Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
667 Feature-Related System Parameters 
17
Misoperation Alerting
Misoperation Alerting should not be enabled if Call Prompting is optioned.
Repetitive Call Waiting Tone
Allow Conference via Flash
Repetitive Call Waiting Interval (sec)
Vector Disconnect Timer (min)
Enter the number of minutes, or blank that a trunk should remain connected to a 
vector.
Valid entries Usage
y
Enter y for misoperation recall...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
668 Feature-Related System Parameters 
17
Network Feedback During Tone Detection
Hear Zip Tone Following VOA?
This tone alerts a telephone user that the announcement has completed and a caller 
is now connected. CallMaster set and attendant console users hear double zip tone 
following the announcement. All other telephone users hear single zip tone. 
NOTE:
This field does not effect auto-answer zip tone...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
669 Feature-Related System Parameters 
17
Station Tone Forward Disconnect
Tone Forward Disconnect applies to any station other than one administered as a 
data endpoint, an attendant console, a BRI phone, an auto answer, or as an 
Outgoing Call Management (OCM) agent.
Level of Tone Detection
For the most part, this option is no longer required in today’s switching 
environment. It may be useful if your users...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
670 Feature-Related System Parameters 
17
Date Format on 6400/8400 Terminals
The format of the date as displayed on the telephones.
On-hook Dialing on 6400/8400 Terminals
For 6400/8400 telephone users with speakerphones.
The next four fields control station-to-switch recall signal timing. If a flashhook 
interval (recall window) is required, the upper and lower bounds of the interval 
can be administered. An...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
671 Feature-Related System Parameters 
17
Upper Bound (msec)
Specifies the upper bound of the flashhook interval. Specifies the upper bound of 
the station-to-switch recall signal timing interval in milliseconds. Appears when 
Flashhook Interval is 
y. 
Lower Bound (msec)
The lower bound of the station-to-switch recall signal timing interval in 
milliseconds. Specifies the lower bound of the flashhook...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
672 Feature-Related System Parameters 
17
Enforce PNT-to-PNT Restrictions
This field appears only if Italian Protocol Enabled is 
y.
Field descriptions for page 8
Screen 92. Feature-Related System Parameters screen
Call Center System Parameters:
Expert Agent Selection (EAS) Enabled
To enable this field, either no ACD or vectoring hunt groups may exist or, existing 
ACD or vectoring hunt groups must be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
673 Feature-Related System Parameters 
17
Minimum Agent-LoginID Password Length
Enter the minimum number of digits that must be administered as an EAS Agent’s 
LoginID password. Only appears if Expert Agent Selection (EAS) on the 
System-Parameters Customer-Options screen is 
y.
Direct Agent Announcement Extension
Direct Agent Announcement Delay
Only appears if Expert Agent Selection (EAS) or ASAI on the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
674 Feature-Related System Parameters 
17
is ready. The delay commences when the first group of digits has been outpulsed. 
Only appears if Vectoring (Basic) on the System-Parameters Customer-Options 
screen is 
y.
Converse Signaling Tone/Pause
Only appears if Vectoring (Basic) and DTMF on the System-Parameters 
Customer-Options screen are 
y. In the Signaling Tone field, enter the length in 
milliseconds of...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
675 Feature-Related System Parameters 
17
Interflow-qpos EWT Threshold
Part of enhanced Look-Ahead Interflow. Any calls predicted to be answered 
before this threshold will not be interflowed (therefore saving CPU resources).
Service Observing Warning Tone
Service Observing (Basic) on the System-Parameters Customer-Options screen 
must be 
y before this field may be administered.
!CAUTION:
The use of Service...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Screen reference 
676 Feature-Related System Parameters 
17
Field descriptions for page 9
Screen 93. Feature-Related System Parameters screen
Agent and Call Selection Parameters:
MIA Across Splits or Skills?
ACW Agents Considered Idle
Call Selection Measurement
This field determines how DEFINITY ECS selects a call for an agent when the 
agent becomes available and there are calls in queue.
Valid entries Usage
y/n
 Enter y to...