Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
GL-11
Solaris 
SystemA multi-user operating system developed by sun 
Microsystems. The operating system on which CMS 
runs.
SplitA group of extensions that receives special-purpose 
calls in an efficient, cost-effective manner. Normally, 
calls to a split arrive primarily over one or a few trunk 
groups.
Standard 
ReportsThe set of reports that are delivered with the CMS or 
CentreVu Supervisor software.
Start MenuThe menu that appears...

   CentreVu Supervisor Version 8 Installation and Getting Started
GL-12
To o l t i psBrief descriptions that display when the 
mouse pointer is over a toolbar button.
Trunk Group 
ReportDisplays the status of each trunk in a selected 
trunk group.
UNIX SystemA multi-user operating system developed by 
AT&T in 1969. The operating system on the 
computer on which CMS runs.
User IDThe login ID for a CMS user.
VDNSee Vector Directory Number.
VDN ReportsA group of reports that show profiles of 
current VDN...

   CentreVu Supervisor Version 8 Installation and Getting Started
GL-13
Ve c to r  
Directory 
Number 
(VDN)An extension number that enables calls to 
connect to a vector for processing. A VDN is 
not assigned an equipment location. It is 
assigned to a vector. A VDN can connect calls 
to a vector when the calls arrive over an 
assigned automatic-in trunk group or when 
calls arrive over a dial-repeating (DID) trunk 
group and the final digits match the VDN.
Vector ReportA report that lists the number of...

   CentreVu Supervisor Version 8 Installation and Getting Started
GL-14 

CentreVu
Explorer
   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-1
IN
Index1
Symbols
% Axis c hec k b ox,7-34
Numerics
2-d imensional,7-333D Effec ts Tab,7-30Depth to Height,7-31
El ev a ti o n,7-30Projec tion,7-31Rotation,7-30
Viewing  Distance,7-31Width to Heig ht,7-313-d imensional,7-33
Rotating,7-46
A
About CentreVu Sup ervisor,1-1
Above Point, lab el p arameter,7-37ACD
Current,5-41, 7-6
Selec ting,6-4, 7-6Status Ind ic ators,5-26Action Buttons,5-40
Actions Menu,5-40,...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-2
Ac tions Menu, (c ontinued )
Mod ify,6-7Next,6-7, 6-12
Pr e v i o u s,6-7, 6-12Run,6-8Sc r i p t i n g,6-8
Se l e c t  t a b l e s,6-8St a r t,6-8Ad d Button,6-7, 6-10
Ad d/Remove Button,4-3Ag ent Administration Button,5-24, 5-30Ag ent Administration icon,7-39
Ag ent Real-Time ic on,7-39Ag ent Threshold s,7-62All Data, Exp orting,7-16
Allow xx sec ond s,8-21Ap plication Wind ow,8-10Ap ply Button,5-39
Auto Retry,8-21AutoPlay,...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-3
Buttons, (continued )
Delete,6-7Dictionary,5-24
Exc ep t i on s,5-24Exi t,6-7Find one,6-7, 6-12, 6-13, 6-15
Get c ontents,6-7Help,5-39List all,6-7, 6-11, 6-13, 6-15
List Devic es,6-7Log in,5-19Log out,5-24
Maintenance,5-25Mod ify,6-7Next,6-7, 6-12
OK,5-39Op tions,5-19, 5-21, 5-24Previous,6-7, 6-12
Pr in t  Se t up,7-53Rep o r t s,5-24Run,6-8
Sc r i p t,5-39, 6-8, 7-49Selec t tab les,6-8Sta r t,6-8
System Setup,5-25User...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-4
CentreVu Terminal Emulator, (c ontinued )
Messag es
Error
,8-23
Information,8-24
Profile menu,8-6Using,8-3, 8-9Wi n d o w,8-9to8-10
Ap p lic ation,8-10
Func tion keys,8-10
Menu b ar,8-10
Ti tl e  b a r,8-10
Chang e Ag ent Splits/Skills,7-19
Chart Format Op tions
3D Effec ts Tab,7-30Axis Tab,7-32
Data Point Lab els Tab,7-37General Tab,7-29Leg end  Tab,7-36
Ti t l e  Ta b,7-35Ty p e  Ta b,7-33Chart Rep orts
Cop ying
,7-50Metafile...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-5
CMS Server
Logging in,5-20, 8-7Password prompt,8-7
Terminal type prompt,8-7
Log g ing  out,8-8CMS Server Req uirements,1-12CMS Servers,5-20
Color, Changing  Threshold,7-60Column Wid th, c hanging,7-52Command s Menu,5-29
Ag ent Ad ministration,5-30Call Center Ad ministration,5-31Dictionary,5-30, 6-3
Exc ep t i on s,5-30Rep o r t s,5-29Communications Tab,7-73, 7-75, 7-76, 7-77, 8-18
Mod em,8-19Network,8-18Ser i al,8-19
Connect...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-6
D
Data Bit Setting,8-20Data Point Labels Tab,7-37Above Point,7-37
Base,7-37Below Point,7-37Categ ory Name,7-38
Center,7-37Insid e,7-37None,7-37
Outsid e,7-37Pe r c e n t,7-38Rig h t,7-38
Se r i e s  N a m e,7-38Va l u e,7-38Dc om95 Installation,1-11
Default ACD,7-73DEFINITY Enterp rise Communications Server (ECS),1-4Delete Button,6-7
Deleting  Datab ase Items,6-15Depth to Heig ht,7-31Designing a report,7-13
Dial
Pr e f i...