWC       CnLWC      AutCB      Timer
CFrwd    CPark    TmDay    PCall
Prog          Pause         Mark        Wait
Leave
Wo r d
CallingCancel
LW C
Automatic
CallbackTi me r
Call
ForwardingCall
Park
Time/
DatePriority
Calling
Abbreviated
Dialing (AD)
ProgramAD
Pause
AD 
MarkAD
Wa i t
Exit