Lexmark X651de User Manual

							MAKE SURE DOWNLOADED FONTS ARE SUPPORTED
If you are using downloaded fonts, then verify that the fonts are supported by the printer, the host computer, and
the software program.
Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Ghost images
ABCDEABCDEABCDE ABCDE
ABCDE
ABCDE
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog. Troubleshooting281
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							Gray background
ABCDE
ABCDE ABCDE
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
From the printer control panel, change the setting from the Quality menu.
For Windows users, change the setting from Print Properties.
For Macintosh users, change the setting from the Print dialog.
Incorrect margins
ABCD
ABCD
ABCD
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog. Troubleshooting282
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							Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Print irregularities
These are possible solutions. Try one or more of the following:
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER
Avoid textured paper with rough finishes. Troubleshooting283
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							THE TONER MAY BE LOW
When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.
THE FUSER MAY BE WORN OR DEFECTIVE
Replace the fuser.
Repeating defects
REPEATING MARKS OCCUR EVENLY DOWN THE PAGE
Replace the charge rolls if the defects occur every 28.3 mm (1.11 in.).
Replace the transfer roller if the defects occur every 51.7 mm (2.04 in.).
Replace the print cartridge if the defects occur every:
47.8 mm (1.88 in.)
96.8 mm (3.81 in.)
Replace the fuser if the defects occur every:
88.0 mm (3.46 in.)
95.2 mm (3.75 in.)
Skewed print
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER
Make sure you are using paper that meets the printer specifications. Troubleshooting284
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							Solid black or white streaks
These are possible solutions. Try one or more of the following:
MAKE SURE THE FILL PATTERN IS CORRECT
If the fill pattern is incorrect, then choose a different fill pattern from your software program or application.
CHECK THE PAPER TYPE
Try a different type of paper.
Use only transparencies recommended by the printer manufacturer.
Make sure the Paper Type and Paper Texture settings match the paper loaded in the tray or feeder.
MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE
Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used print cartridge with a new one.
Print is too light
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the Brightness setting is too light, or the Contrast setting is too low.
From the printer control panel, change these settings from the Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop‑up menus. Troubleshooting285
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							THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE TONER IS LOW
When 88 Cartridge Low appears, order a new print cartridge.
THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.
Print is too dark
These are possible solutions. Try one or more of the following:
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the Brightness setting is too dark, or the Contrast setting is too high.
From the printer control panel, change these settings from the Quality menu.
For Windows users, change these settings from Print Properties.
For Macintosh users, change these settings from the Print dialog and pop‑up menus. Troubleshooting286
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							THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.
Solid color pages
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED
Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used print cartridge with a new one. If the problem continues, the printer may need to be serviced. For
more information, contact Customer Support. Troubleshooting287
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							Streaked vertical lines
ABCDE
ABCDE
ABCDE
These are possible solutions. Try one or more of the following:
THE TONER IS SMEARED
Select another tray or feeder to feed paper for the job:
From the printer control panel, select the Default Source from the Paper Menu.
For Windows users, select the paper source from Print Properties.
For Macintosh users, select the paper source from the Print dialog and pop‑up menus.
THE PRINT CARTRIDGE IS DEFECTIVE
Replace the print cartridge.
THE PAPER PATH MAY NOT BE CLEAR
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner fog or background shading appears on the page
These are possible solutions. Try one or more of the following:
THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge.
THE CHARGE ROLLS MAY BE DEFECTIVE
Replace the charge rolls. Troubleshooting288
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							THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER TEXTURE SETTING
From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the
tray.
Toner specks
These are possible solutions. Try one or more of the following:
THE PRINT CARTRIDGE MAY BE DEFECTIVE
Replace the print cartridge. Troubleshooting289
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							THERE IS TONER IN THE PAPER PATH
Contact Customer Support.
Transparency print quality is poor
Try one or more of the following:
CHECK THE TRANSPARENCIES
Use only transparencies recommended by the printer manufacturer.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
Embedded Web Server does not open
These are possible solutions. Try one or more of the following:
CHECK THE NETWORK CONNECTIONS
Make sure the printer and computer are turned on and connected to the same network.
CHECK THE NETWORK SETTINGS
Depending on the network settings, you may need to type https:// instead of http:// before the printer IP
address to access the Embedded Web Server. For more information, see your system administrator.
Contacting Customer Support
When you call Customer Support, describe the problem you are experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover of the printer. The serial number is also listed on the menu settings page.
In the U.S. or Canada, call (1‑800‑539‑6275). For other countries/regions, visit the Lexmark Web site at
www.lexmark.com. Troubleshooting290
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