Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
677 Feature-Related System Parameters 
17
For information on CentreVu® Advocate, please contact your Lucent Account 
Executive or see the CentreVu® Advocate User Guide (585-215-855).
Service Level Supervisor Call Selection 
Override
This field  determines whether DEFINITY ECS changes agents’ call handling 
preferences when a skill using Service Level Supervisor exceeds its Level 1 
threshold.
For information...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
678 Feature-Related System Parameters 
17
Logout Reason Code Type
Call Management System Parameters:
Adjunct CMS Release
Specifies the release of the CMS adjunct used with the system. 
ACD Login Identification Length
Enter the number of digits for an ACD Agent Login ID if Expert Agent Selection 
(EAS) on the System-Parameters Customer-Options screen is 
n. If BCMS/VuStats 
Login IDs is 
y, the ACD Login ID...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
679 Feature-Related System Parameters 
17
BCMS/VuStats Measurement Interval
You can enter 
half-hour or hour for polling and reporting measurement data if the 
BCMS (Basic) and/or the VuStats on the System-Parameters Customer-Options 
screen is 
y.
BCMS/VuStats Abandon Call Timer (seconds)
Specifies the number of seconds before calls are considered abandoned. Calls with 
talk time that is less than this...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
680 Feature-Related System Parameters 
17
Remove Inactive BCMS/VuStats Agents
If option yes is used, agents are removed from reports when they have no staff 
time during the previous 7 days. If option no is used, the agents remain on the 
report even if they have no staff time for any period of time.
Field descriptions for page 10
Screen 94. Feature-Related System Parameters screen
Automatic Exclusion by...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
681 Group Paging Using Speakerphone 
17
Automatic Exclusion with Whisper Page
Appears when Automatic Exclusion by COS field is 
y.
Recall Rotary Digit
This establishes the digit to use for rotary phones to receive recall dial tone. 
Dialing this digit simulates switch hook flash so that users of rotary phones can 
use features such as conference and transfer. The phone must also be administered 
to use the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
682 Group Paging Using Speakerphone 
17
Screen 95. Group Paging Using Speakerphone screen
Group Number
This field displays the identifying number the switch assigns to the group when it 
is created.
Group Extension
Group Name 
Valid entries Usage
An extension 
numberAssign the extension users will dial to page the members of this 
group.
Valid entries Usage
1 to 27 
charactersEnter a name that’s informative...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
683 Hospitality 
17
COR
Ext
Name
When you save your changes, the switch fills in this display field with the name 
assigned to each extension on the Station screen.
Related topics
Refer to ‘‘
Paging over speakerphones’’ on page 381 for complete instructions.
Refer to ‘‘
Group paging’’ on page 1343 for a description of the feature.
Hospitality
This screen is used to implement the system parameters associated...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
684 Hospitality 
17
Field descriptions for page 1
Screen 96. Hospitality 
Message Waiting Configuration
This indicates whether message waiting notification requests and changes are 
being exchanged between the server and the PMS.
Controlled Restrictions Configuration
This indicates whether controlled restriction information is being exchanged 
between the server and the PMS. 
Valid entries Usage
act-nopms...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
685 Hospitality 
17
Housekeeper Information Configuration
This indicates whether housekeeper information is being exchanged between the 
server and the PMS. 
Number of Housekeeper ID Digits
Extension of PMS Log Printer 
This is a valid data extension number that is assigned to the data module 
connected to the PMS/Log printer. 
Extension of Journal/Schedule Printer
This is a valid data extension number that...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
686 Hospitality 
17
Client Room Coverage Path Configuration
This indicates whether the server and the PMS exchange coverage path 
information for guest stations. 
Default Coverage Path for Client Rooms
This applies only to stations with a “client room” class of service in the 
“occupied” mode. This field is used for transparent or ASCII mode. The value in 
this field is also used during a translation save as...