Lucent Technologies Centrevu Supervisor Version 8 Guide

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-7
Ed it i ng  Pr of i le s,8-16Elevation,7-30Ending Interval,7-10
Error Messag es,9-2to9-10Installation,9-2to9-3Log in,9-4to9-10
Te r m i n a l,8-23Exc e p t i on  C o un t,5-26Exc e p t i on s
Button
,5-24Icon,7-39Exc eptions Button,5-30
Exi t,6-7, 7-14Rep o r t s,7-86Sup e r vi so r,5-28
Exit Button,6-7Exiting  Terminal,8-8, 8-11Exp o r t
All Data
,7-47Chart Data,7-47Data wind ow,7-48to7-49
Ta b l e  D a t a,7-47Exp o r t in g...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-8
Format Menu,7-17Chart,7-17So r t  b y,7-17
Ta b l e,7-17Formatting  Chart Rep orts
3D Effec ts Tab,7-30
Axis Tab,7-32Data Point Lab els Tab,7-37General Tab,7-29
Leg end  Tab,7-36Ti t l e  Ta b,7-35Ty p e  Ta b,7-33
Formatting  Tab le Rep orts
General Tab,7-25So r t  Ta b,7-26
Function keys,8-10
G
General Tab,7-25, 7-29, 7-73
Axis Disp lay,7-32Bac kg round  Color,7-29First Day of Week,7-73
Fi x e d  C o l u m n s,7-25Fi x e d  Ro...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-9
Help  Menu,8-13Ab out,8-13Contents,8-13
Tec hnical Sup port,8-13Help line,1-7, 9-1History List,5-40
How to use,5-46HTML, Saving as,7-13, A-1toA-7
I
Ic ons
Ag ent Ad ministration,7-39Ag ent Real-Time,7-39
Caution Threshold,7-41Custom,7-40Dictionary,5-24, 7-39
Exc ep t i on s,5-24, 7-39Log out,5-24Maintenance,5-25, 7-39
Op tions,5-19, 5-24Other,7-40Previous,6-7, 6-12
Rep o r t s,5-24Split/Skill,7-40System Setup,5-25
Trunk,7-40User...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-10
Installation, (continued )
Loc al,2-1to ??Other Req uirements,1-11
PC Req uirements
Network Connec tion,1-10
Serial Connec tion,1-10
Wind ows 95,1-11
Wind ows NT,1-11
Se r v i c e  Pa c k  3,1-11Support,1-7Ti p s,1-7
L
Lang uag e-version tab le,1-2Larg e Font,8-22
Left, lab el parameter,7-38Leg end  Tab,7-36Loc ation,7-36
Vi s i b l e,7-36List all b utton,6-11, 6-13, 6-15List Devic es button,6-7
Lists, History,5-40Loc al...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-11
M
Maintenance
Button,5-25, 5-33Icon,7-39
Marg ins, d efining  pag e,7-55Maximize/Minimize Buttons,5-19Maximizing  Rep ort Outp ut Wind ows,7-51
Med ium Font,8-22Menu Bar,5-40A b ou t  C en t r eVu  Su p er v is or,5-22
Commands,5-29Ag ent Ad ministration,5-30
Call Center Ad ministration,5-31
Dic tionary,5-30
Ex c e p t io ns,5-30
Re p or t s,5-29
Connec t,5-20, 5-28
CMS Servers,5-20
Ex it,5-28
Log in,5-20
Log out,5-28
Connec...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-12
Mod em Connec tion
Baud  Rate,8-19Data Bit,8-20
Flow Control,8-19Pa r i t y,8-19Po r t,8-19
Pr o b l e m s,9-13Setting s,8-19St o p  B i t s,8-20
Mod em Tab,8-20Allow xx sec ond s,8-21Auto Retry,8-21
Dial Prefix,8-20Dial Suffix,8-21Hang up  String,8-21
Res et  St ri n g,8-21Modify button,6-7Mod ifying  Database Items,6-13
N
Na me  Fo r ma t  Ta b,7-77National Customer Care Center Phone Numb er,1-7, 9-1Network Connec tion,1-10...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-13
Op erations Wind ow
Ad ding items,6-10Modifying items,6-13
Op tions Button,5-19, 5-21, 5-24, 5-32Op tions Menu,7-20Restore Original View,7-20
Sta t us  B ar,7-20Th r e s h o l d s,7-20Op tions Tab
Default ACD
,7-73Synchronize PC and CMS Time at Log in,7-74Use Tooltip s,7-74
User Sound,7-74Op tions...
Communic ations Tab,7-73, 7-75, 7-76, 7-77
General Tab,7-73Na me  Fo r ma t Ta b,7-77Rep ort Colors Tab,7-75
Threshold  Colors...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-14
Profile Menu, (c ontinued )
Sa v e,8-11Sa v e  A s,8-11
Sa v e  Pr o f i l e  A s,8-15Profile Op tions
Communic ations Tab,8-18
Font Tab,8-21Mod em Tab,8-20Setting,8-15, 8-17
Wi n d o w,8-14Profiles, c reating,8-14to8-15Projec tion,7-31
R
Read me File
Acc essing,2-3, 3-2
Where to Find,1-7Re al - Ti me,7-29Related  Documents,P- 6
Replace CentreVu Sup ervisor 5.0,2-8to2-9, 2-9to2-10, 3-11, 3-12Re p o r t
Dates,7-7...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-15
Re p o r t  Me nu  B ar,7-11Ed i t,7-15Fo r m a t,7-17
Op tions,7-20Rep o r t,7-12Tools,7-18
Report Selec tor Wind ow,7-4Re p o r t s
Chang e Ag ent Sp lits/Skills,7-19
Chart,7-23Copying  chart,7-50Drill Down,7-18
Exiting,7-86Formatting
Chang ing c olumn wid ths,7-52
Chart,7-28
Ta b le,7-24
Historic al
Run Dates
,7-7
Run Times,7-10
Pr in t in g,7-53Rep ort Selec tor Wind ow,7-3
Resize,7-51Resizing  wind ows,7-51Restarting,7-86...

   CentreVu Supervisor Version 8 Installation and Getting Started
Index
IN-16
S
Sam p l e  Te xt  b ox,8-22Sav e A s,7-13Sav e a s H TML,7-13, A-1toA-7
Dialog  b ox,A-3Selec ting  fonts,A-3, A-7Using  a temp late,A-3
Sav e Pr o fi l e A s  d i al o g  b o x,8-15Saving  a p rofile,8-11Saving  a report,7-13
Sc r i p t
Automatic,7-14Interac tive,7-14
Rep o r t m en u,7-14Save as Script dialog,7-14Scrip t Button,5-39, 6-8
Sc r i p ti n g
Organizing Scripts,5-34Sc r i p t s  m e n u,5-34
Sc r i p ts  Me...