Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-3
Perform Rollback? This installation 
did not complete. Would you like to 
rollback the changes that were made 
during the partial installation?
SEVERESelect Yes to delete files installed 
or reinstate files in the registry 
that were changed during the 
partial installation.
Setup has determined that CentreVu 
Supervisor 8.0 was previously 
unsuccessfully attempted to be 
installed on this computer....

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-4
Login Error Messages9
Use the following information to help you with problems you may encounter 
when logging into the CMS server.
Error Message Corrective Action
A bad or invalid WINSOCK.DLL 
was detected on the system. Please 
correct this problem and try again.Reinstall network stack.
An action cannot be completed 
because a component (cvsServer) is 
not responding. Choose “Switch 
To” to activate...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-5
This version of CentreVu 
Supervisor is not compatible with 
the software on your CentreVu 
CMS server. Please upgrade your 
PC with the appropriate version of 
CentreVu Supervisor. Contact 
your CentreVu CMS system 
administrator.Select a different server that has 
the CMS version you selected, or 
select a different CMS version 
(R3V6 or R3V8).
Contact your CentreVu CMS 
system administrator.
Could...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-6
Could not open the specified serial 
port. Please check communications 
settings, correct any problems, and 
try again.Check the settings under the 
Communications tab in the Options 
dialog box. Check to see if any 
other device is connected to the 
port, or if you have the correct port.
Could not resolve the hostname 
‘. Please check 
communications settings, correct 
any problems, and try againThe...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-7
The carrier detect signal was lost. This is a modem-related problem. 
Try connecting again. If the 
problem persists, contact your 
System Administrator.
The connection to the server has 
been lost, and CentreVu 
Supervisor must exit. Please try to 
connect again later.This is a network-related problem. 
A nonrecoverable break in the 
network was received. Try to log 
into the CMS server again. If...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-8
The maximum number of CentreVu 
Supervisor logins on the server has 
been reached. Please try again later.The number of users that have been 
authorized to use CentreVu 
Supervisor has been met. You will 
be denied login until the number of 
users fall below the authorized 
number. 
If you continue to have this 
problem, you can order more user 
licenses from the National 
Customer Care Center.
The...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-9
The server does not support this 
version of CentreVu Supervisor. 
Please contact your system 
administrator.There is an incompatibility 
problem between the server and 
CentreVu Supervisor. Upgrade the 
CMS server or install an older 
version of CentreVu Supervisor.
The server is currently in single-
user mode. Please try again later.You are logging into the CMS 
server when it is in single-user...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-10
Your new password must differ 
from the old by at least three 
character positions.Choose another password. It must 
have at least three different 
character positions than your old 
password. It also must have at 
least two alphabetic characters, at 
least one numeric or special 
character, and must be six 
characters in length.
Your password may not be the 
same as or this similar to your 
login...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-11
OCX and DLL Incompatibilities9
The CentreVu Supervisor application as well as other applications on your PC 
use OCX and DLL files. Some of the OCXs and DLLs that Supervisor uses 
may already exist on the PC because they are used by other applications. 
Problems can occur when Supervisor uses existing OCXs and DLLs that are an 
incompatible with what Supervisor needs. These problems may appear as...

   CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips9-12
Preserving CentreVu Supervisor User Profiles9
In the event that there is a failure during a new or upgrade Supervisor 
installation, the old software can be reinstalled; however, if the user has any 
preferences set, these will be lost. Use the following procedure to preserve user 
preferences before a new installation or upgrade:
1. In the Windows
* Explorer, locate the Lucent\CentreVu Supervisor...