Lucent Technologies CentreVu Visual Vectors Release 8 User Guide

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-15
You may deselect one or more VDN(s) by reversing any of these actions, 
for example using the up arrowhead button 
­ to move highlighted VDNs in 
the Selected: list box back to the Available for Selection: list box.
Result:  The following figure shows the Selected list of VDNs below the 
filtered list of VDNs Available for Selection....

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-16
Edit Assignment windowTo use the last window of the VDN Assignment Wizard, do the following:
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1Confirm that the Selected ACD and Selected VDNs are correct.
Result:  The following figure shows the Selected ACD and Selected 
VDNs: 

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-17
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2Select the Edit button to assign the Selected VDN(s) to a vector or 
change other VDN object properties.
Result:  If you selected one VDN, the property window for that VDN will 
show editable values in its property fields. If you...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-18
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3Select a Vector Id from the drop-down list of available vectors. If the 
Selected VDN(s) already are assigned to a common vector, it is the 
default selection. 
If the selected VDN is not already assigned to a vector, then [none] is...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-19
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4Select one or more skill preferences from the drop-down lists of 
available skills (if the EAS feature has been purchased and enabled on 
the selected ACD). If the Selected VDN(s) already are assigned  a 
common skill, they are the...

  VDN Assignment Wizard CentreVu Visual Vectors User Guide Release 8
Using VDN Assignment Windows5-20
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5Select the OK button to commit all the VDN Assignment(s) and any 
other changes to VDN properties and close the window. You may also 
select the Apply button to commit changes but leave the VDN 
Properties window open for further...

  Glossary CentreVu Visual Vectors User Guide Release 8
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Glossary
Accelerator Keys 
Keys that provide shortcuts to actions available on the menu.
Access Permissions
Permissions assigned to a user so that the user can access different areas of a server or 
administer specific entities (for example, splits/skills, trunk groups, vectors, and VDNs) of an ACD. 
Access permissions are specified as read or write permission. Read permission means the user 
can access and view data. Write permission means...

  Glossary CentreVu Visual Vectors User Guide Release 8
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Agent Skill 
An attribute that is associated with an ACD agent. Agent Skills can be thought of as the ability for 
an agent with a particular set of skills to  handle a call that requires one of a set of skills. An agent 
can be assigned  up to 20 skills. The meaning of each Agent Skill is defined by the customer. 
Examples of what could be considered skills are: the ability to speak a particular language or the 
expertise to handle a certain...

  Glossary CentreVu Visual Vectors User Guide Release 8
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Call Vectoring
A switch feature that provides a highly flexible method for processing ACD calls using VDNs and 
vectors as processing points between trunk groups and splits. Call vectoring permits treatment of 
calls that is independent of splits.
Similar to a computer program, a call vector is a set of instructions that control the routing of 
incoming calls based on conditions that occur in a call center environment. Examples of call vector...

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Data Collection Off
CMS is not collecting ACD data. If you turn off data collection, CMS will not void data on current 
call activity.
Data Collection On 
CMS is collecting ACD data.
Database 
A group of files that store ACD data according to a specific time frame:  current and previous 
intrahour real-time data and intrahour, daily, weekly,  and monthly historical data.
Database Item 
A name for a specific type of data stored in one of the...