Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-79 Hunt Group Reports 
3
Hunt Group Reports
This sec tion d esc rib es the traffic  measurements, p erformanc e, and  status 
rep orts for ACD/UCD/DDC Hunt Group s.
For more d etailed  ACD measurements, the BCMS or CMS op tion is 
rec ommend ed. Contac t your Luc ent Tec hnolog ies Ac c ount Team.
Hunt Groups Report
The Hunt Groups rep ort lists the hunt g roup s on your system....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-80 Hunt Groups Report 
3
Screen
Screen 3-25 shows a typ ic al sc reen for the Hunt Group s rep ort. Table 3-21 
describes the data presented in the Hunt Groups report.
Screen 3-23. Hunt Groups report
Table 3-19. Hunt Group Measurements Report 
Field Description
Grp  No.
Group Numb er. This display-only field  shows the numb er of a 
hunt group.
Grp  
Name/Ext
Group Name/Extension....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-81 Hunt Groups Report 
3
MCHMultip le Call Hand ling. This d isp lay-only field  shows the MCH 
typ e assig ned  to the hunt g roup .
nnone
—
nreq
—For on-req uest
none
—For one-forc ed
nper
—For one-p er-skill
nmany
—For many-forc ed
Que Siz
Queue Size. This d isp lay-only field shows the maximum 
numb er of c alls that c an b e in q ueue for the hunt g roup .
No. Mem
Numb er of...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-82 Hunt Group Members Report 
3
Hunt Group Members Report
The Hunt Group Members report helps you administer a split or skill to verify that 
all agents are logged out and to identify any agents logged in. This report lists all 
logg ed  in ag ents for a sp lit or skill, or limits the list to a rang e of log in IDs or 
p hysic al extensions.
NOTE:
You c an use the list members...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-83 Hunt Group Members Report 
3
Screen
Screen 3-25 shows a typ ic al sc reen for the Hunt Group s Memb ers rep ort. Table 
3-21 desc rib es the d ata p resented  in the Hunt Groups Memb ers report.
Screen 3-24. Hunt Group Members report
Table 3-20. Hunt Group Measurements Report 
Field Description
Group  
NumberThe number of the hunt g roup .
Group  Name The name ad ministered  for...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-84 Hunt Group Members Report 
3
Log in ExtLogin ID Extension (EAS only). The login ID extension of the 
hunt g roup  memb er.
Log in Name
Login ID Name (EAS only). The log in ID extension name of the 
hunt g roup  memb er.
Ag t Prf
Call Hand ling  Preferenc e (EAS only). The call handling 
p referenc e routes c alls b ased  on ag ent skill level, greatest 
need , or p erc ent alloc...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-85 Hunt Group Measurements Report 
3
Hunt Group Measurements Report
The Hunt Group Measurements Report assists you in monitoring and managing 
the DDC and  UCD hunt g roup s and  ACD sp lits. These features p ermit inc oming  
c alls to b e terminated  d irec tly to a p rearrang ed  g roup  of answering  p ositions.
This rep ort shows hunt g roup  measurements for yesterd ay’s p...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-86 Hunt Group Measurements Report 
3
Screen
Screen 3-25 shows a typ ic al sc reen for the Hunt Group  Measurements rep ort, 
using the last-hour op tion. The time and  d ate the rep ort is requested  d isp lays at 
the top  rig ht. Table 3-21
 d esc rib es the d ata presented  in the Hunt Group  
Measurements rep ort.
Screen 3-25. Hunt Group Measurements Report 
Table 3-21. Hunt...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-87 Hunt Group Measurements Report 
3
Total 
UsageThe sum of all times (in CCS) that the memb ers of a hunt g roup  
are b usy on hunt g roup  c alls. Total Usag e is the most 
imp ortant p arameter for this rep ort. The maximum p ossib le 
usage is: 
Suggested Action:
 If the Total Usag e numb er ap p roac hes 
the total CCS, you may c onsid er ad d ing  another extension to 
the...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-88 Hunt Group Measurements Report 
3
Que SizeQueue Size. The leng th of the q ueue assig ned  to the hunt 
g roup  d uring  ad ministration. 
Recommendations:
 There are no spec ific  g uid elines for 
setting queue size. However, the following  g eneral 
rec ommendations ap p ly. The q ueue size should  b e larg er 
than the g roup size; b ut, typ ic ally not more than three times...