Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
697 Hunt Group 
17
Field descriptions for page 1
Screen 98. Hunt Group screen
Screen 99. Hunt Group screen when Queue and Vector are n
The two Extension fields display only when the Calls Warning Port and the Time 
Warning Port fields are 
x.
change hunt-group 4 Page 1 of X
HUNT GROUP
Group Number: 4__ ACD? 
Group Name: ____________________________ Queue? Group Extension: ____ Vector? Group Type: Coverage...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
698 Hunt Group 
17
Screen 100. Hunt Group screen when Queue and Vector are y
The two Extension fields display only when the Calls Warning Port and the Time 
Warning Port fields are x.
Screen 101. Hunt Group screen when Queue is y and Vector is n
Group Number
This is a display-only field when the screen is accessed using an administration 
command such as 
add or change.
change hunt-group x Page 1 of X
HUNT...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
699 Hunt Group 
17
ACD
Indicates whether Automatic Call distribution is used. This field cannot be set to y 
if, on the System-Parameters Customer-Options screen, the ACD field is 
n.
Group Name
Enter a character string that uniquely identifies the group (for example, parts 
dept, purchasing, or sales dept).
Queue
Specifies a queue for the hunt group.
Group Extension
Enter an unused extension number to be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
700 Hunt Group 
17
Group Type
There are six group types: Uniform Call Distribution (ucd-mia and ucd-loa), 
Direct Department Calling (DDC), and Expert Agent Distribution (ead-mia and 
ead-loa). Each option uses a different method to select an agent for a call when 
two or more agents are available. 
ucd-loa and ead-loa cannot be entered in the 
Group Type field unless the CentreVu Advocate field on the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
701 Hunt Group 
17
Coverage Path
Enter a coverage path number. This assigns a coverage path for the hunt group. 
The coverage path is assigned using the Coverage Path screen. Does not appear if 
the Vector field is 
y
TN
Enter the Tenant Partition number.
Night Service Destination
Enter the destination where calls to this split will redirect when the split is in the 
night service mode. Not all features will...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
702 Hunt Group 
17
Security Code
Enter a 4-digit security code (password) used for the Demand Print feature.
ISDN Caller Disp
This field is required if, on the System-Parameters Customer-Options screen, the 
ISDN-PRI or ISDN-BRI Trunks field is 
y.
Queue Length
Appears if the Queue field is 
y. Enter the maximum number of calls that can be in 
the queue at the same time. This field must have an entry when...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
703 Hunt Group 
17
(Calls Warning) Port
Appears if the Queue field is 
y. Enter the seven-character port number assigned to 
connect the optional external Auxiliary Queue Call Warning Threshold lamp that 
will flash when the number of calls in queue has exceeded the queue warning 
threshold (assigned in Calls Warning Threshold). 
NOTE:
This port is assigned to an Analog Line circuit pack or given an X...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
704 Hunt Group 
17
Time Warning Threshold
Appears if the Queue field is 
y and when the Calling Warning Port and the Time 
Warning Port fields are 
X. Enter the time in seconds that a call can remain in the 
queue before the System flashes the Queue status lamps (feature buttons assigned 
members phones) and the Auxiliary Queue Time Warning lamp assigned to this 
split/skill. 
(Time Warning) Port
Appears if...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
705 Hunt Group 
17
Field description for page 2
Page 2 of the Hunt group screen appears only when the ACD field on page 1 is 
y. 
If the ACD field is 
n, page 3 becomes page 2 and all subsequent page numbers are 
decreased by one.
The Timed ACW Interval field appears only if, on the System-Parameters 
Customer-Option screen, the Timed ACW field on page 3 is 
y.
The following screen shows Field descriptions...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
706 Hunt Group 
17
Screen 104. Hunt Group screen when Vector is n and Queue is y
Screen 105. Hunt Group screen when Queue and Vector are y
Skill
Only appears if, on the System-Parameters Customer-Options screen, the Expert 
Agent Selection field is 
y.
If this field is 
y, then the Group Type field must be ucd or ead.
Valid entries Usage
y/n
Enter y if this hunt group is to be an EAS skill. 
change...