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Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

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Page 61

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-19 Attendant Performance Report 
3
Analyzing Customer Supplied
(Theoretical) Data
For an installed  system, the measurement rep orts are always rec ommend ed  over 
theoretic al d ata d erived from traffic  tab les. However, it is rec og nized  there are 
oc c asions when the use of traffic  tab les is nec essary and  desirab le. For 
examp le, as a p art of respond ing  to a req...

Page 62

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-20 Attendant Performance Report 
3
Example:
Given the following  d ata, estimate the Sp eed  of Answer:
nTime Talk =  43 CCS
nTime Held  =  4 CCS
nCalls Answered =  170
nUsing  Time Talk, Time Held , and  Calls Answered , the c alc ulations ind ic ate 
AWT=  27.6 Sec ond s
nNumber of Attend ant Positions Staffed  =  2
nCalls Aband oned  =  3
nUsing  Calls Answered , Calls Ab and...

Page 63

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-21 Attendant Performance Report 
3
Figure 3-1. Estimating the Speed of Answer
5. To d etermine the p erc entag e of c alls that exp erienc e a d elay, use 
the Averag e Delay in Multip les of Averag e Hold ing  Time that is 
c losest to the exp ec ted  AOL.
a. In the Erlang -C Infinite Queue Cap ac ity table shown in 
Figure 3-1
, loc ate the row that c orresp ond s to two working...

Page 64

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-22 Attendant Performance Report 
3
Figure 3-2. Estimating the Percentage of Delayed Calls
6. To d etermine the Averag e Delay of the Delayed Calls, p roc eed  as 
follows:
a. In Figure 3-3
, loc ate the .700 c olumn.
b . Read  d own this c olumn until it intersec ts the row with two 
servers. (The value at the intersec tion is 1.40. This is the 
Averag e Delay of Delayed Calls in...

Page 65

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-23 Attendant Performance Report 
3
Estimating the Number of Attendant Positions Required
Given the ap prop riate variables, you c an estimate the number of attendant 
p ositions req uired  to ac hieve a d esired Sp eed  of Answer. You need  the following :
nErlang-C CCS Cap ac ity Tables
nAWT
nAOL
nDesired  Sp eed  of Answer
Example:
For this examp le, we c ontinue with the p...

Page 66

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-24 Attendant Performance Report 
3
Figure 3-5. Estimating Attendant Position Requirements
Estimating Percent Occupancy
To d etermine the p erc ent oc c up anc y (total time) you need  the following  d ata:
nNumber of attendant p ositions staffed
nAOL
Example:
For this examp le we c ontinue with the p revious example’s data; that is:
nAOL =  47.83 CCS
n# of p ositions staffed  =  2...

Page 67

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-25 Automatic Circuit Assurance 
3
Automatic Circuit Assurance
This sec tion d esc rib es the p arameters and  measurements rep orts for the 
Automatic  Circ uit Assuranc e (ACA) feature. Sp ec ific ally, these two rep orts are 
id entified  as the ACA Parameters rep ort and  ACA Measurements rep ort.
The ACA feature c an b e used  to id entify p ossib le malfunc tioning  trunks b y...

Page 68

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-26 ACA Parameters Report 
3
ACA Parameters Report
The ACA Parameters rep ort lists all trunk g roups in the system and  d isp lays the 
c urrent d efinitions (p arameters) for long  and short holding  times.
NOTE:
The p arameters are ad ministered  on the trunk g roup  sc reens.
Command
To d isp lay the ACA Parameters rep ort: 
1. Type list aca-parameters [number 
x] [to number x]...

Page 69

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-27 ACA Parameters Report 
3
Screen
Screen 3-6 shows a typ ic al sc reen for the ACA Parameters rep ort. Table 3-4 
d esc rib es the d ata field s p resented  in the ACA Parameters rep ort.
Screen 3-6. Typical ACA Parameters report
Table 3-4. ACA Parameters Report 
Field Description
Group 
NumberA uniq ue numb er (assig ned  d uring  ad ministration) that 
id entifies eac h trunk g...

Page 70

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-28 ACA Parameters Report 
3
Group Type
The typ e of trunk. The system allows the following  trunk typ es:
nAcc ess (access
)
nAd vanc ed  Private Line Termination (aplt
)
nCentral Offic e (co
) or Pub lic  Network Servic e
nCustomer Provid ed  Eq uip ment (cpe
)
nDig ital Multip lexed  Interfac e-Bit Oriented Sig naling  
(dmi-bos
)
nDirec t Inward  Dialing  (did
)
nDirec t Inward...
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