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Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide
Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide
Here you can view all the pages of manual Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide. The Lucent Technologies manuals for Communications System are available online for free. You can easily download all the documents as PDF.
Page 61
DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-19 Attendant Performance Report 3 Analyzing Customer Supplied (Theoretical) Data For an installed system, the measurement rep orts are always rec ommend ed over theoretic al d ata d erived from traffic tab les. However, it is rec og nized there are oc c asions when the use of traffic tab les is nec essary and desirab le. For examp le, as a p art of respond ing to a req...
Page 62
DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-20 Attendant Performance Report 3 Example: Given the following d ata, estimate the Sp eed of Answer: nTime Talk = 43 CCS nTime Held = 4 CCS nCalls Answered = 170 nUsing Time Talk, Time Held , and Calls Answered , the c alc ulations ind ic ate AWT= 27.6 Sec ond s nNumber of Attend ant Positions Staffed = 2 nCalls Aband oned = 3 nUsing Calls Answered , Calls Ab and...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-21 Attendant Performance Report 3 Figure 3-1. Estimating the Speed of Answer 5. To d etermine the p erc entag e of c alls that exp erienc e a d elay, use the Averag e Delay in Multip les of Averag e Hold ing Time that is c losest to the exp ec ted AOL. a. In the Erlang -C Infinite Queue Cap ac ity table shown in Figure 3-1 , loc ate the row that c orresp ond s to two working...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-22 Attendant Performance Report 3 Figure 3-2. Estimating the Percentage of Delayed Calls 6. To d etermine the Averag e Delay of the Delayed Calls, p roc eed as follows: a. In Figure 3-3 , loc ate the .700 c olumn. b . Read d own this c olumn until it intersec ts the row with two servers. (The value at the intersec tion is 1.40. This is the Averag e Delay of Delayed Calls in...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-23 Attendant Performance Report 3 Estimating the Number of Attendant Positions Required Given the ap prop riate variables, you c an estimate the number of attendant p ositions req uired to ac hieve a d esired Sp eed of Answer. You need the following : nErlang-C CCS Cap ac ity Tables nAWT nAOL nDesired Sp eed of Answer Example: For this examp le, we c ontinue with the p...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-24 Attendant Performance Report 3 Figure 3-5. Estimating Attendant Position Requirements Estimating Percent Occupancy To d etermine the p erc ent oc c up anc y (total time) you need the following d ata: nNumber of attendant p ositions staffed nAOL Example: For this examp le we c ontinue with the p revious example’s data; that is: nAOL = 47.83 CCS n# of p ositions staffed = 2...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-25 Automatic Circuit Assurance 3 Automatic Circuit Assurance This sec tion d esc rib es the p arameters and measurements rep orts for the Automatic Circ uit Assuranc e (ACA) feature. Sp ec ific ally, these two rep orts are id entified as the ACA Parameters rep ort and ACA Measurements rep ort. The ACA feature c an b e used to id entify p ossib le malfunc tioning trunks b y...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-26 ACA Parameters Report 3 ACA Parameters Report The ACA Parameters rep ort lists all trunk g roups in the system and d isp lays the c urrent d efinitions (p arameters) for long and short holding times. NOTE: The p arameters are ad ministered on the trunk g roup sc reens. Command To d isp lay the ACA Parameters rep ort: 1. Type list aca-parameters [number x] [to number x]...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-27 ACA Parameters Report 3 Screen Screen 3-6 shows a typ ic al sc reen for the ACA Parameters rep ort. Table 3-4 d esc rib es the d ata field s p resented in the ACA Parameters rep ort. Screen 3-6. Typical ACA Parameters report Table 3-4. ACA Parameters Report Field Description Group NumberA uniq ue numb er (assig ned d uring ad ministration) that id entifies eac h trunk g...
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DEFINITY Enterprise Communication Server Release 8.2 Reports Guide 555-233-505 Issue 1 April 2000 Traffic Data Analysis 3-28 ACA Parameters Report 3 Group Type The typ e of trunk. The system allows the following trunk typ es: nAcc ess (access ) nAd vanc ed Private Line Termination (aplt ) nCentral Offic e (co ) or Pub lic Network Servic e nCustomer Provid ed Eq uip ment (cpe ) nDig ital Multip lexed Interfac e-Bit Oriented Sig naling (dmi-bos ) nDirec t Inward Dialing (did ) nDirec t Inward...