Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Terms You Need to Know5-5
VDN Assignment Wizard   The window that displays after you select it 
from the Tools menu or toolbar in the 
CentreVu Framework window. It 
consists of several dialog boxes in sequence; for example, one filters and 
selects the VDNs you wish to assign, and another performs the 
assignment(s).
VDN Skill Preferences  Up to three skill(s) can be assigned to a VDN. 
Calls use VDN skills for routing based on your...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Starting the VDN Assignment Wizard5-6
............................................................................................................................................................................................................................................................Starting the VDN Assignment Wizard
ProcedureUse the steps below to start VDN Assignment Wizard for Microsoft Corp. 
Windows 95/98
 or Microsoft Corp....

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Disconnecting and exiting the wizard5-7
............................................................................................................................................................................................................................................................Disconnecting and exiting the wizard
ProcedureTo exit any window in the wizard, select the Cancel  button, or press Esc  
on your keyboard.
To exit...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using the VDN Assignment Wizard5-8
Using the VDN Assignment Wizard
............................................................................................................................................................................................................................................................Overview
PurposeThis section introduces you to VDN Assignment window features as they 
appear both before and after...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Basic VDN Assignment Wizard Features5-9
............................................................................................................................................................................................................................................................Basic VDN Assignment Wizard Features
OverviewThis section describes the VDN Assignment  Wizard as it appears before 
you connect to a CMS server....

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Basic VDN Assignment Wizard Features5-10
Minimize, maximize/
restore and close
buttonsA common convention. The buttons in the upper right-hand corner adjust 
the size of the current window, or close it. 
ButtonsThe windows contain buttons to help you complete your tasks.
These four buttons appear on the windows of the VDN Assignment 
Wizard:
Button Function
Cancel Closes the wizard without making or changing any 
assignments.
Back...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-11
............................................................................................................................................................................................................................................................Using VDN Assignment Windows
OverviewThe following describes how to use the three windows that comprise the 
VDN Assignment Wizard.
Welcome windowTo use...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-12
...........................................................................................................................................................................
2Select (for example, by clicking to highlight it) the ACD for which you 
wish to do VDN Assignment(s), as shown in the following figure....

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-13
VDN Selection windowTo use the next window to select VDNs for which to make assignments, do 
the following:
...........................................................................................................................................................................
1Leave the Filter: text box blank if you want to display a list of all VDNs 
Available for Selection on the Selected ACD....

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-14
The following figure shows the filtered list of VDNs Available for Selection:
...........................................................................................................................................................................
2Select one or more VDNs you want to administer from the filtered list of 
VDNs Available for Selection, using any of the following methods: 
• Highlight the...