Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
System Printer and Report-Scheduler 
2-11 Report Scheduler 
2
Remove Command 
Th e  remove report-scheduler
 c ommand  is used  to remove a rep ort from the 
Rep ort Sc hed uler. To disp lay this sc reen, enter the remove report-scheduler 
xx 
c ommand , where xx c orresp ond s to the Job  Id . Screen 2-6
 d ep ic ts this sc reen. 
Table 2-5
 d esc rib es the d ata field s for the sc reen. Print...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
System Printer and Report-Scheduler 
2-12 Report Scheduler 
2
.
Screen 2-6. Remove Report Scheduler 
NOTE:
All field s are d isp lay-only. Onc e the user verifies the id entified  rep ort is the 
one to b e removed , it is then nec essary to p ress 
RETU RN. Following  this 
ac tion, the system waits for the next c ommand .
Table 2-5. Remove Report Scheduler Command Screen
Field Description
Job Id
The uniq...

Traffic Data Analysis 
3-1 How This Chapter Is Organized 
3
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
3
Traffic Data Analysis
How This Chapter Is Organized
This c hapter d esc rib es all of the traffic  measurement reports, exc lud ing  history, 
p roc essor oc c upanc y, and  sec urity rep orts. The rep orts are in alp hab etic al 
ord er. Eac h rep ort d esc rip tion inc lud es the following  elements:
nAn exp lanation of the report
nThe full c...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-2 How This Chapter Is Organized 
3
nCall Coverage Measurements
. Describes the Principal Coverage and 
Coverag e Path measurement rep orts availab le with DEFINITY systems.
nDS1 Link Performance Measurements
. Describes performance 
measurements for DS1 links. The reports available inc lud e d etailed  log  
and  summary rep orts.
nDS1 Converter Link Performance Measurements
....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-3 General Information about Reports 
3
nTrunk Groups
. Desc rib es the traffic , outag e, lig htly used  and  
measurements/selection rep orts, call-b y-c all (CBC), p erformance and  
status rep orts for Trunk Group s; it also p rovid es the valid ation and  analysis 
of the d ata p rovid ed  in the rep orts.
nWideband Trunk Groups
. Desc rib es the Wid eb and  Trunk Group...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-4 Attendant Group Reports 
3
Attendant Group Reports
The Attend ant Group  rep orts are used  to assess the q uality of servic e p rovid ed  
to c ustomers c alling  throug h the Listed  Direc tory Numb ers, and  to fac ilitate the 
manag ement of the attend ant g roup  so it is neither under- nor over-staffed .
The Attend ant Group  Measurements c onsist of two rep orts: The...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-5 Attendant Group Report 
3
Table 3-1. Attendant Group Report 
Field Description
Grp Siz
Group  Size. The numb er of attend ant p ositions (c onsoles) 
ad ministered  for the g roup s.
Meas Hour
Measurement Hour. The hours rep resented are ind ic ated  b y 
the lab els in the rig ht-hand  c olumn (YEAS PEAK — the hours of 
yesterd ay’s p eak activity, TODAY PEAK — tod ay’s p eak...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-6 Attendant Group Report 
3
Calls 
QuedCalls Queued. The total number of c alls placed in the attendant 
q ueue (d elayed ) b ec ause no attend ants are availab le. Calls 
remain in the q ueue:
nUntil an attendant b ec omes availab le and  the c all is 
c onnec ted .
nUntil the c aller, while waiting  in the q ueue, ab and ons the 
call (hangs up) before an attendant is available....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-7 Attendant Group Report 
3
Time 
Avail 
(cont.)Consoles may b e administered  either with their own uniq ue 
extension numb er or without any extension numb er. For the 
“ with extension numb er”  c ase, traffic  measurements for 
outg oing  c alls and  inc oming  c alls to the extension are allotted  
to the c onsole’s extension numb er and  not to the attend ant 
g roup . For...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-8 Attendant Group Report 
3
Time Talk
Also referred to as Talk  Time. The total time, d uring  the 
measurement interval, attend ant(s) are ac tive or talking  on a 
loop  (measured  in CCS).
Talk time is not started  until the c all is answered  b y the 
attend ant. The d uration of time b etween the c all terminating  at 
the attend ant c onsole and when the c all is answered is...