Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-89 Hunt Group Measurements Report 
3
Data Analysis Guidelines
The following guid elines are intend ed  to show an easy method  for determining  
whether c urrently rep orted  d ata is ac c ep tab le or not. These g uid elines represent 
the minimum you should  d o to verify the rec orded  measurement values are 
c onsistent with exp ec ted  and  historic  values. You should  p...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-90 Hunt Group Measurements Report 
3
Important Considerations for Both 
ACD and Non-ACD Hunt Groups
1.To t a l  U s a g e : If the extension is a memb er of more than one hunt g roup , 
then Total Usage is only ac c umulated  for the g roup  that answers the c all. 
But, Time Avail is d ec remented  for all g roup s. For examp le, assume 
extension x3000 b elong s to hunt g roups...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-91 Hunt Group Measurements Report 
3
For ACD Hunt Groups
1.Calls Aband : If the c aller hang s-up  when the c all is in q ueue or while 
ring ing  at the ag ent’s p osition, the c all is c ounted  as ab and oned . If all 
memb ers of an ACD sp lit are logg ed  out or in Aux-work mod e, inc oming  
ACD c alls are not q ueue for the sp lit and , therefore, are never c ounted  as 
ab...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-92 Hunt Group Measurements Report 
3
For d emonstration p urp oses, we c onsid er a hunt g roup  with 3 c alls. Assume the 
c all durations were of 480, 300, and  220 sec ond s. 
Figure 3-9. Estimating Attendant Position Requirements
Average Holding Time
With the numb er of Calls Answered  and  the numb er for Total Usag e, the averag e 
leng th of time the hunt g roup  members sp...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-93 Hunt Group Performance Report 
3
Hunt Group Performance Report
The Hunt Group Performanc e rep ort g ives the slowest hourly averag e sp eed of 
answer for eac h hunt g roup  for either the p revious d ay or the c urrent day 
(yesterd ay or tod ay) along  with the hour the measurement oc c urred . The rep ort 
d isp lays the information b oth g rap hic ally and  numeric ally....

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-94 Hunt Group Performance Report 
3
Table 3-22. Hunt Group Performance Report
Field Description
 No.
 Numb er. A numb er that id entifies eac h hunt g roup.
 Size
The numb er of extensions assig ned  to the hunt g roup  (not 
necessarily staffed ).
 Type
Id entifies the typ e of hunt g roup , whic h may b e one of the 
following :
nDDC - d irec t d ep artment c alling
nUCD -...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-95 Hunt Group Status Report 
3
Hunt Group Status Report
The Hunt Group Status rep ort gives an instantaneous ind ic ation of the load  
p end ing  (numb er of c alls waiting  to b e servic ed ) for various hunt g roup s. The 
rep ort also ind ic ates the leng th of time the old est c all in the q ueue has b een 
waiting  for service.
NOTE:
The information on this rep ort is up d...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-96 Hunt Group Status Report 
3
Screen 3-27. Hunt Group Status Report
Table 3-23. Hunt Group Status Report
Field Description
#
Group Numb er. The numb er that id entifies the hunt g roup s.
S
Group Size. The numb er of extensions assig ned  to the hunt g roup  (not 
nec essarily staffed ).
A
Ac tive Hunt Group  Memb ers. The numb er of memb ers in a g roup  c urrently 
active (only)...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-97 LAN Performance Reports 
3
LAN Performance Reports 
These rep orts p rovid e a 24-hour history of imp ortant p ac ket-level statistic s from 
whic h you c an infer some LAN p erformanc e c harac teristic s.  For examp le, 
nhigh c ollision c ounts c ould ind ic ate hig h traffic  on the LAN seg ment 
(c ong estion on the b us). 
nhigh Cyc lic  Red und anc y Chec k (CRC—d etec ts...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Traffic Data Analysis 
3-98 LAN Performance Reports 
3
Screens
Screen 3-28 shows a typ ic al sc reen for the C-LAN Ethernet Performanc e 
Measurement rep ort. Table 3-24
 d esc rib es the d ata field s presented  in the 
rep ort.
Screen 3-28. C-LAN Ethernet Performance Measurement Report
Table 3-24. C-LAN Ethernet Performance Measurement Report
Field Description
DateThe d ate that the d ata was c ollec ted...